Summary
Overview
Work History
Education
Skills
Timeline
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Shaun Hackley

Shaun Hackley

Branch Manager
Cape Town

Summary

As a Branch Manager, I have a wealth of knowledge in conflict management, customer needs, communication, problem-solving, stock control, coaching, leadership, financial management, business acumen, and analytical skills.

Aside from my exceptional management skills, I am also proficient in HTML and Bootstrap, with some knowledge of Java and Network Operations. Currently I am in my final year of pursuing a Bachelor of Commerce in Information Management, I possess a strong grasp of the latest technologies and business practices, keeping me updated on industry trends.

One of my most significant strengths is my ability to learn new things quickly and effectively, making me adaptable to any new technology or management practice. With my outstanding leadership competencies, I am well-positioned to lead and motivate teams to achieve exceptional results. Moreover, I have a passion for exceptional customer service, which is vital in ensuring customer satisfaction in any environment.

I am confident that with my skills and experience, I can deliver on the key outputs, which include performance management, customer experience, retail management, stock management, financial management, and leadership.

Overview

7
7
years of professional experience
10
10
years of post-secondary education

Work History

Branch Manager

Telkom SA
Cape Town
11.2019 - Current
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Maintained friendly and professional customer interactions.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Compiled database of loan applicants' credit histories, financial statements and other financial information.
  • Complied with regulatory guidelines and requirements.
  • Engaged employees in business processes with positive motivational techniques.
  • Assessed employee performance and developed improvement plans.

Sales Agent

Telkom SA
Cape Town
10.2015 - 10.2019
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Identified new targets, developed new business opportunities and presented product lines to customers.
  • Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments.
  • Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

Education

Bachelor of Commerce - Information And Technology Management

Mancosa
South Africa
01.2021 - Current

Higher Certificate - Information And Technology Support

Rosebank College
Cape Town
01.2012 - 12.2013

National Senior Certificate - Matric

Elswood High School
Cape Town
01.2005 - 12.2010

Skills

    Financial Management

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Timeline

Bachelor of Commerce - Information And Technology Management

Mancosa
01.2021 - Current

Branch Manager

Telkom SA
11.2019 - Current

Sales Agent

Telkom SA
10.2015 - 10.2019

Higher Certificate - Information And Technology Support

Rosebank College
01.2012 - 12.2013

National Senior Certificate - Matric

Elswood High School
01.2005 - 12.2010
Shaun HackleyBranch Manager