Work Preference
Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic
Open To Work

Shaun Tebatso Ramashitja

6 Parklands Main Road Cape Town

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Field Service EngineerNetworking TechnicianJunior Security AnalystIT Support Engineer

Work Type

Full TimePart Time

Location Preference

On-SiteRemote
Location: 6 Parklands Main Road Cape Town, ZA
Open to relocation: Yes

Salary Range

R46000/yr - R200000/yr

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsWork from home optionPaid sick leaveTeam Building / Company Retreats

Summary

Dynamic Field Service Engineer with extensive experience, excelling in incident management and problem-solving. Proven track record in enhancing network reliability and delivering exceptional technical support. Adept in cloud computing and IT asset management, fostering collaboration to achieve operational excellence and client satisfaction.

Overview

9
9
years of professional experience
5
5
Certifications

Work History

Field Service Engineer

Old Mutual Insure
City of Cape Town
12.2024 - Current
  • Diagnosed and repaired insurance equipment on-site for various clients.
  • Provided technical support for software and hardware systems used in claims processing.
  • Collaborated with clients to understand their service needs and specifications.
  • Performed troubleshooting, repair and maintenance of computer systems and equipment in customer locations.
  • Provided technical support for hardware and software issues across the organization.
  • Delivered local and remote Tier 2 IT support for hardware and software to company personnel.
  • Assisted customers with password resets, account unlocks, and security settings adjustments.
  • Provided technical support via phone, email, and in-person interactions.
  • Installed and configured computer systems and peripherals for new employees.

Field Services Engineer

Nkgwete I.T Solutions
City of Cape Town
01.2023 - 11.2024
  • Resolved on-site and remote incidents to maintain operational continuity at Eskom Koeberg Nuclear Power Station.
  • Loaded, configured, and customized software and hardware for peak performance.
  • Diagnosed software and hardware faults in PCs, printers, and peripherals efficiently.
  • Replaced faulty LAN and fiber switches and cables to improve network reliability.
  • Executed fault diagnosis and troubleshooting on Ethernet networks.
  • Provided comprehensive administrative support across Microsoft Windows platforms.
  • Rolled out hardware and software upgrades to elevate system capabilities.
  • Administered back-office systems by managing user accounts and access.

IT Technician

PMD MS Telecommunication
Centurion Pretoria
01.2021 - 01.2023
  • Conducted thorough site surveys for installation of switches, CAT6, fiber, and servers.
  • Installed access points in network to guarantee dependable connections for users.
  • Executed cabling procedures between servers and switches to improve data flow.
  • Configured routers and access points with updated firmware and software as required.
  • Redirected access points to Net Experience Cloud and HFCL Cloud Portal for enhanced performance.
  • Diagnosed faults in LAN and WAN systems, applying effective resolutions swiftly.
  • Installed THALES Luna HSM on Cyberlink systems, ensuring proper configuration of security settings.
  • Managed installation of certificates for access points while addressing network configuration challenges.

IT Technician

Toshiba Africa
Sandton, Johannesburg
01.2020 - 12.2020
  • Installed and configured network devices for optimal connectivity.
  • Troubleshot hardware and software issues for end-users effectively.
  • Conducted routine maintenance on telecommunications equipment regularly.
  • Set up user profiles on local machines according to established standards.
  • Assisted in the implementation of new IT systems and upgrades smoothly.
  • Documented procedures and technical specifications for future reference.
  • Collaborated with team members to resolve complex technical challenges promptly.
  • Troubleshot system issues related to network connectivity, software installation and configuration, printing.
  • Installed and configured hardware, software, systems, networks, printers, and scanners.
  • Provided technical support to users via telephone or remote access.

Helpdesk Support

Tshehla Stationery and Computer Supply
01.2017 - 12.2019
  • Help desk technician.
  • Maintaining PCs.
  • Set up and customize software, hardware, and install the PC's printer and peripherals.
  • Fault diagnosis and problem-solving on LAN (Ethernet).
  • Answering phones and taking messages.
  • Data capturing.
  • Scanning and fixing documents.
  • General document filling.
  • Doing extra work outside of these IT projects.

Education

National Certificates IT - Technical Support

CTU Training Solutions
Polokwane, Limpopo
01.2018

Skills

  • Network technician and wireless support
  • Cloud computing and Office 365
  • Incident management
  • Problem solving
  • Information security
  • IT asset management
  • System administration
  • Ticketing systems
  • Teamwork and collaboration

Certification

• CompTIA A+
• CompTIA N+
• CompTIA PenTest+
• Microsoft Windows Configuring Devices
• Microsoft Certified: Azure Fundamentals
• Microsoft Certified: Security, Compliance, and Identity
• Microsoft Certified: Security Operations Analyst Associate

  • Google Cybersecurity Certificates.
  • Google IT Support Certificates.

References

  • Darryl Marnitz, Nkgwete IT Solution, Field Service Engineer Manager, Darryl.marnitz@nkgwete.co.za, 083 625 6346
  • Doctor Mahlangu, PMD MS Telecommunications, Supervisor
  • Chika Yamada, Toshiba Afrika, Supervisor, chikay@toshibaafrika.co.za, 078 855 2890

Timeline

Field Service Engineer

Old Mutual Insure
12.2024 - Current

Field Services Engineer

Nkgwete I.T Solutions
01.2023 - 11.2024

IT Technician

PMD MS Telecommunication
01.2021 - 01.2023

IT Technician

Toshiba Africa
01.2020 - 12.2020

Helpdesk Support

Tshehla Stationery and Computer Supply
01.2017 - 12.2019

National Certificates IT - Technical Support

CTU Training Solutions

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Shaun Tebatso Ramashitja