Shelton Nyanda
Service Consultant.
Midrand
Summary
Experienced and knowledgeable professional seeking a challenging position with a reputable company. Possessing a positive attitude and excellent communication abilities that have consistently contributed to success in customer-focused environments. Demonstrated ability to quickly learn new systems and processes, resulting in the consistent delivery of top-notch service and support. Eager to utilize and further develop customer interaction and problem-solving skills in the role of a customer service professional. A dedicated Service Consultant adept at writing service orders, building strong customer relationships, and solving diverse problems. Proven track record of stepping into multiple roles to accomplish demanding objectives in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Language
Work History
Service Consultant (Emergency Call Centre)
Discovery Insure 24
09.2020 - Current
- C track system.
- Dispatching Towing assistance for Roadside Assistance, also including assistance for Jump Starts, Fuel Runs and Locksmith Services
- Dispatching Towing and arranging assistance for Accidents
- Assisting with Home Assistance for Call Outs of Electricians and Plumbers
- Logging of cases for Stolen and Hijacked vehicles
- Logging Trauma counseling for clients
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Dealing with Invoices
- Client Queries
- Assisting with logging assistance and claims for Discovery Commercial Clients
- Vehicle tracking .
Junior Cooker
KFC COSMO CITY
04.2013 - Current
- Preparing food and cooking
- Handling of stock
- Packing and stock counting
Security Officer
Bid Vest Protea Coin Deployment 1 Discovery Place Sandton
05.2015 - 07.2019
- Entrance checking
- Directing visitors and escorting clients.
- Conducting in-depth vehicle searches.
- Conducting reports and identifying areas of concern.
- Prevented unauthorized access to facilities by enforcing strict entry protocols, and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Checked the identification of persons entering and exiting the facility to eliminate unauthorized visitors.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Checked and verified photo identification prior to granting facility access.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
EPW – Expanded Public WORKS PROGRAME
01.2015 - 10.2015
- Assisting leaners with their homework
- Preparing the learning material
- Organizing learners’ sports equipment
- Organizing sporting events for the school
Education
Certificate - IT Network Security
10-2024
Ethical Hacker Course
No Degree - IT Network Security
04.2001 -
Introduction to Cyber Security.
The student was able to proficiently:
*Explain the basis of being safe online , including what cyber security is and its potential impact.
*Explain the most common cyber threats , attacks , and vulnerabilities.
*Explain how to protect oneself while online
*Explain how to organizations can protect their operations against these attacks.
*Access a variety of information and resources to explore the different career options in cybersecurity.
No Degree - IT Network Security
04.2001 -
Networking Basic Course.
The student was able to proficiently:
*Explain important concepts in network communication, network types , components, and connections.
*Explain the importance of standards and protocols in network communications.
*Explain the features of an IP addresses are used in network communication.
*Explain features of IPv6 addressing.
*Explain how routers connect networks together.
*Use various tools to test and troubleshoot network connectivity.
*Configure an integrated wireless router and wireless client to connect securely to the internet.
Skills
Client relationship building
Customer relations
Sales expertise
Public speaking
Complaint resolution
Staff education and training
Customer service
Listening skills
Excellent communication
Team collaboration
Customer relationship management
Multitasking and organization
Conflict resolution
Telemarketing expertise
Issue resolution
Strong work ethic
Service recommendations
Call center operations
Policies and procedures adherence
Professional telephone demeanor
Career Strengths And Objectives
I am friendly, I’m an honest person who approaches everything with a 110% commitment and enthusiasm, I strive to exceed targets and meet deadlines, I am able to multitask and work well within a team or individually, I have good organizational skills and work well under pressure, Is to obtain a challenging position with a reputable company, where my experience, training and knowledge can be optimally utilized.
Qualifications - Secondary Education
Ivory Park Secondary, Grade 12 (Matriculated), English, Isizulu, Mathematics Literacy, Geography, Biology, Life Orientation, History
Personal Information
- ID Number: 9206266245087
- Gender: Male
- Nationality: South African
- Driving License: Code 10
I love sports , reading books and learning online .
I love sports especially football and rugby am a big fan of Liverpool , rugby is like culture in South Africa it brings us together as a nation and of course braai while we watch rugby create a great atmosphere of family and friends.
Timeline
Service Consultant (Emergency Call Centre) - Discovery Insure 24
09.2020 - Current
Security Officer - Bid Vest Protea Coin Deployment 1 Discovery Place Sandton
05.2015 - 07.2019
- EPW – Expanded Public WORKS PROGRAME
01.2015 - 10.2015
Junior Cooker - KFC COSMO CITY
04.2013 - Current
Cisco Networking Academy - No Degree, IT Network Security
04.2001 -
Cisco Networking Academy - No Degree, IT Network Security
04.2001 -
Cisco Networking Academy - Certificate, IT Network Security