Shaun O'Toole
Sales Manager
Centurion
Summary
Results-oriented professional with 7 years of experience in Mining & Construction Equipment. Expert in offering correct equipment sales solutions for the specific sector, resulting in improved cost per ton and minimized operating costs. Known for providing friendly and professional advice, problem-solving skills, creativity, and attention to detail. Thrives in the fast-paced, collaborative, and innovative Mining and Construction equipment sales environment, committed to delivering high-quality results. Background includes technical recommendations gained over many years in the field, with a proven track record of resolving issues and recommending the right equipment for successful sales. Excels in monthly equipment sales targets and approaches work strategically while remaining hands-on. Passionate about achieving set equipment sale goals and constantly seeking opportunities for professional growth and development. Strong communication, leadership, and organizational skills combined with a proactive attitude. Eager to bring knowledge and sales personality to your company/organization to make a positive impact.
Overview
19
19
years of professional experience
Work History
Sales Manager
Vermeer Equipment Suppliers
12.2020 - Current
- Develop and implement sales strategies to achieve revenue targets and market share growth
- Analyse market trends and customer needs to identify new business opportunities
- Lead, motivate, and manage the sales team to ensure high performance
- Set sales targets and objectives for team members and monitor their progress
- Provide training and professional development to improve team skills
- Build and maintain strong relationships with key customers and stakeholders
- Address customer inquiries and issues, ensuring high levels of customer satisfaction
- Conduct market research to understand competitive positioning and identify potential leads
- Evaluate industry trends and competitor activities to adapt strategies accordingly
- Oversee the sales process from lead generation to closing deals
- Ensure the accuracy and timeliness of sales forecasts and reports
- Collaborate with other departments (e.g., marketing, product development) to align sales activities with company goals
- Develop and manage sales budgets, ensuring effective allocation of resources
- Analyse sales data to track performance and make informed financial decisions
- Negotiate contracts and terms with clients to secure profitable deals
- Ensure compliance with company policies and legal requirements during negotiations
- Stay updated on the latest products and technological advancements in mining and construction equipment
- Provide technical support and product information to the sales team and customers
- Conduct daily or weekly sales meetings to review progress, set priorities, and address any issues
- Meet with clients, conduct site visits, and attend industry events as needed
- Follow up on leads, respond to inquiries, and resolve customer concerns
- Review and update sales reports, track performance metrics, and analyse data to inform decisions
- Identify and qualify new sales leads through research, networking, and industry contacts
- Oversee the preparation of sales proposals, contracts, and documentation
- Ensure that CRM systems are updated with accurate customer and sales information
- Work with the marketing team to develop promotional materials and campaigns
- Coordinate with the product development team to provide feedback and insights on customer needs
- Meet or exceed sales quotas and revenue targets set for the team or individual products
- Expand market share by entering new regions or segments and increasing sales to existing customers
- Enhance customer satisfaction by providing excellent service and addressing their needs effectively
- Improve profit margins by optimizing pricing strategies and reducing sales costs
- Develop a high-performing sales team through training, mentoring, and performance management
- Contribute to the company’s strategic growth by identifying and pursuing new business opportunities and partnerships
Sales, Parts, Operations & Service Manager
ELB Equipment
10.2018 - 11.2020
- Oversee the inventory of parts and supplies, ensuring that stock levels are adequate to meet demand without overstocking
- Manage the procurement process for parts and supplies, including sourcing from vendors, negotiating contracts, and ensuring timely delivery
- Ensure that all parts meet required quality standards and are fit for purpose
- Monitor and improve the efficiency of equipment and operations by analysing performance data and implementing improvements
- Develop and oversee preventive and corrective maintenance schedules to minimize equipment downtime and extend lifespan
- Ensure all operations comply with safety, environmental, and industry regulations
- Manage the service department to provide high-quality support to customers, including handling service requests and resolving issues
- Oversee the technical support provided to customers, ensuring that service teams are well-trained and equipped to handle complex issues
- Develop and manage service contracts and agreements with customers, ensuring that service levels are maintained
- Lead and supervise staff in parts, operations, and service departments, including hiring, training, and performance evaluations
- Allocate resources effectively to ensure that all areas are adequately staffed and equipped
- Prepare and manage budgets for parts, operations, and service departments, including cost control and financial forecasting
- Generate and analyse financial and performance reports to identify trends, issues, and opportunities for improvement
- Develop and implement strategic plans to improve overall operational efficiency, customer satisfaction, and profitability
- Stay updated on industry trends, market conditions, and competitor activities to make informed business decisions
- Review daily reports on parts inventory, service requests, and equipment performance
- Analyse operational data to identify any immediate issues or areas needing attention
- Hold briefings or meetings with staff to discuss ongoing issues, prioritize tasks, and allocate resources
- Address any personnel issues, provide guidance, and support staff as needed
- Respond to customer inquiries and service requests, providing solutions or escalating issues as necessary
- Follow up on unresolved issues to ensure customer satisfaction and service quality
- Communicate with vendors and suppliers regarding parts orders, deliveries, and quality concerns
- Evaluate and select suppliers based on performance and cost-effectiveness
- Oversee ongoing maintenance and repair activities to ensure equipment is functioning correctly
- Ensure that maintenance tasks are completed on schedule and to the required standards
- Review and approve purchase orders, invoices, and expense reports
- Monitor departmental budgets and address any discrepancies or issues
- Ensure that all operational activities comply with safety regulations and standards
- Conduct regular safety audits and inspections to maintain a safe working environment
General Manager
NKC Global Freight & Trade
02.2015 - 09.2018
- Develop and implement business strategies to enhance the company’s position in the global market
- Analyse market trends, customer needs, and competitor strategies to adapt and refine business plans
- Oversee the daily operations of import and export activities, ensuring efficient and timely movement of goods
- Coordinate with freight forwarders, shipping lines, airlines, and road transport providers
- Manage and lead a team of professionals including operations staff, logistics coordinators, and customer service representatives
- Conduct performance reviews, provide training, and foster a positive working environment
- Develop and manage budgets for the freight operations, including cost control and revenue optimization
- Monitor financial performance and adjust and ensure profitability
- Build and maintain relationships with clients, suppliers, and stakeholders
- Address and resolve any issues or concerns related to freight and logistics
- Ensure all operations comply with international trade regulations, customs laws, and safety standards
- Manage risk assessment and mitigation strategies for the supply chain and logistics processes
- Identify and implement process improvements to enhance efficiency and reduce costs
- Stay updated on technological advancements and integrate new systems were beneficial
- Prepare and present reports on operational performance, financial status, and strategic initiatives
- Oversee the documentation process for shipments, including bills of lading, customs declarations, and insurance
- Monitor daily freight activities to ensure smooth operations across air, road, and sea transportation
- Resolve any operational issues that arise, such as delays or disruptions
- Communicate with clients, suppliers, and service providers to coordinate logistics and address any concerns
- Conduct meetings with your team to review progress and align on objectives
- Review and approve shipping schedules, transportation routes, and cost estimates
- Approve invoices and financial transactions related to freight operations
- Address and resolve any issues related to shipment delays, customs problems, or documentation errors
- Handle high-priority customer inquiries and complaints, ensuring high levels of customer satisfaction
- Stay informed about market conditions, changes in regulations, and industry trends that could impact operations
- Conduct regular audits to ensure compliance with international trade regulations and company policies
- Generate daily, weekly, or monthly reports on operational metrics, financial performance, and other key indicators
Managing Member
Pergen Global Logistics
11.2005 - 01.2015
- Ensure adherence to international trade regulations, customs laws, and import/export restrictions
- Stay updated on changes in trade laws and tariffs
- Analyse market trends to identify new business opportunities and assess potential risks
- Develop and implement strategies for entering new markets or expanding in existing ones
- Build and maintain relationships with suppliers, manufacturers, and clients
- Negotiate terms, prices, and contracts with suppliers and customers
- Oversee the logistics of importing and exporting goods, including shipping, warehousing, and distribution
- Coordinate with freight forwarders, customs brokers, and shipping companies
- Manage budgeting, forecasting, and financial planning
- Handle invoicing, payments, and accounting for transactions
- Ensure products meet quality standards and comply with regulations
- Develop risk management strategies to mitigate issues such as shipping delays or product defects
- Hire, train, and manage staff, including roles in sales, logistics, and administration
- Foster a productive and collaborative work environment
- Address customer inquiries, complaints, and feedback promptly
- Ensure high levels of customer satisfaction and retention
- Maintain accurate records of transactions, shipments, and compliance documentation
- Prepare and manage shipping documents, customs declarations, and import/export permits
- Implement and manage software for inventory control, order processing, and customer relationship management
- Utilize data and analytics to drive business decisions
- Track the status of shipments and resolve any issues that arise during transit
- Contact suppliers, clients, and logistics providers to discuss orders, schedules, and issues
- Review and process new orders, ensure accuracy, and arrange for shipment
- Manage and reconcile daily financial transactions, including payments and receipts
- Review compliance with import/export regulations and update documentation as needed
- Check inventory levels, manage stock, and reorder products as necessary
- Respond to customer inquiries, provide quotes, and resolve any issues related to orders
- Review market trends and adjust strategies or pricing as needed
- Hold meetings or check-ins with staff to discuss progress, address concerns, and plan upcoming tasks
- Handle routine administrative tasks such as filing documents, scheduling meetings, and managing emails
Education
High School Diploma -
Patriot High
Witbank, MpumalangaSkills
- Sales Management
- Operations Management
- Marketing
- Customer Service
Sales reporting
Client relationship management
Sales planning
Staff management
Employment References
- ELB Equipment, Boksburg, National Parts Director, Sidney Rees, +27 (0) 11 306 0700
- ELB Equipment, Brits, National Equipment Sales Director, Keon Kardolus, +27 (0) 12 306 0890
- NKC Global Freight & Trade, Managing Director, Amelia Van Zyl, +27 (0) 84 386 5388
Personal Information
ID Number: 8007095079080
Timeline
Sales Manager
Vermeer Equipment Suppliers
12.2020 - Current
Sales, Parts, Operations & Service Manager
ELB Equipment
10.2018 - 11.2020
General Manager
NKC Global Freight & Trade
02.2015 - 09.2018
Managing Member
Pergen Global Logistics
11.2005 - 01.2015
High School Diploma -
Patriot High
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