Shashir Singh

Work History

Compliance Testing Services (Ecogra)

Pietermaritzburg

07.2020 - Current

Testing of online gaming software .
Certifying of online gaming software in accordance with Quality Management Systems.
Drafting of reports for compliant gaming software.
Working closely with clients for successful problem solving.
Proved successful working within tight deadlines and fast-paced atmosphere.
Developed and maintained quality assurance procedure documentation.
Consulted literature to investigate software malfunctions.
Inspected, verified and documented quantifiable characteristics of finished goods, comparing against customer specifications and company quality standards to achieve acceptable product.

Providence Software Solutions

Johannesburg

05.2017 - 05.2020

Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
Provided software solutions , services and products to customers from conception to delivery.
Mapped out system requirements and functionality.
Drafted Software requirements documentation.
Drafted test cases and use cases.
Participated in user acceptance testing.
Assured system requirements are met during acceptance testing.
Functional testing of software systems.
Managed relationships between the business and customers.
Supported project managers in managing schedules and milestones.
Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
Conducted interviews with key business users to collect information on business processes and user requirements.
Evaluated business requirements, leveraging information to forecast costs relating to hardware, software and consulting.

Photo First

Pietermaritzburg

01.2012 - 04.2017

Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
Established lasting rapport with key industry clients by providing accurate pricing and credit terms to meet customer objectives.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
Provided sales and customer service assistance to walk-in traffic.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Maintained sense of urgency in answering customer questions and requests through email or voice message.
Responded to telephone and in-person requests for information.