Shelton Nyanda
Service Consultant.
Midrand
Summary
Experienced and knowledgeable professional seeking a challenging position with a reputable company. Possessing a positive attitude and excellent communication abilities that have consistently contributed to success in customer-focused environments. Demonstrated ability to quickly learn new systems and processes, resulting in the consistent delivery of top-notch service and support. Eager to utilize and further develop customer interaction and problem-solving skills in the role of a customer service professional. A dedicated Service Consultant adept at writing service orders, building strong customer relationships, and solving diverse problems. Proven track record of stepping into multiple roles to accomplish demanding objectives in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Language
Work History
Service Consultant (Emergency Call Centre)
Discovery Insure 24
09.2020 - Current
- C track system.
- Dispatching Towing assistance for Roadside Assistance, also including assistance for Jump Starts, Fuel Runs and Locksmith Services
- Dispatching Towing and arranging assistance for Accidents
- Assisting with Home Assistance for Call Outs of Electricians and Plumbers
- Logging of cases for Stolen and Hijacked vehicles
- Logging Trauma counseling for clients
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Dealing with Invoices
- Client Queries
- Assisting with logging assistance and claims for Discovery Commercial Clients
- Vehicle tracking .
Junior Cooker
KFC COSMO CITY
04.2013 - Current
- Preparing food and cooking
- Handling of stock
- Packing and stock counting
Security Officer
Bid Vest Protea Coin Deployment 1 Discovery Place Sandton
05.2015 - 07.2019
- Entrance checking
- Directing visitors and escorting clients.
- Conducting in-depth vehicle searches.
- Conducting reports and identifying areas of concern.
- Prevented unauthorized access to facilities by enforcing strict entry protocols, and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Checked the identification of persons entering and exiting the facility to eliminate unauthorized visitors.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Checked and verified photo identification prior to granting facility access.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
EPW – Expanded Public WORKS PROGRAME
01.2015 - 10.2015
- Assisting leaners with their homework
- Preparing the learning material
- Organizing learners’ sports equipment
- Organizing sporting events for the school
Education
Certificate - IT Network Security
10-2024
Ethical Hacker Course
No Degree - IT Network Security
04.2001 -
Introduction to Cyber Security.
The student was able to proficiently:
*Explain the basis of being safe online , including what cyber security is and its potential impact.
*Explain the most common cyber threats , attacks , and vulnerabilities.
*Explain how to protect oneself while online
*Explain how to organizations can protect their operations against these attacks.
*Access a variety of information and resources to explore the different career options in cybersecurity.
No Degree - IT Network Security
04.2001 -
Networking Basic Course.
The student was able to proficiently:
*Explain important concepts in network communication, network types , components, and connections.
*Explain the importance of standards and protocols in network communications.
*Explain the features of an IP addresses are used in network communication.
*Explain features of IPv6 addressing.
*Explain how routers connect networks together.
*Use various tools to test and troubleshoot network connectivity.
*Configure an integrated wireless router and wireless client to connect securely to the internet.
Skills
Client relationship building
Career Strengths And Objectives
I am friendly, I’m an honest person who approaches everything with a 110% commitment and enthusiasm, I strive to exceed targets and meet deadlines, I am able to multitask and work well within a team or individually, I have good organizational skills and work well under pressure, Is to obtain a challenging position with a reputable company, where my experience, training and knowledge can be optimally utilized.
Qualifications - Secondary Education
Ivory Park Secondary, Grade 12 (Matriculated), English, Isizulu, Mathematics Literacy, Geography, Biology, Life Orientation, History
Personal Information
- ID Number: 9206266245087
- Gender: Male
- Nationality: South African
- Driving License: Code 10
I love sports , reading books and learning online .
I love sports especially football and rugby am a big fan of Liverpool , rugby is like culture in South Africa it brings us together as a nation and of course braai while we watch rugby create a great atmosphere of family and friends.
Timeline
Service Consultant (Emergency Call Centre) - Discovery Insure 24
09.2020 - Current
Security Officer - Bid Vest Protea Coin Deployment 1 Discovery Place Sandton
05.2015 - 07.2019
- EPW – Expanded Public WORKS PROGRAME
01.2015 - 10.2015
Junior Cooker - KFC COSMO CITY
04.2013 - Current
Cisco Networking Academy - No Degree, IT Network Security
04.2001 -
Cisco Networking Academy - No Degree, IT Network Security
04.2001 -
Cisco Networking Academy - Certificate, IT Network Security
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