Sheena Fillis
Cape Town
Summary
Skilled Collections Specialist offering 4 years of experience and a driven mentality. Passionate about customer service and assisting customers achieve financial objectives. My skills includes expertise in collections and success in improving accounts receivable functions and performance.
Dynamic problem solver with first-rate skills in building relationships and resolving problems. Providing excellent customer service and applying effective leadership with consistent achievement of objectives. Effectively mediates customer disputes and collects payment in timely manner. Hardworking and passionate about customer service with strong organizational skills eager to achieve company goals.
Work History
Debt Recovery Specialist
Nico Smit Attorneys
George
- Ensured compliance with federal and state regulations in all debt collection activities to maintain the company''s reputation and legal standing.
- Maintained accurate records of all collections efforts, providing transparency and aiding in informed decision-making processes.
- Demonstrated adaptability in the face of changing regulations and industry trends, ensuring continued success in debt recovery despite evolving challenges.
- Contributed to departmental goals by consistently meeting or exceeding individual targets related to collections performance metrics.
- Maximized revenue generation through consistent follow-up on accounts, applying persistence and professional communication skills to secure payments from unresponsive debtors.
- Increased client retention rates by consistently delivering exceptional customer service during challenging debt resolution situations.
- Improved communication with clients through proactive outreach, offering tailored repayment solutions for a successful collection process.
- Optimized workflow efficiency by regularly updating account statuses based on payment arrangements or changes in debtor circumstances.
- Collaborated with local municipal teams to initiate appropriate collection actions when necessary, including garnishments, liens, or litigation proceedings to recover funds owed.
- Conducted comprehensive research on debtor backgrounds using various databases to gather information necessary for successful negotiation tactics during collection calls.
- Negotiated settlements on outstanding accounts, resulting in increased recovered funds without resorting to litigation or additional costs.
- Collaborated with other departments, sharing insights and strategies to optimize overall business performance and customer satisfaction.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Achieved performance goals on consistent basis.
- Maintained consistently high success rate of collecting on overdue accounts.
- Identified and contacted customers with overdue accounts to address payment status.
Education
Tourism And Travel Management
Certificate in Banking
Skills
Customer research
Legal knowledge
Payment Acceptance
Client Relations
Account Monitoring
Problem-solving aptitude
Time Management
Excellent Communication
Teamwork and Collaboration
Conflict Resolution
Timeline
Debt Recovery Specialist - Nico Smit Attorneys
MSC College - , Tourism And Travel Management
Chartall Business School - , Certificate in Banking