Sharon Vandayar

• Ensuring adoption of best-practice project methodologies and frameworks, processes and techniques, Agile Scrum, Kanban, PRINCE2 ,PMBOK, Waterfall
• Business Partnering & Change Management
• Led projects and analyzed data to identify opportunities for improvement
• Risk Analysis by identifying and quantifying external/internal risks affecting project implementation
• Verified quality of deliverables and conformance to specifications before submitting to clients.
• Responsible for activity planning and sequencing, estimating work to be done, identify dependencies, critical path activities & resource planning & optimization Scalability, Interoperability and Portability Analysis
• Preparing status reports for use in communication to stakeholders
• Tracked project and team member performance closely to quickly intervene in mistakes or delays.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Continuously improving skills and applying to daily tasks to improve efficiency and productivity.

Examples of Key Projects Implemented

Microsoft Exchange Online, Implementation and Roll out of Office 365 Cloud Solution, System Centre, System Centre Configuration Manager, System Centre Orchestrator, SCOM Configuration and Improvements
EMS (Enterprise Mobility + Security) and Microsoft Intune

Advanced Threat Analytics, EMS Policies
Veritas NetBackup Implementation

Microsoft Azure ,cloud storage
SFTP File Transfer Protocol

Webservice API
Mobile/Web Application Development incl. White-label
Third party integration via Webservice API, Message Queue
Qlik Business Models

Power BI Business Models
Hardware Development Projects: Camera, Driver Tag, Personal Navigation Device, New Device Models-Telematics (GSM)

• Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
• Modified and directed project plans to meet organizational needs.
• Managed projects from procurement to commission.
• Planned, designed and scheduled phases for large projects.
• Maintained relationships with material vendors to lower costs and diversify capabilities.
• Made decisions independently and collaboratively on environmentally related challenges

• Standardization of policies & procedures
• Develop daily, weekly and monthly reports on service desk team’s productivity
• Provide customer feedback to appropriate internal teams, like product developers
• Provides realistic advice on priority of each incident. Manage and ensure quality of end-to-end IT service delivery and service promises to meet business service requirements and ensure customer satisfaction.
• Managed over 50 calls and 30 tickets per day

Project Implemented

Software Application Ticket System – (Dell Quest) [KACE]

• Resolved account issues to build rapport and relationships with clients.
• Created customer support strategies to increase customer retention.
• Recruited, hired, trained and supervised staff of 45 and implemented mentoring program that offered positive employee engagement.
• Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.