SHAUN DIEDERICKS
Cape Town
Summary
Shaun’s strengths include problem solving and planning with the ability to use his own initiative. Shaun is level-headed and responsible and he works well both individually and in diverse teams. He is adaptable, stays focused under pressure, and is receptive to proposals and differing opinions.
Overview
7
7
years of professional experience
Work History
Program Administrator
Alliance Abroad SA HUB
02.2023 - Current
- Support Host Company Account Managers with entering and updating Student Request Forms for returning business, ensuring appropriate edits and updates are made
- Coordinate vetting and creation of self-placements in our system with the Compliance Department; assist with the vetting of self-placed companies and housing as needed or assigned
- Assisting with weekly reporting through generating necessary reports, updating Hanover, tracking, and updating visa results and arrival information
- Escalation of cases, monthly check ins and Mid-Final term evaluation reports
- Support the department on the SA late shift when SA team logs off, strategically involved in projects when requested
- Contributing to a positive team atmosphere both within The Hub team and the USA team and its partners with related duties or completes special projects as assigned
- Communicate status of assigned work to supervisor and ask for support in prioritizing when necessary
- H2B Visa application process, Verifying appointments and conducting interviews
- Working on Alliance Abroad’s internal database
- Proficiency with Excel, including advanced reporting analysis through use of DocuSign and pivot tables
- Communicating excellent written and oral communication, presentation, and people skills
- Possesses me with superior customer service experience
- Ability to work with multiple cultures and in an international business in AAG
- Exhibits with passion for cultural exchange and manages communication barriers and cultural expectations professionally and with empathy
- Time management proficiency
Visa Application Officer
Capago
03.2019 - Current
- Building client loyalty and customer focus
- Checking clients in as per appointment and verifying their passports for any discrepancies such as: valid Schengen visas, fraud, damages, expired passports, or expired residence permits for foreign nationals
- Assisting clients in gathering all documentation required for visa processing, meticulously capturing highly confidential data on the inhouse (ERP5) system, discreetly informing management if information is of a suspicious nature
- Maintain and update basic administration, invoicing, emailing, photocopying and to provide an efficient, prompt, and professional client service to ensure optimal customer satisfaction
- Assist with biometrics (fingerprinting) so that the Consulate can retrieve the client’s information easily and capture details thereof on a secured French system (France Visa)
- Quality checking each file for compliance to the French Consulate laws, policies, and legislation
- Compile production report at end of business and make sure details correspond before shipping report off to the Consulate for their perusal the following day
Pre-Approved Loan Assistant and Data Capturer
Showtime Finance
03.2018 - 02.2019
- Rendering general administrative advice
- Administering miscellaneous files (providing resolution)
- Client liaison
- General administrative duties e.g., Drafting correspondence, perusing incoming correspondence and data capturing
Education
4-day Waiter Training -
Foundation Head office
Culinary Short CourseCareer Assistance & Realistic Edu planning -
Career Workshop
High School Diploma -
Forest Heights High School
Cape Town, South Africa2010
Skills
- Microsoft office
- Outlook
- Leadership skills
- Communication skills
- People skills
- Problem solving skills
- Management skills
- Interpersonal skills
- Administration
- Planning
- Customer relations skills
- Punctual
Notable Skills
- Computer skills
- Microsoft office
- Outlook
- Leadership skills
- Communication skills
- People skills
- Problem solving skills
- Management skills
- Interpersonal skills
- Administration
- Planning
- Customer relations skills
- Punctual
Languages
Afrikaans
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Program Administrator
Alliance Abroad SA HUB
02.2023 - Current
Visa Application Officer
Capago
03.2019 - Current
Pre-Approved Loan Assistant and Data Capturer
Showtime Finance
03.2018 - 02.2019
Career Assistance & Realistic Edu planning -
Career Workshop
4-day Waiter Training -
Foundation Head office
High School Diploma -
Forest Heights High School
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