Shaun Christopher Ambrose
Senior Specialist: Digital Analytics
Johannesburg
Summary
Skilled [Job Title] bringing expertise in operations and project management. Helps achieve goals by coordinating resources, schedules, and team members to meet demands. Seeks every opportunity to improve operations and team performance.
Overview
8
8
years of professional experience
Work History
Senior Specialist: Digital Analytics
Vodafone Financial Services (VFS)
08.2022 - Current
- Digital Analytics on the Vodapay App
- Adobe Analytics – Customer Journey Insights and Analysis
- Tealium IQ (Tag Management System) – Data layer implementation
- Quality Assurance, Implementation and Testing
- Adjust Digital Marketing implementation and reporting
- Multi-Channel Campaign Support (SMS, Social Media and App)
Specialist: Web Analytics
Vodacom
07.2020 - 08.2022
- Online Sales – Digital Analytics on the MyVodacom App (now decommissioned) and the Vodacom.co.za website
- Adobe Analytics - Customer Journey Insights and Analysis
- Adobe Target – Personalisation and Optimisation via A/B testing
- HTML, CSS and Javascript
- Tealium IQ (Tag Management System)
- Customer Journey Insights and Analysis
- Quality Assurance, Implementation and Testing
- ContentSquare – heat maps and personalised testing
- Medallia – Digital customer surveys, implementation and reporting
- Multi-Channel Campaign Support (Social Media, Web and App)
Specialist: Commercial Expert
08.2019 - 07.2020
- Customer Value Management (CVM) - J4YT (Just 4 Your Town) Campaign implementation and analysis
- Revenue Generating Customer Campaigns via Product Offers (SMS, MMS, Email, USSD, Online)
- Data, Voice and Airtime products
- Competitor Analysis and Market Share evaluation
- Dilution Management and Pricing
Graduate Software Developer
01.2019 - 08.2019
- USSD Simulator Application
- SOAP (Simple Object Access Protocol) calls
- Rest Interfaces (Thorntail and SpringBoot)
- USSD Push Functionality
- ETL flows via Apache Nifi
Graduate Campaign developer and Analytics
01.2018 - 12.2018
- Oracle and Teradata SQL script writing and analysis
- ETL (Extract, Transfer and Load) manager
- Watson and Cognos Analytics
- Adobe Target personalisation campaigns
- Encryption and decryption of customer data
- IBM Campaign Marketing (SMS and MMS)
Education
BSc Honours - Computer Science
University of KwaZulu-Natal
12.2017
BSc - Computer Science
University of KwaZulu-Natal
12.2016
Skills
- Leadership
- Insights
- Analysis
- Reporting
- Stakeholder Management
- Risk Management
- Digital Marketing
Continuous improvement
Team collaboration
Root-cause analysis
Innovation management
Interests
Soccer, cricket, golf, padel, programming, gaming
Coding Languages and Systems
- Java, JavaScript (JS), HTML, CSS
- C++, C#, SQL, Python
- Oracle DB, IBM Campaign, Adobe, Teradata, Apache Nifi, React, Drupal
- Jira, Confluence, JQL
Timeline
Senior Specialist: Digital Analytics
Vodafone Financial Services (VFS)
08.2022 - Current
Specialist: Web Analytics
Vodacom
07.2020 - 08.2022
Specialist: Commercial Expert
08.2019 - 07.2020
Graduate Software Developer
01.2019 - 08.2019
Graduate Campaign developer and Analytics
01.2018 - 12.2018
BSc - Computer Science
University of KwaZulu-Natal
BSc Honours - Computer Science
University of KwaZulu-Natal