Hi, I’m
Shelma Van Reggie Chasi
Restaurant Manager
Benoni
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Summary
Ambitious Restaurant manager with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.
Overview
7
years of professional experience
2
years of post-secondary education
1
Language
Work History
Pizza Perfect Benoni
Restaurant Manager
10.2017 - Current
Job overview
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Led and directed team members on effective methods, operations, and procedures.
- Correctly calculated inventory and ordered appropriate supplies.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Reconciled cash and credit card transactions to maintain accurate records.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Managed staff schedules and maintained adequate coverage for all shifts.
Jimmy's Killer Fish And Chips Benoni
Restaurant Supervisor
01.2017 - 09.2017
Job overview
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Directed food preparation and cooking activities to meet health and safety standards.
Education
Alison Online
Deploma In Caregiving from Caring For The Old
11.2022 - 02.2023
Glen Norah High Harare
Alevel Certificate from Social Arts
02.2015 - 11.2016
UniathenaOnline
Diploma In Transport And Logistics from Transport And Logistics
04.2023 - 07.2023
Skills
Food preparation and safety
Food plating and presentation
Performance improvement
Recipes and menu planning
Point of Sale (POS) system operation
Kitchen equipment operation and maintenance
Natural leader
Staff Scheduling
Order delivery practices
Passion for customer satisfaction
Business operations expertise
Computer literacy
Time management
Accomplishments
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Uniathena
Diploma In Transport And Logistics from Transport And Logistics
04.2023 - 07.2023
Alison
Deploma In Caregiving from Caring For The Old
11.2022 - 02.2023
Restaurant Manager
Pizza Perfect
10.2017 - Current
Restaurant Supervisor
Jimmy's Killer Fish And Chips
01.2017 - 09.2017
Glen Norah High
Alevel Certificate from Social Arts
02.2015 - 11.2016