Summary
Overview
Work History
Education
Skills
Timeline
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Shayden Booysen

Pietermaritzburg

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience
6
6
years of post-secondary education

Work History

Assignment Manager

Karen Sass
Pietermaritzburg
12.2021 - 02.2023
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strategy to increase sales and drive profits.

Assistant Secretary

Clint Sass
Pietermaritzburg
03.2021 - 01.2022
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Greeted new customers, discussed specials, and took drink orders.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Processed orders and sent to kitchen employees for preparation.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Increased sales significantly by upselling higher-end products to customers.
  • Responded to inquiries from callers seeking information.
  • Conducted research to assist with routine tasks and special projects.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Sorted, opened, and routed mail and deliveries to meet business requirements.
  • Screened visitors and issued badges to maintain safety and security.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Created and updated records and files to maintain document compliance.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Established administrative work procedures to track staff's daily tasks.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Assisted coworkers and staff members with special tasks on daily basis.

Education

Higher Certificate -

Eastwood Secondary School
Eastwood
01.2017 - 12.2022

Skills

    Sales and marketing

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Timeline

Assignment Manager

Karen Sass
12.2021 - 02.2023

Assistant Secretary

Clint Sass
03.2021 - 01.2022

Higher Certificate -

Eastwood Secondary School
01.2017 - 12.2022
Shayden Booysen