Shawn Bergh

SOFTWARE & DEVELOPMENT

• Developed robust in-house applications designed & maintained custom dashboards and reporting interfaces using C# .NET Windows Applications from Front End to Back End using various database connections like MSSQL, MySQL, JSON, XML and ACCESS using Visual Studio.
• Responsible for Updates, Improvements & Maintenance on .NET Core Website using Angular front End and MSSQL backend hosted internally using Visual Studio. https://fsp.cfwfans.co.za
• Developed & Maintained C# ASP.NET Internal Website and hosted it internally on IIS7.
• Regular enhancements to old VB6 application for Fan Selections.
• Developed & maintained many WordPress Websites from Design to Implementation and Hosting including shop interfaces & payment gateways.
• Created & maintained relational databases in MSSQL, MySQL, Access & XML to store various application data.
• Created many SQL Statements, Stored Procedures, and Views to maintain, update and fix SQL issues in Microsoft Dynamics GP from 2010 to the current version 2018 R2.
• Developed program changes in Microsoft Dynamics GP using Dexterity and VBA to enhance certain features not available in standard edition as well as managing all security and user permissions.
• Microsoft Dynamics GP Maintenance and check links after hours to ensure SQL database integrity, Sales & Inventory Recons, and User support.
• Prepared detailed Reports from MSSQL, MySQL, PowerBI, Crystal reports and Excel to show in-depth analysis of data using visualization media and tools to illustrate complex analyses.
• Created and Tested Power Apps and Flows using the Microsoft Power platform.
• Designed intuitive graphical user interfaces (GUI) to improve user experience and efficiency to gain as much value as possible from each application.
• Debugged problems caused by hardware, operating systems software, application programs and network failures.
• Documentation of code written to allow other team members to understand the application flow and functionality.
• Collaborated with Management & Users to determine application requirement specifications.

NETWORK & HARDWARE

• IT Manager for 15 years overseeing our company IT department with 150 users, operations and coordinating IT activities to deliver smooth flow of daily business needs.
• Manage company severs on Hyper-V after migrating from VMware before.
• Setup and Configuration of Cisco & Unify switches and management the company Network infrastructure and connectivity to ensure minimal downtime or network interruptions including new cabling & terminations.
• Manage Exchange Users, Licensing and Software deployment via Microsoft 365 admin Centre.
• Manage Active Directory Users & Group permissions per User and network shares to ensure users only have access to allowed resources.
• Manage the company 3CX phone system by ensuring quality calls, proper extension setup, auto attendant, recordings, upgrades & licensing.
• Responsible for IT Budgets and procurement of Hardware, Software and Licensing as needed to fall into allocated funds excluding breakdown costs.
• Setup and Manage Company Backups using various technologies like VEEAM, NAS Devices, Folder Syncing, OneDrive & Dropbox.
• Identified computer hardware and network system issues, performing troubleshooting techniques for remediation, preventative maintenance as well as software & hardware upgrades.
• Manage the Unifi Wi-Fi Network including Guest Accounts, Vouchers, Switches, upgrades, and installations.
• Deployment and Management of ESET Anti-virus software & licensing for all users.
• Implemented scripts deployed by Group Policy to enhance or limit user experience to match company policies.
• Debugged network Issues caused by load shedding, outdated hardware, faulty cabling, termination issues, configuration issues etc.
• Installation, Support and Maintenance of Printer fleet.
• Sage VIP Premier Installation, Upgrades and Support for past 10 years.
• Responsible for Server Maintenance, Backups to NAS Drives as well as Offsite backups.
• Proficient Power user in Office 97, 2000, 2003, 2007, 2010, 2013, 2016, Office 365 & Deployment
  User Support onsite & remotely and assistance with technical solutions to non-technical staff and training where required.
• Stay abreast of advancing technologies and suggest new technologies and tools for enhancing product value and increasing productivity.
• Windows 95, 98, 2000, XP Pro, Vista, Win 7, Win 8, Win 10, Win 11 - Install, Support, Upgrades & Licensing.
• DL900 Alarm Systems management of user access codes.
• Support and Installation of Provision, Hikvision, Axis and other Camera Systems
• Support & Installation of SolidWorks, SigmaNest & Mastercam CAD Software
• Support on ByStronic Laser Software

• Running my own ongoing business part time for the past 12 years supplying customers with Hardware, Software and Technical support.
• Designed and Coded my Own Accounting Software in C# Windows Forms using a MySQL database to store and manage all my Sales & Expenses as well as managing my Online Shop Items for https://www.berghieonline.co.za and updating each item from supplier stock sheets in JSON, XML, CSV & Excel.
• Development of small Windows Applications for clients using C# Windows Forms to manage their Client policies.
• Developed and implemented WordPress sites, themes and plugins for my Clients who I provide hosting for.
• Installed and Supplied Fiber & LTE to my clients with Setup and Remote support when needed.
• Managed day-to-day business operations and Sales and Arrange deliveries to Customers.
• Enhanced operational efficiency and productivity by managing budgets, accounts, purchases and costs.
• Prepared bank deposits and handled business sales, returns, and transaction reports.
• Prepared and Submitted all SARS, UIF & CIPC documents online to keep VAT and UIF Related matter up to date.
• Developed and implemented marketing strategies to generate new customers and increase sales and profit margins for home & office users.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Established, repaired and optimized networks by installing wiring, wireless, structured cabling and other IT related devices.
• Set up PCs, projectors, and microphones for use in video conferencing rooms.
• Corrected connectivity faults to restore user access to local networks & cloud-based storage.
• Trained and motivated employees to perform daily business functions.

• Manufacturing of Potato chips, Naks and puffs on 12 hours day and night shifts.
• Pushing Daily Production Deadlines, Quality Checking, Maintenance on Machinery
• Loading of Trucks / Deliveries
• Creating Invoices and Capturing of Clients on Pastel 6
• General IT support

• Pushing Daily Production Deadlines, Quality Checking, Maintenance on Machinery
• Loading of Trucks / Deliveries
• Creating Invoices and Capturing of Clients on Pastel 6
• General IT support