CRM and ERP Systems: Nimble CRM, SAP, Guidewire Policy Centre
Sheldon Mark Nanton
Burgundy Estate,Western Cape
Summary
A dedicated and detail-oriented professional with a strong background in business administration, management, and exercise science. With over a decade of experience across diverse industries, demonstrated exceptional leadership, problem-solving, and communication skills. Proficient in a wide range of computer applications, excelling at managing complex projects, streamlining processes, and collaborating with cross-functional teams to achieve organizational goals. A commitment to continuous learning and adaptability enables effective navigation of cross-cultural challenges, the ability to work under pressure, and the delivery of results that drive success.
Overview
7
7
years of professional experience
12
12
years of post-secondary education
Work History
Mortgage Account Administrator
RS-Financial LTD
West Yorkshire
06.2023 - 11.2024
- Ensuring that all mortgage account documentation is accurate and in compliance with relevant regulations and internal policies
- Building and maintaining strong relationships with mortgage clients, providing excellent customer service, and addressing any inquiries or concerns related to mortgage accounts.
- Keeping customers informed about changes in mortgage rates, outstanding balances, and other important account information
- Assisting clients with mortgage renewals or modifications, such as refinancing or adjusting the terms of the mortgage
- Maintaining accurate and organized records of all customer interactions, transactions, and account updates
Training Administrator / Learning Management Systems Analyst
Santam
Cape Town
01.2018 - 01.2023
- Maintain training records (e.g., trainee lists, schedules, attendance sheets)
- Create, review and disseminate training material, such as instructional notes, feedback forms and so on
- Prepare reports on training activities and results
- Ensure employees and vendors follow established policies
- Review and process reimbursements
- Processing of requisitions on JDE
- Arranging travel and accommodation for training attendees on the booking portal Travel IT
- Assist Project teams with various Learning and Development event logistics
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Improved overall organizational effectiveness through the execution of detailed competency mapping exercises that identified areas requiring targeted training efforts.
- Provided ongoing coaching support to employees post-training, reinforcing newly acquired skills for long-term success in their roles.
- Optimized knowledge transfer by leveraging a variety of teaching methods including lectures, hands-on activities, and group discussions during trainings.
- Managed scheduling and logistics for training events, ensuring seamless execution and minimal disruption to daily operations.
- Facilitated cross-functional team collaboration by designing activities that encouraged employees from different departments to share insights and best practices during trainings.
Learning Facilitator
Santam
Cape Town
01.2018 - 01.2023
- Engage with key individuals to identify learning objectives and requirements aligned with business culture and goals.
- Develop learning programs to meet learning objectives
- Identify learning needs and propose solutions to address learning gaps
- Design and administer assessments to evaluate learning and knowledge acquired
- Provide formal learning (technical and soft skills training) to new and current employees
- Conduct regulatory and technical training in line with industry changes and/or requirements
- Provide technical support and guidance to employees as required in assisting with queries and practical support i.e., knowledge sharing, on the job learning
- Compile and update learning material, in conjunction with key stakeholders to ensure learning content is accurate and relevant
- Conduct on-going training needs analysis to determine development areas and provide recommendations for performance management and personal development plans
- Maintain knowledge of learning and development technology and tools as well as regulatory amendments and industry best practices
- Co-ordinate year planner to manage learning requirements from business
- Compile reports on learning interventions including analysis of data and provide feedback to senior management
- Assist with regulatory reporting requirements
Learning Support Administrator
Santam
Cape Town
01.2018 - 01.2023
- Build assessments in the LMS and ensure standards are maintained by all LMS administrators
- Assist end-users with technical issues related to the LMS and underlying systems and/or configurations
- Work with other LMS administrators and quality functions to implement strategies around quality and compliance training
- Establish and maintain effective working relationships with partners such as: Brokers and Internal staff
- Work with end-users and business partners to assess and gather the business training requirements, match these requirements to objectives and strategies and execute the plans within the LMS Framework
- Execute the LMS vision/strategies
- Partner with various internal groups to develop LMS reports and solutions in order to achieve the business reporting strategy
- Maintain effective communication plans to ensure appropriate people are informed
- Supports continual improvement projects and CAPAs for the department's processes
- Facilitate LMS training
- Reports generated from QMP
- Assessments created in QMP
- Process mapping
- Provide broad based administrative support to the training team through efficient and accurate completion of all administration functions
- Assist with data capturing and financial control on SAP
- Budget management and processing of orders, accounts, and payments
- Logistical arrangements for training sessions and workshops
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Project Administrator
Santam
Cape Town
01.2018 - 01.2023
- Coordinate green belt projects
- Utilize adopted project administration methodologies, guidelines and standards, tools, and techniques to administer project activities effectively and efficiently
- Administer staffing contracts/assignments
- Responsible for administering all IT project contracts
- Assist with provision of support to IT Portfolio Management and Santam PSU.
- Assist with establishing, managing, updating, and maintaining the central knowledge repository for project management documentation
- Assist with delivery and consolidation of project reports
- Assist with coordination & responsible for administrating contracting schedules, budgets, resources, management approaches for quality, issue & risk, project, resource, scope
- Assist with coordination of impact resolution
- Responsible for administrating impact resolution
- Assist with coordination and responsible for administrating project and sub project tracking & reports
- Assist with coordination and responsible for administrating project change control management including gaining agreement for revisions to the project delivery from project sponsors
- Assist with coordination and responsible for administrating resolution of project risks & issues
- Responsible for the administration of quality assurance activities in the project office and projects
- Documentation of project problems and resolutions
- Assist with the planning and coordinating of project activities to ensure that goals and objectives of projects are accomplished
- Responsible for administrating staffing capacity information
- Coordinate and administers HR deliveries for projects
- Ensure that appropriate governance procedures are followed to ensure successful delivery within domain
- Supported senior management in strategic planning activities related to future projects or initiatives within the organization.
- Collaborated with cross-functional teams to ensure seamless project integration and alignment with organizational goals.
- Monitored project progress closely, promptly addressing any deviations from the plan or schedule.
- Organized critical documentation for easy access and retrieval, increasing team productivity.
- Efficiently managed incoming requests from stakeholders by prioritizing tasks based on urgency and relevance.
- Maintained accurate records of all project-related expenses to facilitate budget tracking and financial reporting.
Education
Post Graduate Diploma - Business Administration
University of The Western Cape
Cape Town, South Africa 01.2019 - 01.2020
B. Tech - Management
Cape Peninsula University of Technology
Cape Town, South Africa 01.2015 - 12.2017
National Diploma - Management
Cape Peninsula University of Technology
Cape Town, South Africa 01.2015 - 01.2016
National Diploma - Exercise Science
Health And Fitness Professionals Academy
Cape Town, South Africa 01.2010 - 12.2012
High School - undefined
Heideveld Secondary School
Heideveld, Athlone 01.1997 - 01.2001
Skills
Strong communication skills
Coursework
- Wits Digital Campus - Fundamentals of Learning and Development
- Bytes – Presentation Skills
- Santam – Agile Project Management
- PX @ Santam - Process Optimization for Leadership
- Santam – First Aid & CPR Certified
- Wits Digital Campus – Principles of Project Management
- Wits Digital Campus – Critical Systems Thinking
- Wits Business School - Fundamentals of Business and Systems Analysis
Activities
- Santam community hero (2018-2020)
- Community service projects (Now Build Relationship - NBR)
Computerapplications
- MS Office Suite
- MS Projects
- MS Teams
- Moodle Learning Management System
- QMP Question Mark Perception
- SharePoint
- PPO
- CRM Nimble
- Formstack
- QlikView
- Guidewire Policy Centre Training Environment
- Confluence Jira
- WebEx
- Zoom
- JDE RSS
- SAP
- My Workspace
- Skillsoft Percipio
- Teamviewer
- Microsoft Visio
Secondaryeducation
Heideveld Secondary School, Heideveld, Athlone, Cape Town, 1997-2001
Eestatus
Coloured Male
Personal Information
- Available: Negotiable
- ID Number: 8305115343084
- Willing To Relocate: Yes, within South Africa
- Date of Birth: 05/11/83
- Gender: Male
- Driving License: Code B, own transport
- Marital Status: Married
Software
Confluence Jira
JDE RSS
My Workspace
MS Projects
Moodle Learning Management System
SharePoint
Microsoft Visio
Interests
Travelling
Fitness
Micro Learning
Reading
Timeline
Mortgage Account Administrator
RS-Financial LTD
06.2023 - 11.2024
Post Graduate Diploma - Business Administration
University of The Western Cape
01.2019 - 01.2020
Training Administrator / Learning Management Systems Analyst
Santam
01.2018 - 01.2023
Learning Facilitator
Santam
01.2018 - 01.2023
Learning Support Administrator
Santam
01.2018 - 01.2023
Project Administrator
Santam
01.2018 - 01.2023
B. Tech - Management
Cape Peninsula University of Technology
01.2015 - 12.2017
National Diploma - Management
Cape Peninsula University of Technology
01.2015 - 01.2016
National Diploma - Exercise Science
Health And Fitness Professionals Academy
01.2010 - 12.2012
High School - undefined
Heideveld Secondary School
01.1997 - 01.2001
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