Shenaaz Devejee
Vehicle Logistics And Distribution Administrator
Midrand, Johannesburg
Summary
Dynamic logistics professional with extensive experience at Mazda South Africa, excelling in supply chain distribution and inventory management. Proven track record in optimizing vehicle delivery processes and enhancing customer service. Adept at problem-solving and fostering supplier relationships, ensuring operational efficiency and high performance in demanding environments.
Overview
11
11
years of professional experience
1
1
Language
Work History
Vehicle Logistics and Distribution Administrator
Mazda South Africa PTY(Ltd)
03.2024 - Current
- Manage the supply pipeline of Mazda vehicles to maximize wholesales and minimize investment.
- Vehicle ordering, including forward order control, and stock flow management.
- Management of communication and escalations.
- Management of delivery-damaged units.
- Monitor the ratio and manage the status.
- VDS invoice check: monitor the invoice versus the actual.
- Control custom clearance.
- Generate POs, and process invoices.
- Updating of NATIS and new model codes on the MIB track system.
- Compile reports, NAAMSA, OEM Flash, Lightstone
- Weekly orders are booked.
- Daily Retail and Wholesale Tracking.
- Daily wholesale bond clearances.
- Facilitate diplomatic deals.
- Monitor the performance of suppliers against contractual obligations, ensuring that performance levels are maintained.
- Support the Vehicle Operations Manager to work with transport, processing, and storage contractors to ensure KPIs are being achieved.
- Monitor and track repair progress on damaged vehicles.
Parts Procurement Administrator
Mazda Southern Africa
01.2021 - 02.2024
- Purchasing stock and back orders for local and imported.
- Track and record orders, and follow up on back orders.
- Manage the supply base.
- Capturing (matching) delivered goods in the system.
- Loading of credit notes from suppliers.
- General Purchase Orders.
- Source vendors for localization, administer contracts, and costs.
- Part number assistance to the dealer network using the Electronic Parts Catalogue.
- Damage inspection, reporting, and scrap management.
- Part Number Creation/Alteration for supersessions.
- Uploading of the Blanket Purchase Agreement.
- Takealot – Booking Takealot orders in the system and booking parts delivery.
Parts Dealer Liaison Officer
Mazda Southern Africa
03.2019 - 04.2021
- Managed inbound and outbound queries relating to the parts warehouse.
- Managed all key orders in line with the guidelines.
- Managed all incoming calls and emails from dealers regarding all parts queries within set timelines.
- Dealer support.
- E.T.A. of parts from the supplier, right up until the customer has been satisfied and his parts' needs have been settled.
- Assist dealers with parts identification on the MSA and Microcat system.
- Manage technical problems on the MSA system, or any other parts identification problems, which are to be dealt with by management and resolved.
- Manage all electronic parts catalog queries.
- Manage and control all aspects of parts returns.
Customer Service Consultant
Mazda Southern Africa
01.2018 - 04.2021
- Utilized CRM software to accurately track customer interactions, enabling quick access to relevant information during future calls.
- Documented customer calls in full to minimize confusion in future calls and facilitate complete resolutions to individual issues.
- Handled high call volumes while maintaining a courteous and professional demeanor.
- Adapted communication style according to individual customer needs while remaining empathetic toward their concerns.
- Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
- Participate in activities designed to improve customer satisfaction and business performance.
Senior Customer Care Consultant
Nissan South Africa
09.2016 - 12.2017
- Managed high-pressure situations calmly and professionally, maintaining strong rapport with clients during difficult interactions.
- Analyzed feedback from customers to identify trends and make necessary improvements within the department.
- Liaised with other departments to facilitate timely resolutions of customer concerns or requests.
- Provided first-contact resolution whenever possible by utilizing extensive product knowledge and problem-solving skills.
- Responding to MIO and NCC
- Dealer liaison
- SAP tracking parts availability
- Monthly Case aging report
- Handling Escalations
Fleet Customer Care Consultant
Nissan South Africa
05.2015 - 09.2016
- Participated in regular training sessions to enhance understanding of new products or services offered by the company.
- Exceeded performance targets consistently while maintaining exceptional levels of customer service quality.
- Demonstrated empathy towards customers'' needs while simultaneously adhering to company policies and guidelines.
- Streamlined communication with clients, leading to improved relationships and increased retention rates.
- Arrangement of loan vehicles to fleet customers.
- Parts tracking on the SAP Console.
- Creating reports for fleet customers on vehicle history.
First Case Resolution Consultant
General Motors, GM
02.2014 - 04.2015
- Streamlined resolution processes for faster response times and increased efficiency in handling customer concerns.
- Collaborated with cross-functional teams to analyze root causes of recurring problems and develop comprehensive solutions.
- Demonstrated empathy and understanding when dealing with sensitive or emotionally charged situations, ensuring customers felt heard and respected.
- Contributed to the development of policies and procedures that improved the overall effectiveness of the resolution process.
Education
BBA -
Mancosa
04.2001 -
Skills
Shipping and receiving
Transportation management
Demand forecasting
Purchasing and procurement
Distribution planning
Logistics planning
Inventory management
Supply chain distribution
Supplies inventory
Logistics coordination
Customer service
Problem-solving
Daily operations management
Self motivation
Adaptability and flexibility
Attention to detail
Timeline
Vehicle Logistics and Distribution Administrator
Mazda South Africa PTY(Ltd)
03.2024 - Current
Parts Procurement Administrator
Mazda Southern Africa
01.2021 - 02.2024
Parts Dealer Liaison Officer
Mazda Southern Africa
03.2019 - 04.2021
Customer Service Consultant
Mazda Southern Africa
01.2018 - 04.2021
Senior Customer Care Consultant
Nissan South Africa
09.2016 - 12.2017
Fleet Customer Care Consultant
Nissan South Africa
05.2015 - 09.2016
First Case Resolution Consultant
General Motors, GM
02.2014 - 04.2015
BBA -
Mancosa
04.2001 -
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