Summary
Overview
Work History
Education
Skills
References
Timeline
BusinessAnalyst
Sheil Jeeva-Patel

Sheil Jeeva-Patel

Assistant Manager
Johannesburg,South Africa

Summary


Dependable Assistant Administration Manager with 6 years of experience in Management and 10 years of experience in Administration. I pride myself on the high-level problem-solving skills I have used in all roles to overcome adversity and guarantee efficiencies in my team. Resilience also enabled me to successfully create and establish the Lead Generation Administration and Call Centre departments within my previous organisation, securing my promotion to a managerial role. Proficient in Office 365 Suite. Excellent communication, time management and problem-solving abilities. Capable and highly organized when coordinating documents, supplies and project resources. Clear communicator and self-motivated worker with decisive nature necessary to manage independent work. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Empathetic leader. Motivated to learn, grow and excel - looking forward to my future employer benefitting from my experience.

Overview

16
16
years of professional experience
6
6
years of post-secondary education
1
1
Language

Work History

Company Owner

SJP Aesthetics
Johannesburg, South Africa
01.2020 - Current
  • Manage purchasing, sales, marketing/ social media and customer account operations efficiently.
  • Day-to-day management of the business.
  • Handle bookings and payments.
  • Perform aesthetic treatments
  • Promote positive customer experience through day-to-day supervision and management of the business.
  • Handle problematic customers and clients to maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.

Client Services Liaison

Platinum Life Pty Ltd
Johannesburg, South Africa
10.2018 - 12.2019
  • Helped large volume of insurance customers every day with positive attitude and focus on customer satisfaction.
  • Maintained and managed customer files and databases.
  • Responded to customer calls and emails to answer questions about products and services.
  • Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
  • Called existing customers to evaluate desires and offer more cost effective insurance product options.
  • Resolved concerns with products or services to help with retention.
  • Cultivated long-lasting client relationships based on trust and solid understanding of business needs.
  • Communicated with clients regarding account services, statements, and balances.
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered prompt service to prioritize customer needs.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Liaised with management team to develop solutions and accomplish shared objectives.

Client Services Manager

Isabella Garcia International
Johannesburg, Gauteng
11.2016 - 08.2018
  • Established performance and team goals and held staff accountable for individual performance.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Developed new employees and on-going performance assessment of current employees.
  • Investigated, documented and submitted information to Quality Department about special incidents, events and complaints.
  • Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
  • Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
  • Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
  • Conducted performance appraisals with staff.
  • Maintained relationships with various departments in order to ensure that company goals were achieved.

Lead Generation Data and Call Centre Manager

Isabella Garcia International
Johannesburg, Gauteng
06.2012 - 10.2016
  • Reviewed performance of staff, identified training needs, and implemented training workshops.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Managed a team of 50 employees, overseeing hiring, training and professional growth of employees.
  • Identified issues, analysed information and provided solutions to problems.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Developed and maintained courteous and effective working relationships.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Conducted research, gathered information from multiple sources and presented results.
  • Resolved problems and improved operations within department.
  • Maintained energy and enthusiasm in fast-paced environment.

Lead Generation Data and Call Centre Supervisor

Isabella Garcia International
Johannesburg, Gauteng
06.2011 - 05.2012
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Developed and maintained courteous and effective working relationships.
  • Carried out day-to-day duties accurately and efficiently.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Managed team of employees, overseeing hiring, training and professional growth of employees.
  • Trained, developed scripts and motivated call centre staff.
  • Fielded complaints from call centre agents and troubleshooted to find effective solutions.
  • Ensured that agents complied with all call centre objectives, performance standards and policies and procedures.

Data and Sales Administrator

Isabella Garcia International
Johannesburg, South Africa
04.2010 - 05.2011
  • Captured data and prepared excel spreadsheets for export to sales department.
  • Managed billing and budget planning for sales department.
  • Processed invoices and orders.
  • Managed employee leave for company.

Client Liaison

Platinum Life Pty Ltd
Johannesburg, South Africa
04.2006 - 03.2010
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
  • Responded to customer calls and emails to answer questions about products and services.
  • Liaised with external personnel and insurance brokers to acquire relevant information.
  • Developed and maintained professional relationships with stakeholders to provide exceptional customer service.
  • Communicated with clients regarding account services, statements, and balances.
  • Maintained and managed customer files and databases.

Education

Bachelor of Commerce -

University of Witwatersrand
Johannesburg, South Africa
02.2000 - 11.2005

Skills

Adaptable and flexible

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References

Available upon request.

Timeline

Company Owner

SJP Aesthetics
01.2020 - Current

Client Services Liaison

Platinum Life Pty Ltd
10.2018 - 12.2019

Client Services Manager

Isabella Garcia International
11.2016 - 08.2018

Lead Generation Data and Call Centre Manager

Isabella Garcia International
06.2012 - 10.2016

Lead Generation Data and Call Centre Supervisor

Isabella Garcia International
06.2011 - 05.2012

Data and Sales Administrator

Isabella Garcia International
04.2010 - 05.2011

Client Liaison

Platinum Life Pty Ltd
04.2006 - 03.2010

Bachelor of Commerce -

University of Witwatersrand
02.2000 - 11.2005

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Sheil Jeeva-PatelAssistant Manager