Shellwin Matowa
General Manager
Parow North
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
15
15
years of professional experience
13
13
years of post-secondary education
5
5
Certificates
3
3
Languages
Work History
General Manager
Bidvest Steiner
Cape Town
07.2018 - 10.2023
- Oversaw individual performance and ensured discipline in alignment with Bidvest policies and procedures.
- Ensured adherence to ISO guidelines and compliance with branch and regional standards.
- Drove branch profitability through strategic management.
- Motivated 88 team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Upheld company policies and implemented standards fairly.
- Recruited and hired top-level talent to add value and expertise to sales department.
Regional Armed Response Manager at Fidelity ADT
Fidelity ADT
Port Elizbeth
11.2017 - 06.2018
- Onboarded new employees with training and new hire documentation.
- Resolved 100 plus staff members conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Regional Guarding Manager
ADT
Port Elizabeth
01.2011 - 10.2017
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Improved marketing to attract new customers and promote business with overall increase sale by 15%
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Senior Business Development Consultant
ADT
Cape Town
03.2009 - 12.2010
- Negotiated contracts and closed sales with new and existing clients.
- Improved bottom-line profitability by growing customer base and capitalizing on upsell opportunities.
- Improved sales documents with new and improved features.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Evaluated current processes to develop improvement plans.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Managed over 12 customer calls per day
Education
National Diploma - Business Administration And Management
Nelson Mandela University
Gqeberha, Eastern Cape 02.2017 - 12.2019
NQF6 Business Management - Business Management
Nelson Mandela Business School
Gqeberha, Eastern Cape 02.2014 - 12.2016
Financial Management For Non- Finance Managers - Financial Management
Varsity College
Gqeberha, Eastern Cape 01.2014 - 12.2014
Electrical Engineering N2 - Electrical Engineering
PE College
Gqeberha, Eastern Cape 01.2004 - 11.2004
High School Diploma -
Humansdorp Senior Secondary School
Humansdorp, Eastern Cape 01.1997 - 12.2002
Skills
Coaching and mentoring
Sales expertise
Consistently meet goals
Effective leader
Project Management
Client account management
Staff training/development
Operations management
Accomplishments
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- PMR Diamond Award 2019/2020/2021/ 2022
- Incentive KPI`s 2020/2021
- Top Sale Rep
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
Certification
GIBS Online Strategy Leadership
Timeline
Sales Management and Coaching
05-2023
GIBS Online Strategy Leadership
07-2021
General Manager
Bidvest Steiner
07.2018 - 10.2023
Regional Armed Response Manager at Fidelity ADT
Fidelity ADT
11.2017 - 06.2018
National Diploma - Business Administration And Management
Nelson Mandela University
02.2017 - 12.2019
Basic Labour Relations
06-2014
Psira Grade B
05-2014
NQF6 Business Management - Business Management
Nelson Mandela Business School
02.2014 - 12.2016
Financial Management For Non- Finance Managers - Financial Management
Varsity College
01.2014 - 12.2014
Sale Management Development Programme
12-2012
Regional Guarding Manager
ADT
01.2011 - 10.2017
Senior Business Development Consultant
ADT
03.2009 - 12.2010
Electrical Engineering N2 - Electrical Engineering
PE College
01.2004 - 11.2004
High School Diploma -
Humansdorp Senior Secondary School
01.1997 - 12.2002