Shaylin Kuniah Naidoo
Business Performance Manager
Durban
Summary
I am a dynamic Business Performance Manager with a proven track record at Edupower Skills Academy, excelling in strategic planning and stakeholder management. Spearheaded innovative marketing campaigns that boosted sales and enhanced customer satisfaction. Adept in data analytics and leadership development, fostering high-performing teams to drive organizational success. Accomplished Consultant drives organizational improvements through leveraging expertise in research and system enhancement. Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations. Dedicated to cost, process and resource optimization.
Overview
11
11
years of professional experience
Work History
Business Performance Manager
Edupower Skills Academy
10.2024 - Current
- Collaborated with cross-departmental leadership teams on strategic planning efforts aimed at maximizing organizational effectiveness.
- Led successful contract negotiations with key suppliers, securing favorable pricing terms that positively impacted the bottom line.
- Evaluated competitor offerings and market trends to develop differentiated products and services that drove competitive advantage.
- Established strong partnerships with stakeholders to ensure alignment of business objectives, ultimately leading to increased customer satisfaction rates.
- Championed corporate sustainability efforts, reducing environmental impact while also enhancing overall brand reputation in the market.
- Conducted comprehensive risk assessments to proactively mitigate potential threats to business operations or performance goals.
- Developed high-performing teams through effective coaching, mentoring, and performance evaluations.
- Developed innovative marketing campaigns that captured customer attention resulting in increased sales numbers yearoveryear.
- Managed budgets effectively while ensuring optimal resource allocation across various departments and projects.
National Client Relationships Manager
Edupower Skills Academy
10.2022 - 09.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
Senior Payroll and HR Administrator
Robow Investments No.80 Pty Ltd
04.2016 - 09.2022
- Updated HR database with new employee information, changes in benefits, and other details.
- Prepared new hire letters, employee contracts, and corporate policies.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Oversaw hiring, staffing, and labor law compliance.
- Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Managed employee leaves of absence, ensuring compliance with applicable laws and maintaining clear communication channels between employees and management.
- Administered performance evaluations to provide constructive feedback and identify ideal candidates for promotion.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Developed and monitored employee recognition programs.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Monitored labor laws and regulations compliance to protect employers from litigations and employees from discrimination and harassment.
- Streamlined HR processes for increased efficiency by automating manual tasks and introducing new software tools.
- Improved organizational culture by developing and executing various team-building initiatives and employee engagement activities.
- Ensured legal compliance in all HR practices by staying current with relevant employment laws and regulations, as well as conducting regular policy reviews.
- Played a crucial role in the successful implementation of new HR technology systems by providing training and support to endusers.
- Assisted in the development of workplace policies that effectively addressed issues such as harassment prevention, equal opportunity employment, and workplace safety.
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Coordinated company-wide events to enhance employee morale such as holiday parties, recognition ceremonies, and team outings.
- Conducted thorough exit interviews with departing employees to gather feedback on company culture and identify areas for improvement.
- Collaborated with management to identify staffing needs and develop workforce planning strategies, resulting in optimized personnel resources allocation.
- Established strong relationships with external partners including recruiters, educational institutions, and industry associations to expand organizational reach in talent acquisition efforts.
- Facilitated the performance management process by providing ongoing feedback, administering evaluations, and coordinating professional development opportunities for employees.
- Collaborated with managers to identify and address employee relations issues.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Woolworths Call Centre Query Administrator
Daly Credit Corp
11.2014 - 03.2016
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
- Developed comprehensive filing system that significantly improved document retrieval times.
Education
HC - Project Management L5
Mancosa
Durban 04.2001 -
Diploma in Human Resource Management
Pax College
Durban 04.2001 -
Certificate Effective Selections Skills
MJT Consulting
Durban 04-2021
Certificate - Contact Centre Ops L4
Service Seta
09-2021
NC- Contact Centre And BPO L3
Services Seta
07-2017
Payroll Pro
Sage
02-2018
Matric
Sathya Sai School
12-2011
Skills
Operations management
Business process improvement
Data analytics
Organizational development
Productivity optimization
Competitive analysis
Digital transformation
Corporate communications
Innovation management
Performance analysis
Teamwork and collaboration
Stakeholder management
Customer service
Organizational management
Problem-solving
Time management
Client relationship management
Self motivation
Adaptability and flexibility
Leadership development
Performance management
Problem-solving aptitude
Strategic planning
Analytical thinking
Relationship building
Project management
Timeline
Business Performance Manager
Edupower Skills Academy
10.2024 - Current
National Client Relationships Manager
Edupower Skills Academy
10.2022 - 09.2024
Senior Payroll and HR Administrator
Robow Investments No.80 Pty Ltd
04.2016 - 09.2022
Woolworths Call Centre Query Administrator
Daly Credit Corp
11.2014 - 03.2016
HC - Project Management L5
Mancosa
04.2001 -
Diploma in Human Resource Management
Pax College
04.2001 -
Certificate Effective Selections Skills
MJT Consulting
Certificate - Contact Centre Ops L4
Service Seta
NC- Contact Centre And BPO L3
Services Seta
Payroll Pro
Sage
Matric
Sathya Sai School
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