Seasoned Operations Manager and talented leader with 17 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
• Responsible for ensuring that all new employees are inducted and on-boarded effectively and timeously ensuring that training on all policies, processes, and procedures is undertaken and documented.
• Manage employees consistently concerning all employee-related policies/procedures and departmental processes ensuring optimum productivity and efficiency levels are achieved in support of the objectives of the department and the company.
• Developed and implemented effective strategies to maximise operational excellence at filling plants, depots, packed fleet, engineering and maintenance, security, health and safety, and metal and inventory.
• Review job descriptions annually and effect performance management for employees and enhance employee relations.
• Ensure that effective succession planning/employee career pathing within the department are identified and developed across all levels.
• Develop an efficient and economically viable LPG supply & operations strategy by managing such elements as bulk storage and throughput, cylinder filling operations, transportation, HSSE Management, plant engineering, metal management, technical customer support, and customer services.
• Managing the elements of the supply & distribution chain in an efficient and economically viable way as well as developing plans to improve performance.
• Managing all contractor relationships through negotiation, day-to-day management, budgetary control, and safe operations.
• Establishing the required technical standards, and guidelines throughout the company and proving LPG distributor support and expertise.
• Supervising procurement activities and ensuring best practices are adhered to.
• Manage engineering, maintenance, and improvement projects for plants/depots, equipment, and storage. Ensure that an annual maintenance plan is implemented. Ensure technical specifications are designed and implemented across the organization.
• Responsible for compiling annual OPEX and CAPEX budgets and managing the respective budgets.
• Strategy: To design the long-term plan for the Retail and technical division (together with Investment and related teams).
• Marketing, Service Stations – construction and engineering: To implement statutory legislation requirements and the TOTAL Group rules, policies, and best practices in all construction works including HSEQ requirements.
• To plan, prepare, and carry out construction work for all Retail projects annually.
• To manage the contractors, consultants, architects, and equipment suppliers, follow up on their performance, and adhere to the set deadlines and budgetary guidelines.
• Preventative and corrective maintenance: To maintain the Retail assets cost-effectively, maintain equipment to their original state of repairs and on time.
• To define and categorise equipment that would require preventative and corrective maintenance.
• To set contracts for preventative and predefined maintenance (in collaboration with purchasing).
• To oversee corrective maintenance through the Maintenance Manager and Maintenance Engineers.
• To oversee preventative maintenance through a team of qualified and experienced engineers and technicians.
• HSEQ: To manage the implementation of HSEQ programmes to ensure constant adherence and compliance to the Company’s HSEQ and security standards, any local by-laws, and government legislation to minimise all risk about the company assets and stocks, to be an excellent corporate citizen, remain operational and ensure the safety of all people.
• People Management: To effectively manage employees through applying the company People management principles, and to develop, coach, and mentor subordinates to promote a positive working environment that will attract and retain skilled staff and increase productivity.
• Governance: To ensure effective risk management and internal control, including asset management, for areas of responsibility
• General: To ensure critical skills and positions are identified
• To ensure a succession plan is in place for direct reports, and update job descriptions at least every 2 years
• To ensure the annual employee review process includes a review of the employee career plan and development plan
• To ensure direct reports understand and comply with procurement policy and procedures, and that non-compliance to procurement procedures will be addressed
• To ensure that business rules for Asset Management are adhered to, the monthly AUC report is acted upon
• Coordinated with other departments effectively, integrating technical requirements into broader organizational goals seamlessly.
• Developed technical strategies to align with business objectives, driving growth and innovation within the organization.
• Built trusted relationships with stakeholders through clear communication and collaborative problem-solving efforts
• Depots, Services Stations, and Commercial Customer Installations - construction and engineering: To prepare and implement an investment programme for all TSA and NBLS depots, service stations, and commercial customer installations.
• Ensuring proper management of all projects by the project engineers concerning the performance of the contractors and the cost of each project.
• Ensuring safe implementation of technical solutions conforming to legal requirements, group norms, and best practices
• Negotiating supply of equipment and engineering contracts with the service and equipment providers, in collaboration with the purchasing division
• Ensuring proper management of all engineering drawings, issues, and updates for the project engineers, consultants, and local authorities for approval
• Ensuring proper management of all project documentation, preparation of monthly expenditure reports, posting of the assets under construction to assets register, and control of all legal, municipal, and EIA approvals to facilitate legal and safety compliance of all projects
• HSEQ: Ensuring that all contractors adhere to all legislated and company HSEQ requirements.
• People Management: To effectively manage employees through applying the company People Management principles, and to develop, coach, and mentor subordinates to promote a positive working environment which will attract and retain skilled staff and increase productivity
• Accountable for development and execution of capital projects ensuring compliance with local regulations, industry, and company global standards.
• Oversight of projects to ensure safe, on-time, and on-budget performance.
• Responsible for monthly reviews of actual vs. plan and cash flow.
• Develop alternatives, costs, and documentation for capital project risk ranking.
• Ensuring that all project documentation is kept for audit purposes.
• Accountable for development of terminal maintenance program and processes.
• Accountable for the implementation of reliability initiatives by following global Standards.
• Accountable for tank cleaning and repairing program according to API 653 standards.
• Keeping proper and relevant documentation for the above.
• Accountable for rotary, electrical, and other important equipment documentation.
• Maintains proficiency with project management and capital stewardship tools.
• Provide technical expertise for capital investments and improvements at the facilities.
• Manages resources required to implement and execute capital projects and terminal maintenance programs including contractors.
• Accountable for implementation and execution of contractor performance (on time/budget) and contractor safety management program.
• Fosters and cultivates a safety culture that leads to and sustains world-class incident-free operations (results).
• Developing technical standards ensuring compliance with regulations, standards, and industry trends. Provide in-the-field training of technical standards ensuring effective communication of new applications and parameters.
• Conducting field technical inspections across all projects and day-to-day activities to ensure compliance with all pre-determined standards including safety requirements.
• Ensuring technical quality control processes are implemented and monitored across the organisation.
• Establishing and maintaining an Engineering Library. Research all necessary engineering standards and information pertinent to the gas reticulation industry. Benchmark standards with international norms.
• Providing effective engineering analysis of development projects. Value-added support and assistance across the organisation in terms of engineering requirements/input. This includes network simulations using the Synergy Network Analysis software.
• Develop clear procedures and sign-off documents/registers for changes and decisions made to the network.
• Finalise and implement a standard contract for the appointment of contractors. Includes any addendums and guarantees by the contractor.
• Work with the Technical Officer in developing a link between the GIS and Network Analysis programs.
• Implement quality controls for the new technical policies and procedures.
• Investigate new technologies for maintenance of UAG, and meter readings.
• Develop policies and procedures on the use of AMR and Data Loggers. Capturing and analysing data from all AMRs and Data Loggers. Monthly analysis and reporting of AMR / Data Logger downloads.
• Set up the Sitrans unit and ensure comparative data is available for analysis and monitoring.
• Monthly analysis and reporting of CV values compared to Sasol values. Ensure Sitrans unit is maintained, always calibrated, and operational.
• Ensure detailed project management processes and policies are applied, documented, and monitored to achieve the organisational objective and deliverables within pre-determined time frames.
• Ensure the scope of work schedules and contractor contracts are managed ensuring deliverables as specified in terms of standards, objectives, and timeframes.
• Conduct liaison and/or consultation with statutory authorities as and when necessary to implement the construction of the project within pre-determined objectives/timeframes.
• Preparation and execution of specifications for all contracts required for the development of the project.
• Responsible for the design and documentation of components of projects.
• Management of contracts, specifically, leak detection, valve insertion, customer installations, and pipe renewal and extensions.
• Manage and coordinate various pipe construction contracts. Ensure maintenance activities are properly planned and executed.
• Undertake job site visits and field investigations as required.
• Develop and implement a CMMS for preventative maintenance and legislative inspections of all plant and equipment at Cottesloe, Langlaagte, and in the field. This includes a critical spares and equipment list.
• Responsible for ensuring all employees, contractors, and suppliers in the field adhere to OHS Act, Regulations, and other legal requirements. Conduct regular inspections and audits to ensure compliance. Provide quarterly safety SOP training to all employees (as and when applicable).
• Within the Performance Management Review process, clearly identify training requirements (internal/external) for employees within the department.
• Liaise with all departments in ensuring wherever possible customer applications are in line with safety standards determined by SAPGA
• Plan, organise, control, and execute up to fifteen different projects in various stages of construction and at various locations, within the given time and budget, to ensure TOTAL’s engineering standards are adhered to.
• Conduct project feasibility studies on depot engineering projects.
• Ensure that all detailed designs are as per HSEQ standards and current relevant codes of practice, legislative requirements as well as Total’s group standards.
• Effective supervision of construction activities at various sites.
• Manage project cash flows.
• Ensuring that service provided by contractors and service providers is affected within the agreed response times and the agreed standards and to ensure that projects are completed within the approved budget.
• Ensure that as-built drawings are completed for all projects.
• Update engineering standards as required.
• Prepare new tender documents, adjudicate tenders, and make recommendations to the Tender Board Committee considering the Company’s BEE initiatives.
• Recommend areas of improvement for the consideration of the Engineering Manager for implementation to improve the efficiency and profitability of the department’s assets.
• Research new technologies in the market and provide recommendations thereon to the Engineering manager, to achieve specific business outcomes.
• Ensure constant adherence and compliance to the Company’s HSEQ standards, any local by-laws, and government legislation to minimise all risk about the company’s assets and stock, be an excellent corporate citizen, remain operational, and ensure the safety of all people.to progress engineering work.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
• Manage depot operations to ensure proper controls.
• Manage depot’s stock to ensure stock levels are maintained at set targets to minimise working capital requirements
• Manage the issuing and distribution of products in the depot.
• Manage the depot’s maintenance programmes at minimum cost to ensure no loss of revenue due to downtime in the depot’s operation
• Manage the HSEQ and security of the depot to ensure constant adherence and compliance with the company’s standards.
• Manage depot employees through continuous people management, staff development, and coaching/mentoring to ensure a positive working environment.
• Manage the depot’s administration within the company’s guidelines which will result in improved controls and operation of the Depot
• Tutoring S1 students
• Created interactive learning experiences while serving as a mentor to fellow teachers.
• Supported students in developing strong time management and organisational skills, crucial for success in engineering coursework.
• Enhanced student understanding of engineering concepts by incorporating real-world examples and hands-on activities in tutoring sessions.
• Developed students’ critical thinking skills by challenging them to analyse and evaluate real-world engineering problems and solutions.
• Served as a model of professional behavior for students.
• Mentored small groups of students in formal and informal settings.
• Conducted regular assessments of student progress, adjusting lesson plans accordingly to maintain alignment with course objectives.
• Testing students to ensure a clear understanding of the mechanical engineering module(s) and providing support.
• Organised data archive of engineering specifications, drawings, and specifications and maintained traceability of documents by proper filing and indexing.
• Executing mechanical projects identified by the Plant Manager.
• Interpret and make mechanical drawings for the Continuous Casting Plant (Concast) maintenance workshop.
• Fitting work for plant maintenance at the Concast
• Modify and upgrade old and new designs and make new designs for Concast
• Ultrasonic Portaflow 300 meters for all water flow-rate Measurements
• Provided technical support to internal customers, addressing concerns promptly and maintaining strong relationships with clientele.
• Improved equipment efficiency by conducting thorough diagnostic tests and identifying areas for optimisation.
• Troubleshot malfunctioning systems swiftly, effectively mitigating delays in project timelines.
• Maintained a safe working environment by adhering to industry best practices and company safety guidelines.
• Investigated equipment function to diagnose faults and make recommendations to provide solutions.
• Collaborated with engineers on prototyping efforts, refining designs based on test results and feedback.
• Contributed significantly to multiple successful projects by offering valuable insights during design review meetings.
• Optimised workflow processes through continuous improvement initiatives, leading to increased project efficiency
Operations management
Professional Engineering Technologist
Music Djying (Hobby)
Certified Engineer (GCC)
Professional Engineering Technologist