SHAUN WESTRAAD
MANAGER / CONSTRUCTION SITE MANAGER
Oudtshoorn
Summary
With a proven track record at DIY Depot Hardware Store, Timbercity Hardware Store, PSP Timbers, I excel in team management and strategic planning, enhancing operational efficiency. My expertise in problem-solving and adaptability fosters innovation and drives significant cost savings, positioning me as a dynamic leader focused on achieving and surpassing business goals.
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals. Knowledgeable Manager or Sales or Supervisor with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
Work History
MANAGER OF BUSINESS AND CONSTRUCTION SITE MANAGER
DIY DEPOT HARDWARE STORE
STILBAAI, WESTERN CAPE
01.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Tracked project costs and other financial metrics to maximize profitability.
- Established and maintained relationships with vendors to source affordable and high quality materials and equipment for construction projects.
- Led weekly production and operations contractor meetings, facilitating stronger communication, and helping to resolve critical issues.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Coordinated with site personnel, clients and local government officials to achieve on-time project delivery.
- Prepared detailed project estimates and reports for management review.
- Identified and resolved construction issues promptly to prevent delays.
- Verified completed projects met approved time, quality, and cost estimates.
- Monitored subcontractor operations and applied effective time, resource, and money management strategies to delivery under-budget project completion.
- Negotiated contracts with suppliers and subcontractors to confirm fair pricing and quality service.
- Surveyed sites to determine material needs and accurately manage inventories and budgets.
- Communicated daily with vendors to keep project fully operational.
- Maintained professional, organized, and safe environment for employees and patrons.
- Supervised team of [30] construction workers to maintain productivity and quality of work.
- Order and deliver and invoicing contractors of building materials on 5 building contracting sites in Still Bay, in my previous company I worked for, was sold, that the reason I started a new work. I handled all the invoicing, management, and controlling and ordering and delivering of supplies to governments sites, as well as private construction sites.
Manager of Business Development and Sales
TIMBERCITY BUILDING MATERIALS
OUDTSHOORN, SOUTH AFRICA
05.2014 - 06.2024
- Collaborated with sales, marketing and other internal teams to meet shared goals.
- Increased sales revenue by implementing strategic business development plans and fostering strong client relationships.
- Established long-term relationships with key industry players which helped in gaining valuable insights into emerging trends.
- Organized product demonstrations at trade shows/events which positively impacted brand awareness among potential customers.
- Managed and motivated employees to be productive and engaged in work.
Production Manager /Import and Export Coordinator
PSP TIMBERS
Oudtshoorn
06.2008 - 09.2013
- Prepared and submitted reports on import and export activity to management.
- Streamlined import and export processes by implementing effective documentation procedures.
- Devised and administered cost control initiatives saving
- Supervisor of approximately 50 workers under my supervision
- Resolved issues quickly to maintain productivity goals.
- Managed internal operational standards and productivity targets.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Coordinated with sales and marketing departments to align production schedules with demand forecasts, maximizing both efficiency and customer satisfaction.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
Education
High School Diploma -
LANGENHOVEN GIMNASIUM
OUDTSHOORN 01.2000 - 12.2004
Skills
Team Management
Operations management
Decision-making
Customer service
Project management
Staff management
Expense tracking
Project planning
Staff training and development
Goal setting
Negotiation
Business planning
Sales management
Task delegation
Product management
Sales techniques
Schedule preparation
Salesforce management
Clear communication
Problem-solving abilities
Teamwork and collaboration
Positive attitude
Self motivation
Computer skills
Adaptability and flexibility
Excellent communication
Problem-solving aptitude
Effective communication
Work Planning and Prioritization
Time management abilities
Organizational skills
Managing operations and efficiency
Problem resolution
Attention to detail
Active listening
Task prioritization
Adaptability
Continuous improvement
Customer relationship management
Analytical thinking
Training and development
Interpersonal skills
Team collaboration
Multitasking Abilities
Problem-solving
Skype
Team building
Analytical skills
Team development
Multitasking
Disciplinary techniques
Cross-functional team management
Networking strategies
Accomplishments
- Supervised team of 50 staff members.
- Achieved building of 2 Successful Retirement Villages and government contracts through effectively helping with delivering service, building materials, Problem solving , working with Building Contractors, Architects, clients on site, orders of mass building materials and delivering on time
- Achieved many buildings and construction sites by completing efficient managing building sites with accuracy and efficiency.
Timeline
MANAGER OF BUSINESS AND CONSTRUCTION SITE MANAGER
DIY DEPOT HARDWARE STORE
01.2022 - Current
Manager of Business Development and Sales
TIMBERCITY BUILDING MATERIALS
05.2014 - 06.2024
Production Manager /Import and Export Coordinator
PSP TIMBERS
06.2008 - 09.2013
High School Diploma -
LANGENHOVEN GIMNASIUM
01.2000 - 12.2004