SHELTER NDLOVU
OFFICE ADMINISTRATOR
Johannesburg
Summary
Am eager to demonstrate commitment and a hard worker and quick learner while delivering quality service professionally. Am punctual, reliable and can work under pressure, committed and self-motivated individual who has a strong drive to make contributions to the organization, have exceptional interpersonal and /communication skills, strong attention to detail.
Also possess a positive attitude and willingness to work in a team and ability to work in a multicultural environment and relate to people of different backgrounds. Also have good leadership qualities, confident and can contain myself regardless of the situation encountered. Highest quality is that am a good, orientated individual who is passionate about customer service.
Am certain that the skills possessed would make a great candidate for this position as well as a great asset to the organization.
Overview
7
7
years of professional experience
Work History
Office Manager
DR CHRISSIE
Johannesburg
2021.08 - Current
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained computer and physical filing systems.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Reported to senior management on organizational performance and progress toward goals.
- Created, maintained and updated filing systems for paper and electronic documents.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability
- Am currently managing over 13500 clients all over the world, via mail chimps, QuickBooks and Instagram page
Office Administrator
DR MEMONAH MUHAMED
Johannesburg
2019.01 - 2019.12
- Managed over 150 international clients and more than 200 local client
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Edited documents to improve accuracy of language, flow, and readability.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Reconciled account files and produced monthly reports.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Housekeeper
Pro 2 Clean
Johannesburg
2016.09 - 2018.08
- Due to my hard work as a housekeeper, managers transferred me from factories to cleaning the offices
- Restocked room supplies such as facial tissues for personal touch with every job.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Dusted picture frames and wall hangings with cloth.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Worked on cleaning team to service hotels, offices, and other commercial buildings.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Changed bed linens and collected soiled linens for cleaning.
- Washed and put away kitchen dishes, utensils and glassware.
- Sorted, laundered and put away various laundry items.
Education
High School Diploma -
JULES HIGH SCHOOL
JOHANNESBURG 2012.12 - 2013.01
Skills
Team Supervision
Customer Service
Data Entry
Excellent Multi-Tasking Ability
Window Cleaning
Restroom detailing
Mopping and sweeping
Ordering cleaning supplies
Bed making proficiency
Bathroom cleaning
Teamwork and Collaboration
Room Maintenance Scheduling
Self Motivation
Excellent Communication
Trash Collection and Disposal
Timeline
Office Manager
DR CHRISSIE
2021.08 - Current
Office Administrator
DR MEMONAH MUHAMED
2019.01 - 2019.12
Housekeeper
Pro 2 Clean
2016.09 - 2018.08
High School Diploma -
JULES HIGH SCHOOL
2012.12 - 2013.01