Shaun Hatting

• Improving Supply-chain management
• Improving complex planning and schedules and execution thereof
• Improving team motivation skills
• Managing extremely difficult internal/external politics and conflict
• Risk management
• Reporting & Statistics
• Improved total fleet down

• Established effective communication among team members for enhanced collaboration and successful project completion.
• Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
• Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
• Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
• Identified plans and resources required to meet project goals and objectives.
• Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
• Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
• Coordinated material procurement and required services for projects within budget requirements.
• Negotiated and managed third-party contracts related to project deliverables.

• Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Increased overall company performance by implementing strategic management initiatives and streamlining operations.
• Oversaw complex negotiations with suppliers/vendors for favorable contract terms that led to cost savings.
• Optimized resource allocation for improved efficiency and profitability across all departments.
• Delivered consistent revenue growth by identifying new business opportunities and expanding service offerings.
• Implemented robust financial controls and reporting systems, ensuring accurate forecasting and budget management.
• Promoted a culture of continuous learning by investing in employee development programs and resources.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Interacted well with customers to build connections and nurture relationships.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Logistics Coordinator (3 Months) - Promoted

Site Manager (21 Months) - Promoted

Operations Manager (6 Months) - Promoted

General Manager (7 Months) - Re-assigned

Logistics Manager (29 Months) - Re-assigned

Operations Manager (11 Months) - Resigned

What I've learned:

• Scheduling and communications work together
• Building relationships to improve effectiveness
• Working under pressure
• Forecasting cost to propose an annual budget
• Capacity planning
• Project management
• Administration processes and the importance of keeping daily diaries
• Time management
• Partial contracts management – Quote, PO, deliverables, signatures, submission to invoice
• Quantity Surveying & Quality Control management
• HR/IR management
• SHEQ management
• Reporting
• Resource planning
• Stakeholder management
• Commercial process management – invoicing and payment
• Contracts management – full maintenance contract – fixed-rate contract
• Accounting
• Importance of stakeholder relations
• Budget management
• Development, implementation, control and review policies and procedures
• Partially implementing of ISO 9001 for accreditation
• Reporting
• Sheet metal workshop – Operational and Technical
• Refurbishment of assets
• Environmental legislation
• Warehousing principles – JIT and minimum stock, stock take
• Complex planning and scheduling
• Refining project management and planning skills
• Strengthening emotional intelligence
• Improving conflict management
• Politics within workspace
• Leading meetings and keeping to the agenda
• When failures happen, how to resolve them and taking responsibility
• “Garbage in, garbage out” - when stakeholders do not participate in planning nor operations
• Investigations
• Generating supporting documents for investigations and the importance of documenting all activities
• Importance of support when things go wrong and to keep calm during stressful times
• Re-planning a project and using lessons learned and expert judgement

Recognition:

• 2014 Shutdown Project – Scope increased by 430% due to mechanical failures of the equipment from testing during the total shutdown.

Fleet Coordinator (Mar 2009 to Jul 2009) - Promoted

Fleet Manager (Aug 2009 to Mar 2010) - Promoted

Operations Manager (Apr 2010 to July 2013)

What I've learned:

• Develop, implement and control operational schedules and project deadlines
• Manage a fleet and its maintenance
• Procurement of product and services
• Quality control
• Document control
• Financial and operational reporting
• Accounting
• Data collection & statistics
• Finding oneself in difficult situations, creates opportunities for learning, enhancing skills and gaining emotional intelligence
• Learning that being in a management/director position can only be achieved with experience – Patience and lessons learned.

Responsibilities:

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Developed systems and procedures to improve operational quality and team efficiency.

What I've learned:

• Client satisfaction is highly motivational
• Budgeting and basic accounting
• Troubleshooting, Problem Solving, Innovation
• Never be afraid to ask for assistance
• Planning eliminates frustration, delays and unwanted costs

Responsibilities:

• Streamlined repair processes, resulting in quicker turnaround times for clients.
• Improved equipment performance by conducting regular maintenance and system upgrades.
• Resolved complex technical issues through detailed analysis of equipment data logs and diagnostic tools, ensuring optimal performance levels were maintained.
• Enhanced customer satisfaction by providing timely and accurate diagnostics and repairs.
• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Performed complex mechanical alignments and equipment calibration to meet quality standards.