Shenaaz Mohamed
Executive Assistant
Cape Town,WC
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
I am organized and a dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Positive, reliable, and proactive professional with strong ability to manage multiple tasks and prioritize effectively. Possesses excellent organizational skills and proficiency in Microsoft Office Suite, seamlessly coordinating schedules and communications. Demonstrates commitment to enhancing executive productivity and ensuring smooth daily operations.
Overview
17
17
years of professional experience
1
1
Language
Work History
Property and Reservations Manager
Self Employed
Cape Town, South Africa
03.2021 - 05.2024
- Monitored inventory levels across multiple booking channels, preventing overbooking incidents and maximizing room revenue opportunities.
- Negotiated contracts with corporate clients for preferred rates or allotments, strengthening partnerships and generating additional revenue streams.
- Analyzed booking trends to forecast occupancy rates accurately, informing revenue management decisions.
- Effectively resolved guest issues related to reservations, resulting in satisfied customers and positive reviews.
- Handled special requests from guests with utmost professionalism, personalizing their stay experience whenever possible.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Provided customers with information about availability and pricing.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Executive PA
Vineyard Hotel
Claremont
11.2016 - 7 2020
- Providing efficient, confidential, administrative service including: Travel arrangements, agenda coordination, document preparation, managing and screening of emails & calls, office management, ordering of stationery
- Coordinating and organizing of files, ensuring accessibility and security
- Effective and accurate Minute takings during all meetings and distribution amongst meeting participants
- Ensure timely distribution of reports and presentations for meetings
- Ensure effective diary management by efficiently scheduling appointments and following up on requests to ensure appropriate and constructive allocation of time
- Accurately and timely processing all petty cash claims, medical aid claims, travel claims, and reconciliations
- Providing end-to-end personal support as required e.g., Personal banking, account payments, leisure travel
- Coordinating business unit events on request e.g., conferences, team building sessions as well as Year End Functions
- Dealing with end-to-end problem resolution and anticipation of impacts by managing various tasks simultaneously and prioritizing appropriately
- Conducting general housekeeping to facilitate and ensure that a professional environment is in order
- Purchasing of property for all three Hotels and consulting with parties involved, drafting Lease Agreements between parties
- Effectively selling our professional services to an extended market
- Making use of social media as a tool to create company awareness
- Coordination of staff in various sectors of the business to ensure smooth running of daily activities
- Process month and end year process, accounts payable/ receivable, cash receipts, general ledger, foreign currency
- Working closely with the building team ensuring that all building projects are executed on time as well as assisting the building team with purchasing building material from various suppliers International as well as Local.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proven ability to learn quickly and adapt to new situations.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Applied effective time management techniques to meet tight deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked effectively in fast-paced environments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Gained strong leadership skills by managing projects from start to finish.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated leadership skills in managing projects from concept to completion.
- Provided professional services and support in a dynamic work environment.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Cultivated interpersonal skills by building positive relationships with others.
PR /Executive Assistant / Marketing Manager/ Head of Accounts
N.E Tours
08.2014 - 11.2016
- Provided efficient, confidential, administrative service including, travel arrangements, agenda coordination, document preparation, screening of calls, managing email, office management, presentations, ordering of stationery
- Effective and accurate Minute takings during all meetings and distribution amongst meeting participants
- Ensured effective diary management by efficiently scheduling appointments and following up on diary requests to ensure appropriate and constructive allocation of time
- Accurately and timely processing all petty cash claims and reconciliations
- Prepared all attachment programs and meeting agendas for local and international visitors by liaising with all internal and external stakeholders involved
- Provided end-to-end personal support as required e.g., Personal banking, account payments, leisure travel
- Co-coordinated business unit events on request e.g., conferences, team building sessions
- Dealt with end-to-end problem resolution and anticipation of impacts by managing several different tasks simultaneously and prioritizing appropriately
- Conducted general housekeeping to facilitate a professional environment is in order
- Identified New, potential clients and leads and introduced company to them
- On-going marketing of the company using digital media, social media, websites, etc
- Set up client appointments and meeting with them to discuss new business
- Effectively selling our professional services to extended market
- Managed marketing aspect of Western Cape as well as whole of RSA
- Made use of social media as tools to create company awareness
- Coordination of staff in various sectors of the business to ensure smooth running of daily activities
- Processed month and end year process, accounts payable/ receivable, cash receipts, general ledger, payroll
- Established and enforce proper accounting methods, policies, and principles
- Compiling of invoices, statements to clients for services delivered and following up on outstanding payments.
Executive Assistant
MAD Advertising
03.2014 - 08.2014
- Provided efficient, confidential, administrative service to the line manager/ entire team which included but was not limited to travel arrangements, agenda coordination, document preparation, screening of calls, managing email, office management, presentations, ordering of stationery
- Accurate Minute taking and distribution of Minutes
- Ensured effective diary management for the Director by efficiently scheduling appointments and following up on diary requests to ensure appropriate and constructive allocation of time
- Dealt with Sensitive & confidential material
- Created & maintained staff contracts, employee files with all relevant staff documents
- Created an effective filling system for the above
- Posted vacant positions with duties and responsibilities on various job portals
- Screened CVs for interviews
- Provided feedback to candidates after interviews
- Accurately and timorously processing all petty cash claims and reconciliations on behalf of the Director as well as the members of the Agency
- Timorously following up on projects and actions delegated by the Director to the leadership team
- Provided general support to the entire Marketing team by utilizing and implementing my strong administrative skills
- Prepared internal communications, reports, e-mails, and presentations on behalf of the Director and all reporting managers
- Prepared the attachment programs and meeting agendas for local and international visitors by liaising with all internal and external stakeholders involved
- Provided end-to-end personal support to the Director as required e.g., Personal banking, account payments, leisure travel, personal functions
- Coordinated business unit events on request e.g., conferences, team building sessions
- Dealt with end-to-end problem resolution and anticipation of impacts by managing several different tasks simultaneously and prioritizing appropriately
- Prepared internal communications, reports, e-mails, and presentations on behalf of the line manager/reporting managers as required
- Conducted general housekeeping of line manager office to facilitate a professional environment
- Registered new employees by setting up user profiles for their log inns as well as consulting with I.T to provide them with required PC programs& following up on the progression of these calls logged
- Proactively assisting clients with setting up meetings with the Director/team, booking parking & meeting rooms
- Engaged professionally with key business and external partners on behalf of the Director ensuring that exceptional customer service is delivered.
Personal Assistant
Woolworths
09.2013 - 03.2014
- Provided efficient, confidential, administrative service to the line manager/ entire team which includes but is not limited to travel arrangements, agenda coordination, document preparation, screening of calls, managing email, office management, presentations, ordering of stationery
- Ensured effective diary management for the line manager by efficiently scheduling appointments and following up on diary requests to ensure appropriate and constructive allocation of time
- Dealt with Sensitive & confidential material from various Advertising Agencies
- Accurately and timely processing all petty cash claims and reconciliations on behalf of the line manager as well as the members of the Agency
- following up on projects and actions delegated by line manager to the leadership team
- Provided broad support to the entire Marketing team by utilizing and implementing my strong administrative skills
- Prepared internal communications, reports, e-mails, and presentations on behalf of the line manager and all reporting managers
- Coordinated international travel arrangements including, ordering forex, completing the visa application form, arranging visits, and accurately and finalizing the travel reconciliations and submission of documents to the travel office on behalf of the line manager as well as to all Agency employees
- Prepared the attachment programs and meeting agendas for local and international visitors by consulting with all internal and external stakeholders involved
- Provided end-to-end personal support to the line manager as required e.g., Personal banking, account payments, leisure travel
- Coordinated business unit events on request e.g., conferences, team building sessions
- Dealt with end-to-end problem resolution and anticipation of impacts by managing various tasks simultaneously and prioritizing appropriately
- Prepared internal communications, reports, e-mails, and presentations on behalf of the line manager/reporting managers as required
- Conducted general housekeeping of line manager office to facilitate a professional environment
- Registered new employees by setting up user profiles for their log inns as well as consulting with I.T to provide them with required PC programs& following up on the progression of these calls logged
- Proactively assisting clients with setting up meetings with the line manager/team, booking parking &meeting rooms
- Engaged professionally with key business and external partners on behalf of the line manager ensuring that exceptional customer service follows through.
Executive Assistant
Shannon Energy
03.2013 - 06.2013
- Provided efficient, confidential, administrative service to Chief Executive Officer including travel arrangements, agenda coordination, document preparation, screening of calls, managing email, office management, presentations, ordering of stationery
- Ensured effective diary management for Chief Executive Officer by efficiently scheduling appointments and following up on diary requests to ensure appropriate and constructive allocation of time
- Accurately and timely process all petty cash claims and reconciliations
- Followed up on projects and actions delegated by line manager to leadership teams
- Prepared internal communications, reports, e-mails, and presentations on behalf of line managers as required.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties
- Implemented time-saving solutions that significantly reduced meeting preparation times through efficient resource allocation
- Improved office efficiency by implementing new filing systems and document management processes
- Served as a liaison between departments to facilitate effective communication throughout the company
Personal Assistant
SATVI (UCT)
- 03.2013
- Administrative support to the Director and COO
- Administrative support to the FAIS Executive
- Events coordination and travel administration
- General administrative support to students and other team members
- Front line Administration
- Provided full range of admin support with regards to clerical, files, record management, faxing, mail, photocopying, purchase orders, claim forms, etc
- Booked of flights/workshops/conferences for staff members
- Managed the diary of the Director of the Institute and scheduled appointments and meetings and managed access to the Director
- Drafted routine correspondence
- Prepared Director for meetings and/or travel documents
- Developed and maintain contacts with various organizations/stakeholders
- Resourced coordination for effective meeting management
- Act on directives from Director, COO, and FAIS
- Escalated queries from stakeholders, collaborators, members & staff
- Answered general queries and responded appropriately; follow-through and/or referral to callers
- Interacted at all levels to foster and maintain good working relationships with professionals, support staff, and internal/external clients
- Responsible for some aspects of Finance administration using submissions of PO Requests as per needs of the office
- Purchased orders for office purchases and travel
- Purchased orders for vendors especially with regards to catering
- Assisted HR with a collated leave scheduler report for employees who requests any leave throughout the year i.e., annual leave, sick leave, and family responsibility
- Assisted HR with the distribution of bonus letter, pension funds & medical aid letters.
Office Manager - PR
N.E Tours
07.2011 - 08.2012
- Compiled month-end reports i.e., leave days taken by employees, monthly expenses, stationary requests
- Ensured all vouchers corresponded with travel itinerary
- Met clients at the airport and ensure that the designated chauffeur is on standby to transport the respective client to their destination
- Attended to clients' tours, including personal needs, requests, and queries
- Provided weekly reports on feedback from clients
- Worked directly with airlines regarding lost luggage and airline tickets
- Developed an understanding of international fares and be able to quote costs in appropriate currencies
- Liaised with scheduled airlines to obtain clearance for a passenger to fly under special circumstances, with the aid of oxygen, stretchers, and wheelchairs
- Familiarized myself with the company's quality of service and carried out work duties according to policies of both the client-agency and the relevant corporate account
- Trained new and existing staff as delegated by the manager
- Attended educational training on products to enlighten the client
- Ensured full responsibility of international celebrities i.e., David Guetta and Akon
- Booked and organized all flights, itineraries, and accommodation for staff members
- Updated all notice boards with up-to-date sales figures
- Arranged Monthly Quality Awards for staff members
- Sent out bulk SMSs to staff members
- Compiled and ordered stationery requests
- Meet & Great, Transporting Guest/Clients to their various destination.
Team Assistant
Fusion Outsourcing Services
12.2007 - 07.2011
- Provided efficient, confidential, administrative service including, travel arrangements, agenda coordination, document preparation, screening of calls, managing email, office management, presentations, ordering of stationery
- Ensured effective diary management by efficiently scheduling appointments and following up on diary requests to ensure appropriate and constructive allocation of time
- Accurately and timely process all petty cash claims and reconciliations
- Followed up on projects and actions delegated
- Prepared internal communications, reports, e-mails, and presentations
- Co-ordinated international travel arrangements including ordering forex, completing the visa application form, arranging visits, and accurately and finalizing the travel reconciliations and submission of documents to the finance office
- Prepared the attachment programs and meeting agendas for local and international visitors by consulting with all internal and external stakeholders involved
- Provided end-to-end personal support as required e.g., Personal banking, account payments, leisure travel
- Coordinated business unit events on request e.g., conferences, team building sessions
- Dealt with end-to-end problem resolution and anticipation of impacts by managing several different tasks simultaneously and prioritizing appropriately
- Prepared internal communications, reports, e-mails, and presentations
- Conducted general housekeeping to facilitate a professional environment
- Assisted HR with a collated leave scheduler report for employees who requests any leave throughout the year i.e., annual leave, sick leave, and family responsibility
- Assisted HR with the distribution of bonus letter, pension funds & medical aid letters
- Assisted HR with setting up interviews with candidates.
Legal Secretary (Compliance)
Fairhead's International
09.2007 - 12.2007
- Provided efficient, confidential, administrative service to the line manager/ entire team which included but was not limited to travel arrangements, agenda coordination, document preparation, screening of calls, managing email, office management, presentations, ordering of stationery
- Accurate Minute taking and distribution of Minutes
- Ensured effective diary management for the Director by efficiently scheduling appointments and following up on diary requests to ensure appropriate and constructive allocation of time
- Dealt with Sensitive & confidential material
- Created & maintained staff contracts, employee files with all relevant staff documents
- Created an effective filling system for the above
- Posted vacant positions with duties and responsibilities on various job portals
- Screened CVs for interviews
- Provided feedback to candidates after interviews
- Accurately and timorously processing all petty cash claims and reconciliations on behalf of the Director as well as the members of the Agency
- Timorously following up on projects and actions delegated by the Director to the leadership team
- Provided general support to the entire Marketing team by utilizing and implementing my strong administrative skills
- Prepared internal communications, reports, e-mails, and presentations on behalf of the Director and all reporting managers
- Prepared the attachment programs and meeting agendas for local and international visitors by liaising with all internal and external stakeholders involved
- Provided end-to-end personal support to the Director as required e.g., Personal banking, account payments, leisure travel, personal functions
- Coordinated business unit events on request e.g., conferences, team building sessions
- Dealt with end-to-end problem resolution and anticipation of impacts by managing several different tasks simultaneously and prioritizing appropriately
- Prepared internal communications, reports, e-mails, and presentations on behalf of the line manager/reporting managers as required
- Conducted general housekeeping of line manager office to facilitate a professional environment
- Registered new employees by setting up user profiles for their log inns as well as consulting with I.T to provide them with required PC programs& following up on the progression of these calls logged
- Proactively assisting clients with setting up meetings with the Director/team, booking parking & meeting rooms
- Engaged professionally with key business and external partners on behalf of the Director ensuring that exceptional customer service is delivered.
Personal Assistant
Vodacom Sales & Marketing Division
05.2007 - 09.2007
- Provided efficient, confidential, administrative service to the line manager/ entire team which included but was not limited to travel arrangements, agenda coordination, document preparation, screening of calls, managing email, office management, presentations, ordering of stationery
- Ensured effective diary management for the line manager by efficiently scheduling appointments and following up on diary requests to ensure appropriate and constructive allocation of time
- Dealt with Sensitive & confidential material
- Processing all petty cash claims and reconciliations on behalf of the line manager as well as the members of the Agency
- Following up on projects and actions delegated by line manager to the leadership team
- Provided broad support to the entire Marketing team by utilizing and implementing my strong administrative skills
- Prepared internal communications, reports, e-mails, and presentations on behalf of the line manager and all reporting managers
- Coordinated international travel arrangements including, ordering forex, completing the visa application form, arranging visits, and accurately and finalizing the travel reconciliations and submission of documents to the travel office on behalf of the line manager as well as to all Agency employees
- Prepared the attachment programs and meeting agendas for local and international visitors by consulting with all internal and external stakeholders involved
- Provided end-to-end personal support to the line manager as required e.g., Personal banking, account payments, leisure travel
- Coordinated business unit events on request e.g., conferences, team building sessions
- Dealt with end-to-end problem resolution and anticipation of impacts by managing various tasks simultaneously and prioritizing appropriately
- Prepared internal communications, reports, e-mails, and presentations on behalf of the line manager/reporting managers as required
- Conducted general housekeeping of line manager office to facilitate a professional environment
- Registered new employees by setting up user profiles for their log inns as well as consulting with I.T to provide them with required PC programs& following up on the progression of these calls logged
- Proactively assisting clients with setting up meetings with the line manager/team, booking parking &meeting rooms
- Engaged professionally with key business and external partners on behalf of the line manager ensuring that exceptional customer service follows through.
Education
Web design -
Dynamic Training Solutions
A+ Technical Course - undefined
ITT Solutions
High School Diploma -
Groenvlei
1998
Skills
- MS Office Suite (Word, Excel, PowerPoint, Publisher)
- Internet Explorer
- Google Chrome
- Outlook and Outlook Express
- GroupWise
- Pastel Accounting
- Sage
- Cultural Awareness
- Clerical Support
- Multitasking Abilities
- Complex Problem-solving
- Staff training and development
- Time management
- Account reconciliation
- Customer satisfaction
- Hotel management
Dependants
Three
Transport
Valid Driver's License with Own Motor Vehicle
Residential Address
Upper Duke Street, Walmer Estate
Personal Information
Title: Executive Assistant
Timeline
Property and Reservations Manager
Self Employed
03.2021 - 05.2024
Executive PA
Vineyard Hotel
11.2016 - 7 2020
PR /Executive Assistant / Marketing Manager/ Head of Accounts
N.E Tours
08.2014 - 11.2016
Executive Assistant
MAD Advertising
03.2014 - 08.2014
Personal Assistant
Woolworths
09.2013 - 03.2014
Executive Assistant
Shannon Energy
03.2013 - 06.2013
Office Manager - PR
N.E Tours
07.2011 - 08.2012
Team Assistant
Fusion Outsourcing Services
12.2007 - 07.2011
Legal Secretary (Compliance)
Fairhead's International
09.2007 - 12.2007
Personal Assistant
Vodacom Sales & Marketing Division
05.2007 - 09.2007
Personal Assistant
SATVI (UCT)
- 03.2013
Web design -
Dynamic Training Solutions
A+ Technical Course - undefined
ITT Solutions
High School Diploma -
Groenvlei
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