SHARONE MUKOMA
RELATIONSHIP MANAGER
Pretoria,GP
Summary
Client relationship professional building trust across SME client relationships in a Relationship Manager direction. Balances Business & SME Banking, credit analysis, service follow-up, and operational support to keep client needs aligned with banking solutions. Uses stakeholder engagement and portfolio management to strengthen long-term client connections.
Overview
5
5
Languages
20
20
years of professional experience
Work History
Relationship Manager
Standard Bank South Africa (SBSA)
08.2023 - Current
- Handle routine client enquiries professionally, maintaining clear communication and timely follow-up.
- Prepare client documentation for account reviews, facility requests, and service updates.
- Apply retail banking knowledge to support product queries and day-to-day customer service needs.
- Contribute to sales and service support by following up on client needs and banking opportunities.
- Support SME clients through onboarding, account maintenance, and routine service follow-up.
- Assess business banking requests using financial information, client history, and basic affordability considerations.
- Maintain strong relationships with SME clients, providing responsive guidance on banking needs and account queries.
- Communicate product information clearly to SME clients and help match solutions to business requirements.
- Support relationship management by maintaining accurate notes on client conversations, needs, and follow-up actions.
Business Banker
Standard Bank Group
01.2015 - 08.2023
- Managed customer relationships by resolving queries, following up on requests, and maintaining service continuity.
- Reviewed business banking applications and prepared supporting documentation for credit assessment.
- Maintained portfolio follow-up activities and tracked client requests through to resolution.
- Escalated complex service matters to the appropriate branch contacts and followed through on responses.
- Built working knowledge of retail banking procedures through daily branch support and client servicing.
- Assisted business clients with lending discussions and guided them through available SME financing options.
- Provided consistent customer service across walk-in, telephone, and internal branch interactions.
- Collected and verified client documents to support banking requests and reduce processing delays.
Service Consultant
Standard Bank Group
02.2007 - 12.2014
- Sales Receptionist (2007)
- Resolved routine client issues by identifying the correct service channel and next action.
Maintained a professional front-office presence while supporting daily service flow and client reception. - Service Float (2007 – 2009) Lateral move into customer service.
- Customer Service Consultant (2009 – 2010)
- Handled branch operations tasks, including teller support, account maintenance, and service queue coordination
- Service Consultant (2010 – 2014)
- SE Support Officer (2014 – 2015)
- Served walk-in clients with account servicing, product information, and day-to-day banking support.
- Reviewed SME and retail banking requests, gathering supporting documents for basic credit assessment.
- Maintained accurate client records and updated account details in line with banking procedures.
- Manage a portfolio of SME clients with revenue ranging from R0–R5 million.
Education
Advanced Certificate in Accounting Sciences - Accounting
University Of South Africa
Gauteng, South Africa 04.2001 -
Bachelor of Commerce (HEQSF) - Majoring in Business Management and Financial Accounting
University of South Africa (UNISA)
01-2020
FAIS: RE 05 - undefined
Milpark Business School
12-2019
Higher Certificate in Banking Services - Commerce
Milpark Business School
01-2019
Retail Banking Academy (RBI) - BComGeberic Majoring in Financial Accounting And B
University Of South Africa
Pretoria, South Africa01-2018
Matriculation - Matric
Milner High School
Klerksdorp, South Africa12-2001
Skills
Business & SME Banking
Client Relationship Management
Portfolio Management
Credit analysis
SME lending
Business & SME Banking
Customer Service
Retail Banking Operations
Sales & Service Support
Branch Operations
Stakeholder Engagement
Interests
Reading current affairs, Travelling, African literature
Outdoor activities, Movies
Timeline
Relationship Manager
Standard Bank South Africa (SBSA)
08.2023 - Current
Business Banker
Standard Bank Group
01.2015 - 08.2023
Service Consultant
Standard Bank Group
02.2007 - 12.2014
Advanced Certificate in Accounting Sciences - Accounting
University Of South Africa
04.2001 -
Higher Certificate in Banking Services - Commerce
Milpark Business School
Bachelor of Commerce (HEQSF) - Majoring in Business Management and Financial Accounting
University of South Africa (UNISA)
FAIS: RE 05 - undefined
Milpark Business School
Retail Banking Academy (RBI) - BComGeberic Majoring in Financial Accounting And B
University Of South Africa
Matriculation - Matric
Milner High School
Address
ClearWater Corporate Office Park North, Park Haven, Boksburg 1459