Shaun Tame
Road Traffic And Municipal Policing Management
Johannesburg
Summary
With a proven track record at Absa Bank, I excel in customer support and data analytics, enhancing client satisfaction and reducing call handling times. Skilled in Microsoft Office, I adeptly manage inbound calls and complex issues, adhering to strict risk policies. My proactive approach to self-development and problem resolution underlines my commitment to excellence.
Overview
4
4
years of professional experience
Work History
Office Customer Service (AVAF)
Absa Bank
10.2023 - Current
- Providing customer service and support
- Managing all queries through to resolution ensuring that first call resolution is adhered to all times.
- Resolve all complaints within agreed service level timeframes.
- Strictly adhere to all risk and governance policies and procedures.
- Self-Development: Owning and being proactive about own training and development.
Call Center Representative
Absa Bank
06.2021 - 10.2023
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
Road Traffic And Municipal Policing Management - Law
Tshwane University of Technology
Pretoria, South Africa 04.2001 -
Skills
Customer support
Timeline
Office Customer Service (AVAF)
Absa Bank
10.2023 - Current
Call Center Representative
Absa Bank
06.2021 - 10.2023
Road Traffic And Municipal Policing Management - Law
Tshwane University of Technology
04.2001 -
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