Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shawn Smith

I.T.Professional
Benoni,GP

Summary

Experienced Computer Technician with over ten years experience in the Information Technology Industry. Excellent reputation for resolving and improving customer service.

Technician with over 10 years of successful experience in hardware and software. Recognized consistently for performance and contributions in companies success. Strength in customer service and problem solving backed in service training in area of I.T.

Overview

1
1
Certification
16
16
years of professional experience

Work History

Multi-media

Makro
Brakpan, Gauteng
2016.04 - Current
  • Assist an average of 40 customers per day in finding and selecting item And providing recommendations that has generated more income Stock, replenish and organize inventory with accuracy and efficiency Completing task 10% faster than other salesman.
  • Maintain accurate and attractive merchandise display that, ensuring Strategic placement of products in order to maximize purchases.
  • Provide outstanding customer services, receiving a lot of positive feed Back from customers.
  • Assisted team members when necessary in organizing inventory Rooms, labelling products, unloading merchandise and cleaning up.
  • Maintain proper merchandising of the goods in Multi-media Maintain good customer service Assist on troubleshooting computers and peripherals on returns Advise users on specific software to be used on different computers.

I.T. Technician

Trade Center
02.2016 - 03.2016
  • Install and maintenance off all software Install and maintenance off all hardware Troubleshooting and support of all software issues Troubleshooting and support of all hardware issues Installing and configuring off all printers and peripherals Support of POS systems on all till points Support of the two Trade centers in Springs and Boksburg’s and I.T.
  • Support of all other cash and carry shops owned by Company Installed and configured Radmin remote support software on all pc in Company to reduce downtime of systems.
  • Installed, configured and supported free SOHOS helpdesk system to Increase efficiency and reporting Research done in support of and installation of the Biometric system For employees time keeping in company Responsible for all Lan cabling and troubleshooting of any line issues Liaised with companies that installed all CCTV cameras and diagnosed all camera issues Liaised with all I.T.
  • And related suppliers and advised management in Software and hardware acquisitions.
  • Name of Company : Value logistics.

Applications Consultant, Technical support

08.2011 - 02.2015
  • Maintenance and Support of all applications, Install, maintain and Modify business applications programs.
  • Identify and analyze User requirements and recommend appropriate applications or Modifications.
  • Investigate user problems and needs, identify problem And possible solutions, Manage and resolve problem logs timeously.
  • Document system process using standard documentation Identify and implement improved methods of rendering support Implementation of standalone distribution software off site, training These users and support, Compiling Excel reports on adhoc basis Investigate, recommend and install new applications, Works as a team Team member with other technical staff i.e.
  • Networking to ensure Connectivity of applications, Analyze and spec the changes if new Development is required.
  • Analyze user project proposal to include Identifying where potential problems are and recommend optimal Approaches for project path.
  • Handle minor projects and projects task Assign, Testing off change request on all development and testing Basic Knowledge of Microsoft SQL Server, Provide standby overnight, Weekends, Provided remote support for Value offsite clients using Team Viewer and Dame ware.
  • Excellent time management and communication skills Timeously resolving of all incident on the service desk system Applications supported Freight ware (Logistics warehousing and distribution system) Isa store (Warehouse management system) Wage keep (Wages system used for all contract workers) Delivery manifest AS2 system (Vltrader connection system) All interfaces between client and Value Logistics Network using BizTalk and SQL server Challenges of the job, , Excellent telephone manner knowledge of Value Software packages, Courage to influence senior level decision makers Interpersonal skills to effectively communicate with Value clients Works as individual or within a team on custom software consulting to meet specific customer requirements.
  • Basic SQL Server skills NAME OF COMPANY Value logistics.

Repair Centre Technician

PERIOD
10.2006 - 08.2011
  • DUTIES Responsible for all first line support, troubleshooting hardware issues Replacing both hardware on both desktops and laptops Installing software, patches, updates on desktops and notebooks.
  • Troubleshooting basic network, software and printing problems.
  • Knowledge of domain enterprise /corporate environment.
  • Branch and in house visits as and when required Installing hardware and software on pc’s in the repair center Repairs of all computers on hardware and software issue Configuration and repairs of barcode scanners Support of Windows XP and Windows 7, Win 8 and Office 2010 /2013 Computer literacy in Microsoft Office packages Basic support for end user peripherals, Microsoft Office suite Networked printers and Wireless AP’s; Basic networking support & troubleshooting/ installation VoIP Phones Basic understanding of active directory, unlocking accounts Updating logged calls and making sure calls are timeously resolved.

Computer Desktop Technician

OF COMPANY
02.2006 - 07.2006
  • Software troubleshooting/Hardware troubleshooting Laptop and desktop computer hardware repairs Remote support for other branches, First line network support Software software for smartphone devices Printer and peripheral software i.e.
  • Scanners.

IDENTITY NUMBER
01.2002 - 05.1969
  • PERSONAL DETAILS: SURNAME : Smith FULLNAME : Shawn Smith.

Education

PASS OBTAINED : Grade 12 SUBJECTS COMPLETED : English, Afrikaans, Geography, Economics, Business Economics, Biology - undefined

East Rand Senior Secondary School

Skills

Cablingundefined

Certification

Comptia Security Plus

Timeline

Multi-media

Makro
2016.04 - Current

I.T. Technician

Trade Center
02.2016 - 03.2016

Applications Consultant, Technical support

08.2011 - 02.2015

Repair Centre Technician

PERIOD
10.2006 - 08.2011

Computer Desktop Technician

OF COMPANY
02.2006 - 07.2006

IDENTITY NUMBER
01.2002 - 05.1969

PASS OBTAINED : Grade 12 SUBJECTS COMPLETED : English, Afrikaans, Geography, Economics, Business Economics, Biology - undefined

East Rand Senior Secondary School
Shawn SmithI.T.Professional