Microsoft
Sheena Kinnear
Customer Sales Executive Representation / Sales Manager
Johannesburg
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
17
17
years of professional experience
Work History
Sales Representative
Stewarts & Lloyds Pumps & Irrigation Branch
08.2022 - Current
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Leveraged data-driven insights from market research to inform decision-making during client presentations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Assisted in developing marketing materials that showcased the unique selling points of our products or services effectively to potential customers.
- Attended monthly sales meetings and quarterly sales trainings.
- Maintained accurate records of customer interactions, transactions, and follow-up actions for seamless continuity in support services.
- Contributed to team objectives in fast-paced environment.
- Assisted call-in customers with questions and orders.
Owner & Director
Uniglobe Logistics
08.2020 - 07.2021
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Was productive until heavily impacted by Covid 19
Sales Representative
Controlled Irrigation
02.2018 - 06.2020
- Attended trade shows to represent company products, generate leads, and network with potential clients.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Prioritized helping customers over completing other routine tasks in store.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Streamlined sales processes by identifying inefficiencies and implementing improvements for enhanced productivity.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Sales Executive Intern
Fluidra South Africa
04.2013 - 12.2017
- Liaised with potential customers and clients professionally to build rapport and expand industry network.
- Prepared sales presentations for clients showing success and credibility of products.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Gathered feedback from existing clients on products/services offered, facilitating continuous improvement efforts within the company.
- Developed sales presentations to effectively communicate product benefits and features to potential clients.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Designed sales presentations and materials incorporating unique selling points and provided key messages.
Warehouse Supervisor
IPS & Distribution Center ( Part Of Incledon)
07.2012 - 03.2013
- Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Developed standard operating procedures for team to follow and maintained records of activities.
- Oversaw daily operations and shipping and handling processes.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
Internal Sales Consultant
Incledon Pumps & Irrigation
05.2012 - 07.2012
- Communicated with store employees to maintain conditions and appearance of retail area.
- Boosted customer engagement by implementing creative retail marketing strategies.
- Enhanced customer satisfaction by providing efficient and accurate retail processing services.
- Maintained accurate inventory records, ensuring efficient distribution of merchandise to retail locations.
- Established relationships with key retail accounts.
Internal /External Sales Representative
Waterlinx Pool & Spa
01.2007 - 04.2012
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Monitored competitor activities to maintain competitive advantage.
- Exceeded monthly sales targets and quotas consistently.
- Proactively identified new business opportunities by researching market trends and competitor activities.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Gained extensive knowledge in data entry, analysis and reporting.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
High School Diploma -
Ferndale High School Randburg
Randburg, Johannesburg South Africa 04.2001 -
Skills
- Retention Strategies
- Customer Service
- Business Development
- Proposal Development
- Pump & Irrigation industry knowledge
- Adaptability
- Honest and Dependable
- Professionalism
- Team Collaboration
- Lead prospecting
- Analytical Skills
- Sales expertise
- Teamwork and Collaboration
- Meeting Sales Goals
- Upselling and Cross Selling
- Strategic Planning
- Time Management
Software
Maestro
Sage
Syspro
Pastel
Timeline
Sales Representative
Stewarts & Lloyds Pumps & Irrigation Branch
08.2022 - Current
Owner & Director
Uniglobe Logistics
08.2020 - 07.2021
Sales Representative
Controlled Irrigation
02.2018 - 06.2020
Sales Executive Intern
Fluidra South Africa
04.2013 - 12.2017
Warehouse Supervisor
IPS & Distribution Center ( Part Of Incledon)
07.2012 - 03.2013
Internal Sales Consultant
Incledon Pumps & Irrigation
05.2012 - 07.2012
Internal /External Sales Representative
Waterlinx Pool & Spa
01.2007 - 04.2012
High School Diploma -
Ferndale High School Randburg
04.2001 -
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