

Seasoned Senior CRM Business Analyst with over 25 years of experience specializing in enterprise implementations and digital transformation. Expertise includes stakeholder communication, change management, and translating high-level business goals into actionable CRM strategies. Proven track record of driving significant improvements in user adoption and system performance, consistently delivering results aligned with organizational objectives. Eager to leverage extensive experience to assist companies in implementing effective systems and processes that enhance operational efficiency.
Business Analysis
CRM Implementation
Data Entry
Technical Documentation
Customer Service
Customer Training
Microsoft Dynamics 365
Zoho
Microsoft Office
Canva
Mailchimp
Social Media calendar
Syspro
Crystal Reports