SHAUN DE WITT
IT Specialist
KIMBERLEY
Never stop learning because life never stops teaching
Unknown
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Provincial IT Specialist
Small Enterprise Development Agency
Kimberley
04.2006 - Current
- Communicate approved ICT Policies, standards and procedures
- Advise on policies, standards and procedures enhancements
- Provide reports on non-compliance and adherence
- Implement corrective measures to address audit findings
- Submit monthly and quarterly reports
- Identify gaps for improvement of ICT Disaster recovery and service continuity plans
- Maintain and implement disaster recover and ICT service continuity plans
- Maintain all ICT hardware, operating systems, database systems and other platform related software
- Maintain ICT security monitoring systems
- Maintain Provincial network server rooms
- Provide reports on Non-compliance to security standards, procedures and guidelines
- Implement ICT projects in line with the ICT strategic plan and Provincial operational plan
- Prepare Provincial ICT project budget
- Monitor and control Provincial ICT projects within available budget and provide advice on project requirement changes
- Implement and maintain project risk management register
- Communicate with project stakeholders
- Submit project reports
- Provide support to the Provincial network
- Record, classify and prioritize requests and incidents
- Investigate, diagnose and resolve all ICT related incidents in line with agreed Service Level requirements
- Provide regular ICT service performance and trend analysis
- Manage the Provincial ICT budget
- Prepare and submit Provincial ICT budget and demand management plan
- Adhere to guidelines and advise on policies to regulate procurement of ICT goods and services
- Advise and coordinate all procurement of outsourced ICT services, which includes generating SCM acquisition documents
- Facilitate timeous payment of ICT suppliers
- Maintain an accurate ICT asset register
- Manage outsourced Provincial support services through Contracts and Service Level Agreements
- Provide report on ICT expenditure
- Manage telephone and data usage
- Proven ability to learn quickly and adapt to new situations.
- Identified issues, analyzed information and provided solutions to problems.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Gained strong leadership skills by managing projects from start to finish.
IT Officer, •Data Capturer
NCMAC
Kimberley
10.2003 - 04.2006
- Maintaining of Office Equipment
- Maintaining of Network
- Maintaining of Database
- Sourcing and Distribution of Information
- Procurement of ICT equipment
Technician and POS, Operator •PC Technician
Kimberley
Kimberley
07.2003 - 10.2003
- Install and Maintain Networks
- Install and Maintain UNIPOS and Oddesey Systems (Point of Sales).
Technician •PC Technician
Benlin Computers
Kimberley
01.2002 - 06.2003
- Install and Maintain Networks
- PC Technician
- Installation of hardware
- Installation of software
Technician and Unipos operator
CC Computers
Kimberley
12.2001 - 12.2001
- Unipos (Point of sale) Install and maintain Unipos Systems
Education
Attendance Certificate Office 365 Administrator -
Diploma - Information Technology
02.2014 - 02.2022
PRINCE 2 Practitioner (Expired) - undefined
PRINCE 2 Foundation - undefined
Microsoft Certified Professional - undefined
01.2023 - 04.2001
Configuring, Managing and Maintaining Windows Server 2008 Servers Microsoft Certificate - undefined
ITIL Service Management Foundation V3 - undefined
12.2008 - 05.2008
HTML 4 Programming for Windows - undefined
08.2003 - 05.2003
Network Technologies (N+) - undefined
08.2002 - 05.2002
PC Technologies (A+) - undefined
01.2002 - 05.2002
Oracle Application Developer Course Computer Overview - undefined
09.2000 - 05.2001
Skills
Hardware upgrades
Backup and recovery
Operating system management
Helpdesk call support
Desktop support
Technical issues analysis
TCP/IP
Issue troubleshooting
Technical Support
Network diagnostics
Microsoft Outlook
Ticket support system management
PC component diagnostics
Windows 10
Account management
Project Management
Budgeting
Application installations
User credential management
Budget administration
Problem-Solving
Maintenance and Repair
Windows Operating System
Local Area Networking
Interpersonal Communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
- Microsoft Certified Professional,
01.2023 - 04.2001
University Of South Africa - Diploma, Information Technology
02.2014 - 02.2022
NSS - ITIL Service Management Foundation V3,
12.2008 - 05.2008
Provincial IT Specialist - Small Enterprise Development Agency
04.2006 - Current
IT Officer, •Data Capturer - NCMAC
10.2003 - 04.2006
- HTML 4 Programming for Windows,
08.2003 - 05.2003
Technician and POS, Operator
•PC Technician - Kimberley
07.2003 - 10.2003
- Network Technologies (N+),
08.2002 - 05.2002
Technician
•PC Technician - Benlin Computers
01.2002 - 06.2003
- PC Technologies (A+),
01.2002 - 05.2002
Technician and Unipos operator - CC Computers
12.2001 - 12.2001
- Oracle Application Developer Course
Computer Overview,
09.2000 - 05.2001
- Attendance Certificate
Office 365 Administrator,
- PRINCE 2 Practitioner (Expired),
- PRINCE 2 Foundation,
- Configuring, Managing and Maintaining Windows Server 2008 Servers
Microsoft Certificate,