Shayezakhe Vilakazi

Proven track record in customer service and problem-solving, honed at the South African Police Service. Demonstrated ability to manage high-stress situations, enhancing customer loyalty through empathy and effective dispute resolution. Skilled in critical thinking and active listening, contributing to Kaya FM's credibility with thorough research and ethical reporting practices. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.