Summary
Overview
Work History
Education
Skills
Timeline
ResearchAssistant
Shelter Khosa

Shelter Khosa

Shop Assistant
Tzaneen

Summary

Dynamic Shop Assistant at Shalom Grocery Shop with a proven track record in enhancing customer satisfaction and optimizing inventory management. Skilled in cash handling and relationship building, I successfully implemented feedback mechanisms that improved service quality, contributing to a more organized and efficient shopping environment.

Overview

5
5
years of professional experience

Work History

Shop Assistant

Shalom Grocery Shop
02.2020 - 08.2024
  • Assisted customers with product selection and inquiries, enhancing overall shopping experience.
  • Maintained inventory levels through regular stock checks and restocking procedures.
  • Operated point-of-sale systems accurately to process customer transactions efficiently.
  • Supported store promotions by arranging merchandise displays to attract customer attention.
  • Ensured cleanliness and organization of store environment, contributing to positive customer perceptions.
  • Collaborated with team members to optimize workflow during peak hours for improved service delivery.
  • Implemented feedback mechanisms for customer suggestions, fostering continuous improvement in service quality.
  • Trained new staff on operational procedures and customer service standards, enhancing team performance.
  • Completed daily tasks accurately and on-time to support shop needs.
  • Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
  • Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
  • Provided excellent customer service, promptly addressing inquiries and resolving issues.
  • Checked incoming orders and organized new stock.
  • Contributed to team success by supporting colleagues during peak periods or staff shortages.
  • Assisted customers in locating items, ensuring a positive shopping experience.
  • Organized shelves to remove slow moving items and add new merchandise.
  • Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
  • Collaborated with team members to achieve overall store goals and objectives.
  • Greeted customers entering store and offered assistance with requirements.
  • Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
  • Helped managers with daily checklists and last-minute requirements.

Education

No Degree -

Nkateko High School
Phalaborwa

Skills

Customer service

Cash handling

Product knowledge

Inventory management

Relationship building

Store maintenance

Safety procedures

Product demonstration

Upselling strategies

Sales trends

Hand-eye coordination

Timeline

Shop Assistant

Shalom Grocery Shop
02.2020 - 08.2024

No Degree -

Nkateko High School
Shelter KhosaShop Assistant