Shaveer Balgobind
Customer Services Co Ordinator
Pietermaritzburg
Summary
Efficient Customer Service Coordinator focused on resolving customer concerns quickly to maximize satisfaction. Well-versed in operational standards and best practices in aluminum industry. Hardworking, disciplined and reliable acting Team Leader with demonstrated record of success. Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement. Organized simultaneous office functions and direct administrative personnel to meet needs of invoicing and OTD professionals. Performance-oriented and driven with in-depth understanding of budgets, payroll and office organization needs. Skillfully coordinate resources and administrative support to keep operations smooth and boost team productivity. Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Successful leader with 10 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Customer Services Co Ordinator
Hulamin
09.2020 - Current
- Implemented employee recognition programs that boosted morale and increased retention rates within the team.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Generated reports detailing findings and recommendations.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Educated staff on organizational mission and goals to help employees achieve success.
- Strengthened communication skills through regular interactions with others.
- Cultivated interpersonal skills by building positive relationships with others.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Followed through with client requests to resolve problems.
- Worked with corrective action teams to assess historical solutions and make proactive procedural adjustments.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Coordinated logistics for customer orders.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Mentored junior team members, fostering a positive work environment and boosting overall team performance.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with cross-functional teams to identify areas of improvement and implement effective solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Streamlined communication channels for increased efficiency and better customer service experience.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Resolved concerns with products or services to help with retention and drive sales.
- Generated customer satisfaction surveys to analyze results into action plans.
- Conferred with sales team members to evaluate processes and improve integration of after-sales assistance.
- Contributed to the development and implementation of a customer feedback survey, analyzing results to identify areas for potential improvement.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Controlled resources and utilized assets to achieve qualitative and quantitative targets.
- Developed and offered unique discount options to drive interest in new product lines.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Maintained accurate records of customer interactions, tracking trends and identifying opportunities for improvement.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Kept high average of performance evaluations.
- Provided backup support for sales teams during peak periods or staff shortages, maintaining seamless continuity of service levels for clients.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Took ownership of customer issues and followed problems through to resolution.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Created and enhanced call sequencing flows and scripts to enhance team performance.
- Maintained and managed customer files and databases.
- Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.
Safety Coordinator
Hulamin
09.2019 - 09.2020
- Developed and implemented safety policies and procedures to promote workplace safety.
- Provided guidance and resources to employees to maintain safety procedures and enhance protection.
- Devised and monitored safety performance metrics to assess and improve safety performance.
- Provided new-employee health and safety orientations and developed materials for presentations.
- Assessed value of safety programs to apply modifications and improvements and achieve targeted goals.
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Recognized, documented, and advised on removal of hazards.
- Coordinated emergency response plans and drills to increase preparedness and address issues promptly.
- Conducted safety audits and investigated plant quality issues.
- Streamlined first aid & medical services within the facility by strategically placing first aid kits and medical supplies at designated locations.
- Identified accident causes and optimal prevention strategies by conducting thorough investigations and analyses.
- Reduced accident rates through the development and implementation of effective safety training programs.
- Created an open line of communication between employees and management regarding safety concerns, fostering a collaborative approach to problemsolving.
- Reviewed and analyzed safety data and statistics to identify trends and areas requiring improvement.
- Inspected facilities for adherence to fire, hazard, and safety guidelines.
Team Leader, Logistics
Hulamin
09.2017 - 09.2018
- Improved inventory accuracy by developing and implementing enhanced control systems.
- Built and established relationships with staff and vendors.
- Organized and led team meetings to discuss progress, reinforce company values, and address any concerns or areas needing improvement.
- Oversaw inventory control procedures, reducing instances of stock discrepancies or shortages within the warehouse facility.
- Analyzed data trends to forecast demand accurately, allowing for adjustments in resource allocation as needed.
- Strategized best methods and tactics for efficient storage and handling of materials.
- Conducted regular performance evaluations for staff members, identifying strengths and areas needing improvement while setting achievable objectives for career advancement opportunities genuinely .
Team Leader
Hulamin
03.2016 - 09.2017
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Implemented employee recognition programs that boosted morale and increased retention rates within the team.
- Facilitated effective decision-making processes within the group through open dialogue, active listening, and consensus-building techniques.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Held weekly team meetings to inform team members on company news and updates.
- Frequently inspected production area to verify proper equipment operation.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
- Conducted regular reviews of operations and identified areas for improvement.
- Educated staff on organizational mission and goals to help employees achieve success.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Observed packing operations to verify conformance to specifications.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Education
No Degree - Safety Principles
Nosa
Pietermaritzburg, South Africa 04.2001 -
Bachelor of Supply Chain - Bcom Supply Chain Management
Regent Business School
Durban 04.2001 -
No Degree - N2 Electronics And Electrical Trade Theory
FET
Pietermaritzburg, South Africa 04.2001 -
Skills
Research and due diligence
undefinedTimeline
Customer Services Co Ordinator
Hulamin
09.2020 - Current
Safety Coordinator
Hulamin
09.2019 - 09.2020
Team Leader, Logistics
Hulamin
09.2017 - 09.2018
Team Leader
Hulamin
03.2016 - 09.2017
No Degree - Safety Principles
Nosa
04.2001 -
Bachelor of Supply Chain - Bcom Supply Chain Management
Regent Business School
04.2001 -
No Degree - N2 Electronics And Electrical Trade Theory
FET
04.2001 -
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