SHAUNEZE WILLIAMS

• Directed a team of 16 members, ensuring alignment with company goals and values.
• Developed and distributed daily and monthly reports on team performance and turnaround times.
• Resolved high-level escalations and discrepancies, improving stakeholder satisfaction.
• Spearheaded initiatives to enhance team morale and productivity through mentorship and support.
• Consistently met and exceeded performance targets by fostering a culture of accountability and innovation.

Key Achievements:

• Improved turnaround times for debt review queries by 5 days
• Successfully led the team to achieve a target of 32 cases by 2024, moving to 34 cases early 2025.
• Streamlined reporting processes.

• Discrepancy Resolution: Identified and promptly addressed discrepancies within the team and department
• Leadership Support: Served as second in charge during the manager's absence
• Escalation Management: Resolved internal and external escalations effectively
• Standards Consolidation: Consolidated four operational standards annually
• Reporting: Prepared and monitored journals for monthly reporting
• Vision Alignment: Ensured the team adhered to the department's vision and goals
• Target Achievement: Applied coordination and planning skills to meet set targets
• Collaboration: Demonstrated respect, friendliness, and willingness to assist colleagues and teams as needed
• Quality Improvement: Enhanced quality through consistent hard work and dedication
• Operational Efficiency: Applied problem-solving strategies to improve operations and establish achievable standards
• Work Ethic: Maintained a high standard of work ethic
• Employee Engagement: Participated in the Business Employment Equity and Self-Development Forum
• Cross-Team Facilitation: Facilitated a Cross-Collaboration team to enhance interdepartmental cooperation