Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Timeline
Generic
SHAUN RAMDAYAL

SHAUN RAMDAYAL

IT End User Support Specialist
Durban

Summary

Multidisciplinary IT & Operations Professional | 17+ Years of Experience in Technical Support, HR, and Hospitality Management

Dynamic and results-driven professional with over 17 years of diverse experience spanning IT End User Support, Systems Administration, HR Administration, Supply Chain Management, and Pharmacy Operations Coordination.

Proven ability to deliver high-level technical support, streamline operational processes, and ensure business continuity across both public and private sector environments.

Recognized for providing efficient and user-focused IT support as a Support Specialist, and Technician, with hands-on expertise in troubleshooting, hardware/software support, and systems maintenance. Experienced in liaising with senior leadership, including line managers and city executives (e.g., City Manager of eThekwini), Deputy City Managers and Line Management, to align operational strategies with business goals.

Strong background in Human Resource and Administration, Appointment Circular compilation and scheduling and interdepartmental coordination. Successfully served as a Project Officer for Business Continuity Management, ensuring resilience and risk mitigation across critical operations. Known for adaptability, cross-functional collaboration, and a consistent track record of driving service excellence and operational efficiency. Skilled in identifying opportunities for technological enhancements and implementing effective solutions and servers, Cisco Systems, and Surveillance, Biometrics Installation and system setup. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

21
21
years of professional experience
28
28
Certifications

Work History

Pharmacy Operations Coordinator

Medic Pearl Pharmacy
05.2023 - Current
  • Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
  • Coordinated logistics activities including transportation arrangements, warehousing solutions, customs clearance documentation.
  • Follow up on missing or delayed prescription items with South African healthcare providers (e.g., GPs, clinics).
  • Request suitable alternatives for medications that are out of stock or discontinued.
  • Monitor daily prescription queues to ensure timely processing and fulfillment.
  • Support electronic prescription-related tasks, including transfers and nomination issues.
  • Accurately log and track communication with doctors, patients, and internal teams.
  • Call or message patients if there are delays, prescription checks, or stock problems.
  • Speak to patients in a clear, helpful, and friendly way.
  • Answer questions from patients by phone, email, WhatsApp, or other apps.
  • Help patients understand how to use the company’s service to manage their medicine.
  • Keep internal teams informed of prescription progress, stock levels, and urgent priorities.
  • Escalate complex or sensitive issues to pharmacists or senior team members.
  • Adhere to Company Policy rules and privacy laws (like POPIA)
  • Keep patient records and prescription details correct Manual and Electronic Filing System.
  • Contribute to the enhancement of systems, tools, and operational processes to improve efficiency and service delivery.

Property Practitioner

Campbell Property Group
04.2023 - Current
  • Developed strong working relationships with colleagues and external partners to facilitate effective collaboration on shared goals.
  • Streamlined the rental application process for faster approvals and reduced administrative workload.
  • Enhanced tenant satisfaction by addressing concerns promptly and providing exceptional customer service.
  • Worked closely with maintenance teams to prioritize and address repair requests, ensuring timely completion of tasks.
  • Conducted regular inspections of both interior and exterior of properties for damage.

Restaurateur - Owner

Self - Employed (Retro Bean Cafe)
04.2023 - 04.2025
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decision making.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Controlled costs to keep business operating within budget and increase profits.
  • Barista Training.

IT End User Computing Specialist- HR

Ethekwini Municipality
08.2015 - 03.2023
  • Policy Development and Review
  • HR Risk Management
  • Report writing
  • HR Administration
  • Presentation and facilitation skills
  • Networking and people management
  • A hands-on Computer tech fundi in all package in Microsoft, (Adobe, AutoCAD, Corel Quattro/ Pro, JD Edwards System, IVS, IT Client, Web interface
  • Respond promptly and professionally to end-user queries, providing appropriate assistance.
  • Educate end-users on system functionality, software applications, and IT tools.
  • Ensure clear and respectful communication during all user interactions, whether over the phone, email, or in person.
  • Human Resource Management
  • Training and Development
  • Recruitment and Selection
  • Performance Management
  • Profiling Job applications
  • Recruitment and selection process.
  • I then conducted an induction workshop explaining the eThekwini Municipality has to offer you as a new incumbent in the new role as per your designation
  • (which explains, benefits, Adhoc, medicals..etc.)
  • Compliance with legislations and principles of HR Management
  • Responsible for creative design for prominent [project]
  • Performed initial client assessment and analysis to begin research process
  • Supported Chief Operating Officers and Staff with daily operational functions
  • Created boardroom and courtroom multimedia presentations including video and text synced depositions for enhanced understanding
  • Assessing the adequacy of current systems and procedures to address workflow requirements and information needs and submitting continuous improvement suggestions to the immediate superior for consideration and approval prior to implementation
  • Consolidating and extracting activity related information in respect of specific investigations or queries, making available reasons for specific actions and accessing communication notifications in respect of the approval to support application
  • Implementation of Bio Metric fingerprint access control system roll out and configuration
  • Remote Desktop Software (RDP, TeamViewer, AnyDesk, etc.): For remote access to office computers or servers.
  • Liaising with Disaster Management and Electronic Services Department to set up meetings with regards to equipment specification, obtaining quotations to discuss with management in terms of costing and sending to Finance for approval
  • Facilitating the installation of Surveillance Monitoring System
  • Install and configure surveillance equipment (cameras, DVRs, NVRs, and storage devices) to ensure optimal coverage and functionality.
  • Creating a database for profile input of all existing and new staff within HR Unit
  • Interlinking the database to a web-based server through an IP address for extraction of system reports
  • Analyzing Software and hardware faults, replacing defective hardware and peripherals, drives and interface networks
  • Remote with all users in all aspects of the operations of the equipment and software packages
  • Providing on-site first line support
  • Liaising with IT/IS network management for the installation of network points and Computer Peripherals.
  • Pertaining to installation of Wi-Fi, VPN, Cisco System access and web-based access systems
  • Implemented cybersecurity measures to protect sensitive data, reducing instances of breaches or unauthorized access.
  • Servers (DNS, SMTP, WAN, LAN, VOIP, VPN)
  • Resolved complex technical issues with timely troubleshooting and root cause analysis, ensuring minimal downtime.
  • Utilizing Administration rights with regards to installation of software and troubleshooting occurrences Providing support to DTP users
  • Coordinating service unit specific projects
  • Activity related Reporting of all reports significant criteria
  • C-Track Vehicle tracking, CCTV Surveillance System and setup, control and monitor
  • Led projects and analyzed data to identify opportunities for improvement
  • Offered friendly and efficient service to customers, handled challenging situations with ease
  • Developed and maintained courteous and effective working relationships
  • Prepared variety of different written communications, reports and documents
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
  • Managed team of employees, overseeing hiring, training and professional growth of employees
  • Participated in team-building activities to enhance working relationships
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Contribute to the preparation of annual financial statements
  • Optimized network performance through regular maintenance and upgrades, ensuring reliable connectivity for all users.
  • Contribute to the preparation of monthly capital and operating comparatives
  • Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
  • Contribute to reconciliations of the prepared budget
  • Provide support with internal and external audit queries
  • Regular Chairing Meetings and Symposiums.

Principal Clerk Human Resources

Ethekwini Municipality
01.2009 - 08.2015
  • Applies procedures and guidelines to execute activities relating to administrative recruitment processes
  • Providing guidance on applications, attending to queries and updating and verifying system records
  • Extracting activity related reports in order to ensure instructions, reporting deadlines and outcomes are accomplished in accordance with laid down guidelines and applicable procedures
  • Assessing the adequacy of current systems and procedures to address workflow requirements and information needs and submitting continuous improvement suggestions to the immediate superior for consideration and approval prior to implementation
  • Verifying submissions received from the Human Resources Units for publication have the appropriate authorities and checking the budget provisions in relation to appointments
  • Checking information relating to designation, grades, post identification numbers are correct referring to various approved source document and database information
  • Communicating with the relevant Departments i.e., Payroll and Administration Branch to confirm details relating to positions for inclusion in the appointment circular
  • Preparing the Appointment Circular and cross-checking details and confirming the accuracy of the content
  • Updating databases, inserting relevant information into fields relating to appointments and/ or the status of advertised positions
  • Compiling statistical information pertaining to appointments with specific references to total number of positions filled against Employment Equity criteria (race, gender, etc.)

Senior Clerk Human Resources

Ethekwini Municipality
01.2006 - 01.2009
  • Assisting the Human Resource Manager in coordinating and preparing for disciplinary and grievance disputes at Arbitration
  • Assisting the Human Resource Manager in coordinating, gathering information, drafting/typing basic correspondence and general clerical duties relating to medical assessment/ medical boarding process
  • Liaising and communicating with Departmental Trade Union representatives
  • Assisted in Budget Preparation, short listing, work sample tests and interviews for various positions within the Human Resources Cluster, ensuring compliance with policies and procedures and providing advice when needed
  • Ensuring all relevant compliance is completed and records kept up to date accordingly within the S.O.P's and DIVCOS (Divisional Conditions of Service)
  • Uploading and communicating with the Communications officer for content upload of creative jobs, vacancies, social media platforms (E Carreers) for noticeboards, ads and marketing campaigns, and other communications to attract the best talent out there eg Head Hunting through LinkedIn and Facebook
  • Setup meetings, compilation of Meeting Minutes
  • Office Administration

Debtors Clerk Financial Sector HR

Ethekwini Municipality
01.2006 - 07.2006
  • Office Administration
  • Collection of Application Forms, Photocopying, stamped and filing of all original documentation
  • Setup of Meetings
  • Acknowledges and records new manual applications
  • Records different forms of payment on returned reports
  • Prepares completed reports, certificate and rejected applications for dispatch
  • Attends to all counter queries directed at the counter
  • Prepares documents and undertaking for filing
  • Facilitates appointments with relevant officials
  • Attend to information sharing, queries and complaints from customers in respect of various services provided by the municipality
  • Responsible for general administration duties including filing, maintaining literature and information
  • Complete a transactional management register daily
  • Undertake related duties

Human Resources Clerk Financial Sector

Ethekwini Municipality
06.2005 - 01.2006
  • Office Administration
  • Collection of Application Forms, Photocopying, stamped and filing of all original documentation
  • Setup of Meetings
  • Acknowledges and records new manual applications
  • Records different forms of payment on returned reports
  • Prepares completed reports, certificate and rejected applications for dispatch
  • Attends to all counter queries directed at the counter
  • Prepares documents and undertaking for filing
  • Facilitates appointments with relevant officials
  • Attend to information sharing, queries and complaints from customers in respect of various services provided by the municipality
  • Responsible for general administration duties including filing, maintaining literature and information
  • Complete a transactional management register daily
  • Undertake related duties

Human Resources Coordinator /Microbiology Laboratory Assistant

Ethekwini Municipality
01.2005 - 06.2005
  • Established solid relationships between departments by providing well-rounded support across various teams.
  • Completed employee employment verifications and unemployment paperwork prior to hire or termination.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Assisted in development of compensation strategies to attract and retain top talent.
  • Facilitated exit interviews, gathering valuable feedback for organizational improvement.
  • Collaborated with research team for successful completion of various microbiology projects, resulting in valuable insights and discoveries.
  • Optimized data collection processes through the use of advanced laboratory equipment and software tools.
  • Collect Water Samples (Simple Sampling) with focus on accuracy and adherence to aseptic techniques.
  • Analyzed and interpreted data, accurately identifying and reporting laboratory results.
  • Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
  • Used correct formulas and procedures to prepare solutions and reagents for testing needs.
  • Removed samples of materials following good practices to achieve accurate test results.
  • Consulted with outside professionals and specialists about tests and testing results.
  • Followed Good Laboratory Practices (GLP) consistently across daily activities and special products.
  • Increased lab productivity by maintaining well-organized inventories of chemicals, reagents, and supplies.
  • Lonitored adherence to biohazard handling guidelines among staff members to reduce potential exposure risks related to infectious agents or hazardous materials.

Education

Matriculated -

PR P Secondary School

ITIL Foundation 4 Registered Trademark of Axelos - IT Service Management And Framework

Altron Bytes People Solutions
01-2022

CompTIA Cloud+ Training (CAQC Approved) - Microsoft Azure And Google Cloud

Altron Bytes People Solutions
01-2022

Microsoft Certificate: Database Administration. - Database Management

Think 360
01-2020

TEFL QUALIFICATION - TEACHING ENGLISH AS A FOREIGN LANGUAGE

Durban Language Centre
01-2018

CompTIA A+ - Computer And Information Systems

Altron Bytes People Solutions
01-2017

Project Management - Project Management

Ethekwini Municipality
01-2017

Business And Secretarial Administration - Business Management

ATHENA-INTER ACTIVE TRAINING NETWORK
01-2005

Skills

  • Human Resources
  • Human Resources (SCM, Finance, Operations, HR Recruitment)
  • HR (My Space Payroll Administration)
  • Finance for Non-Financial Managers
  • End-User Training
  • Project Co-ordination
  • Project Management
  • Workflow optimization
  • Team Leadership
  • Budget control
  • Customer Service Management
  • Events Management and coordination

Certification

ITIL Foundation 4 Training, 04/2022, Altron Bytes People Solutions

Hobbies

Medication Management for Family/Friends: Helping loved ones with organizing their medications, which can be a rewarding and practical extension of pharmacy knowledge.

Photography: A creative outlet that might also involve organizing digital files or creating photo systems.

DIY Projects: Organizing home spaces or creating systems, which aligns with the organizational nature of both roles.

Basketball: Builds teamwork, strategy, and endurance.

Dance Classes: Fun, social, and a great way to stay active while enjoying music.

Taekwondo , Improving physical fitness, while improving focus and self-control.

Paddel


Timeline

Pharmacy Operations Coordinator

Medic Pearl Pharmacy
05.2023 - Current

Property Practitioner

Campbell Property Group
04.2023 - Current

Restaurateur - Owner

Self - Employed (Retro Bean Cafe)
04.2023 - 04.2025

IT End User Computing Specialist- HR

Ethekwini Municipality
08.2015 - 03.2023

Principal Clerk Human Resources

Ethekwini Municipality
01.2009 - 08.2015

Senior Clerk Human Resources

Ethekwini Municipality
01.2006 - 01.2009

Debtors Clerk Financial Sector HR

Ethekwini Municipality
01.2006 - 07.2006

Human Resources Clerk Financial Sector

Ethekwini Municipality
06.2005 - 01.2006

Human Resources Coordinator /Microbiology Laboratory Assistant

Ethekwini Municipality
01.2005 - 06.2005

ITIL Foundation 4 Registered Trademark of Axelos - IT Service Management And Framework

Altron Bytes People Solutions

CompTIA Cloud+ Training (CAQC Approved) - Microsoft Azure And Google Cloud

Altron Bytes People Solutions

Microsoft Certificate: Database Administration. - Database Management

Think 360

TEFL QUALIFICATION - TEACHING ENGLISH AS A FOREIGN LANGUAGE

Durban Language Centre

CompTIA A+ - Computer And Information Systems

Altron Bytes People Solutions

Project Management - Project Management

Ethekwini Municipality

Business And Secretarial Administration - Business Management

ATHENA-INTER ACTIVE TRAINING NETWORK

Matriculated -

PR P Secondary School

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