Shelter Khosa
Shop Assistant
Tzaneen
Summary
Dynamic Shop Assistant at Shalom Grocery Shop with a proven track record in enhancing customer satisfaction and optimizing inventory management. Skilled in cash handling and relationship building, I successfully implemented feedback mechanisms that improved service quality, contributing to a more organized and efficient shopping environment.
Overview
5
5
years of professional experience
Work History
Shop Assistant
Shalom Grocery Shop
02.2020 - 08.2024
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained inventory levels through regular stock checks and restocking procedures.
- Operated point-of-sale systems accurately to process customer transactions efficiently.
- Supported store promotions by arranging merchandise displays to attract customer attention.
- Ensured cleanliness and organization of store environment, contributing to positive customer perceptions.
- Collaborated with team members to optimize workflow during peak hours for improved service delivery.
- Implemented feedback mechanisms for customer suggestions, fostering continuous improvement in service quality.
- Trained new staff on operational procedures and customer service standards, enhancing team performance.
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Checked incoming orders and organized new stock.
- Contributed to team success by supporting colleagues during peak periods or staff shortages.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Organized shelves to remove slow moving items and add new merchandise.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Collaborated with team members to achieve overall store goals and objectives.
- Greeted customers entering store and offered assistance with requirements.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Helped managers with daily checklists and last-minute requirements.
Education
No Degree -
Nkateko High School
Phalaborwa Skills
Customer service
Cash handling
Product knowledge
Inventory management
Relationship building
Store maintenance
Safety procedures
Product demonstration
Upselling strategies
Sales trends
Hand-eye coordination
Timeline
Shop Assistant
Shalom Grocery Shop
02.2020 - 08.2024
No Degree -
Nkateko High School