Event Planning
Shavon Everett
Admin And Office Supervisor
Johannesburg,GP
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions. Reliable, hard working experienced Lady with experience in administrative roles and managing office operations. Effectively supports business leaders and teams with strong organizational and communication skills. Demonstrates consistently positive attitude and commitment to customer satisfaction to produce high-quality work.
Overview
25
25
years of professional experience
2
2
Languages
Work History
Service Level Agreement Assistant & Service Admin
Rugged SA
06.2023 - 03.2024
- Improved accuracy of Service records with diligent tracking of Customer service devices, Warranty devices and procedures, and invoice processing.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
- Demonstrated adaptability by quickly mastering new software applications as needed for various tasks & projects.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
- Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
- Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Updated database of contacts and resources for company-wide distribution.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Completed daily logs for management review.
- Increased customer service success rates by quickly resolving issues.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Increased efficiency by implementing new processes and providing administrative support to management.
- Bolstered team morale through active listening skills that allowed colleagues to feel heard while sharing concerns or suggestions.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Optimized resource usage by managing inventory levels, ordering supplies, and maintaining equipment functionality.
Warehouse Admin Assist & Fleet Administrator
Elmec Air Conditioning
10.2022 - 05.2023
- Leveraged technology to enhance communication between team members creating a more collaborative work environment that fostered greater productivity and job satisfaction.
- Contributed to financial planning by providing detailed forecasts related to future fleet service requirements including anticipated repair rates, Managed vehicle service Intervals, and associated capex expenditures.
- Optimized routes using advanced GPS technology to improve overall delivery times without sacrificing driver safety or vehicle wear and tear.
- Managed daily operations and supplied technicians with required installation equipment, ensuring efficient workmanship and timely completion of assigned tasks.
- Conducted regular audits of maintenance records to ensure proper documentation and adherence to established procedures by all team members.
- Developed strong relationships with vendors to secure competitive pricing on parts and services, ultimately reducing operational costs.
- Reduced vehicle downtime through the careful scheduling of routine repairs and maintenance tasks.
- Ensured compliance with all regulations by maintaining accurate records of vehicle inspections, registrations, and insurance policies.
- Maintained optimal inventory levels of spare parts, leading to quicker turnaround times on repairs and minimizing vehicle downtime.
- Partnered with transportation manager to provide oversight to route planning.
- Worked with drivers, customers and company personnel to resolve service issues, routing and planning and mechanical problems.
- Coordinated safety meetings to educate team members on best practices to mitigate hazard opportunities.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Maintained accurate driver information for delivery scheduling.
- Reduced expenditures by overseeing equipment acquisition to attain best value and price negotiation.
- Provided all drivers with pertinent safety materials regarding rules and regulations.
- Documented equipment transfers and sales details for accurate record keeping.
- Suggested actionable improvements to increase efficiency and reduce expenses.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Warehouse Administrator
Imax Wireless
08.2022 - 10.2022
- Developed strong relationships with suppliers, negotiating competitive pricing for materials and services.
- Facilitated communication between warehouse & installation teams, ensuring seamless handovers of equipment, responsibilities and duties each day.
- Contributed to company-wide sustainability initiatives by promoting recycling and waste reduction efforts within the warehouse environment.
- Reduced order processing time by coordinating with cross-functional teams and optimizing workflow procedures.
- Oversaw annual physical inventory counts, reconciling discrepancies quickly to maintain up-to-date stock information for all products.
- Collaborated with other departments to address any logistical concerns or challenges promptly.
- Managed daily warehouse operations, ensuring adherence to safety regulations and maintaining a clean work environment.
- Supervised a team of warehouse associates, delegating tasks effectively to ensure smooth daily operations.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
Office Administrator Coordinator
Gauteng Toilet Hire
07.2019 - 09.2022
- Implemented a centralized filing system that improved document accessibility for all staff members, saving time spent searching for files.
- Managed schedules - route planning. Ensured day to day operations diligently.
- Oversaw the successful completion of various projects by coordinating tasks among staff members and monitoring progress.
- Resolved customer inquiries promptly by addressing concerns professionally, maintaining a high level of client satisfaction throughout interactions with the company.
- Streamlined internal communications with efficient email correspondence practices, leading to faster response times from colleagues.
- Reduced costs by identifying areas for potential budget savings and implementing cost-effective solutions within the business.
- Improved office efficiency by streamlining administrative processes and implementing new organizational systems.
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Interacted with customers by phone, email, or in-person to provide information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Assisted in preparation and processing - for month end.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Edited documents to improve accuracy of language, flow, and readability.
- Reconciled account files and produced monthly reports.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated cross-functional teams to achieve project deadlines, ensuring timely completion of tasks.
- Enhanced customer satisfaction by addressing concerns promptly and implementing effective solutions.
- Reduced operation costs by effectively managing staff and optimizing workflow processes.
- Oversaw inventory management to maintain adequate stock levels, minimize waste, and reduce expenses.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Managed internal operational standards and productivity targets.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Improved supplier relations by communicating professionally with vendors about order discrepancies and required adjustments.
- Assisted in inventory control efforts by participating in routine cycle counts, ensuring accurate stock levels at all times.
- Streamlined the receiving process for improved efficiency and time management in the workplace.
- Ensured timely delivery of materials to appropriate departments, contributing to smooth operations throughout the company.
- Boosted customer satisfaction by diligently inspecting all received merchandise for damages or defects before distribution.
- Supported procurement efforts with timely reporting of received goods, allowing for better planning and forecasting based on available stock levels.
- Complied with safety regulations during all receiving tasks, reducing workplace accidents and injuries effectively.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
Parts Sales & Workshop Administrator
Albany Nissan
01.1999 - 12.1999
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Reduced order processing time through streamlining the parts ordering process.
- Assisted customers in locating the correct parts for their needs, providing exceptional service and boosting satisfaction rates.
- Managed warranty claims efficiently, providing prompt resolution for customers experiencing issues with purchased parts.
- Implemented a barcode scanning system to improve accuracy in parts identification and inventory counts.
- Maintained accurate records of all parts transactions, ensuring timely and accurate invoicing.
- Ordered parts for customers, repair shops, and service departments.
- Enhanced customer satisfaction by efficiently processing warranty claims and providing timely resolutions.
- Coordinated shipping arrangements for replacement parts or products covered under warranty programs.
- Streamlined warranty claim procedures for increased efficiency and reduced turnaround times.
- Maintained accurate records of all warranty claims, ensuring proper documentation and organization.
Education
High School Diploma -
Commercial High School
Uitenhage, South Africa 04.2001 -
Skills
Meeting Coordination
File Management
Data Entry
Office Equipment Troubleshooting
Administrative Support
Office Administration
Mail distribution
Event Planning
Administrative duties
File and Record Keeping
Microsoft Office Suite
Fast Learner
Product and service knowledge
Interests
Outdoors
Reading
Timeline
Service Level Agreement Assistant & Service Admin
Rugged SA
06.2023 - 03.2024
Warehouse Admin Assist & Fleet Administrator
Elmec Air Conditioning
10.2022 - 05.2023
Warehouse Administrator
Imax Wireless
08.2022 - 10.2022
Office Administrator Coordinator
Gauteng Toilet Hire
07.2019 - 09.2022
High School Diploma -
Commercial High School
04.2001 -
Parts Sales & Workshop Administrator
Albany Nissan
01.1999 - 12.1999