Shaun Thando Zulu
Soweto,GP
Summary
Driven and empathetic Collections Advisor with a proven track record at First National Bank, exceeding monthly targets through exceptional debt negotiation and recovery skills. Collaborated effectively as a Teacher's Assistant, demonstrating patience and a goal-oriented approach. Specializes in creating effective payment arrangements and maintaining high stress tolerance, ensuring compliance and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Collections Advisor
First National Bank
02.2024 - Current
- Enhanced customer satisfaction by providing empathetic assistance in resolving financial issues.
- Maintained accurate records of all collection activities, ensuring compliance with company policies and legal regulations.
- Worked with customer to create debt repayment plan based on current financial condition.
- Exceeded monthly collection targets by utilizing persuasive negotiation skills and an unwavering commitment to achieving results.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
Teachers Assistant
Gauteng Department Of Education
11.2021 - 08.2022
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Worked with lead teacher to monitor class schedule and take attendance.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Assisted lead teachers with lesson plan creation and materials development .
- Collected casual funds from learners
Education
High School Diploma -
Mokgome High School
Meadowlands 04.2001 -
Skills
Debt recovery
Goal oriented
Payment arrangements
Debt negotiation
Call center experience
Patience and persistence
Stress tolerance
reading self-development books
I enjoy reading self development books, to constantly better my self as an individual.
Timeline
Collections Advisor
First National Bank
02.2024 - Current
Teachers Assistant
Gauteng Department Of Education
11.2021 - 08.2022
High School Diploma -
Mokgome High School
04.2001 -
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