Sharon Sebolelo Ramabele
Johannesburg,Gauteng
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2011
2011
years of professional experience
52
52
years of post-secondary education
6
6
Languages
Work History
Hotel Receptionist/PBX Switchboard Operator
Southern Sun Hotel Hyde Park
Johannesburg
9 2010 - 4 2022
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at hotel reception.
- Managed cash transactions accurately, maintaining proper financial records for reception area.
- Provided exceptional customer service for memorable stay, addressing guest inquiries and resolving issues promptly.
- Maintained professional appearance of front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
- Coordinated transportation arrangements for guests as needed, liaising with external providers for seamless experiences.
- Preserved guest privacy and security through strict adherence to data protection policies when handling personal information or payment details.
- Ensured high-quality telephone etiquette by answering calls promptly and professionally while managing multiple lines during peak hours.
- Streamlined reservation processes by diligently organizing and updating booking information in hotel management system.
- Prepared reports on guest satisfaction levels and other metrics.
- Enforced policies and procedures to increase efficiency.
- Participated in ongoing training opportunities to stay current on industry best practices for switchboard operations and telecommunications technology advancements.
- Contributed to positive work environment with friendly demeanor while interacting with customers, colleagues, and visitors.
- Assisted in maintaining seamless office operations by providing back-up support for reception and administrative tasks.
- Facilitated effective communication between departments through efficient routing of internal calls and messages.
- Entered customer information, inquiries and resolutions in company systems for performance tracking and service review purposes.
- Answered phone within two rings throughout shift, closely following strict guidelines for customer service and satisfaction.
Hotel Front Desk Receptionist
Formula Inn Park Station
Johannesburg
09.2009 - 08.2010
- Provided exceptional customer service for memorable stay, addressing guest inquiries and resolving issues promptly.
- Managed cash transactions accurately, maintaining proper financial records for reception area.
- Maintained professional appearance of front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
- Preserved guest privacy and security through strict adherence to data protection policies when handling personal information or payment details.
- Contributed to revenue growth by promoting hotel services and upselling available room upgrades or packages.
- Assisted in training new receptionists on hotel policies and procedures, ensuring consistency in service delivery across all shifts
- Enforced policies and procedures to increase efficiency.
- Collected room deposits, fees, and payments.
- Provided exceptional customer service, resulting in high percentage of repeat guests and positive reviews.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at front desk.
Office Administration Clerk Intern
Department of Public Transport, Roads and Works
Johannesburg
1 2008 - 3 2009
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
- Documented all paperwork, expenses, and resource utilization for accurate and compliant recordkeeping.
- Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
- Served as a reliable resource for colleagues seeking assistance with administrative tasks or office equipment troubleshooting needs.
- Collaborated with human resources teams on employee record-keeping efforts, helping maintain accurate documentation of personnel files throughout their employment lifecycle.
- Managed incoming correspondence, prioritizing items requiring immediate attention from executives or other team members.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Education
Diploma in Management of Training - Human Resources Development
Vaal University of Technology
Vanderbijilpark 01.2005 - 04.2011
Office Administration Certificate - Business Administration
Damelin Braamfontein
Johannesburg 03.2024 - 04.2024
Call Centre Certificate -
Successa
Johannesburg 05.2007 - 06.2024
Senior certificate -
Sibi Senior Secondary School
Matatiele 01.2000 - 11.2024
Bachelor of Commerce - Human Resources
UNISA
Johannesburg, South Africa 01.2021 - Current
Skills
References
- Sandra Mangwane, Assistant Front Office Manager, Southern Sun Hyde Park, 011 7805000
- Tim Dutch, Former Rooms Division Manager, Southern Sun Hyde Park, 011 4788000
- Paul Muswede, Former Assistant Front Office Manager, Southern Sun, 0115103000
Timeline
Office Administration Certificate - Business Administration
Damelin Braamfontein
03.2024 - 04.2024
Bachelor of Commerce - Human Resources
UNISA
01.2021 - Current
Hotel Front Desk Receptionist
Formula Inn Park Station
09.2009 - 08.2010
Call Centre Certificate -
Successa
05.2007 - 06.2024
Diploma in Management of Training - Human Resources Development
Vaal University of Technology
01.2005 - 04.2011
Senior certificate -
Sibi Senior Secondary School
01.2000 - 11.2024
Hotel Receptionist/PBX Switchboard Operator
Southern Sun Hotel Hyde Park
9 2010 - 4 2022
Office Administration Clerk Intern
Department of Public Transport, Roads and Works
1 2008 - 3 2009
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