Summary
Overview
Work History
Education
Skills
Personal Information
Languages
References
Timeline
Generic
SHARON NKABINDE

SHARON NKABINDE

Office Manager
Johannesburg

Summary

Experienced Law Office Manager with a strong record of organizing, scheduling, and managing agendas for law office personnel during court cases and hearings. Skilled in effective communication with other law offices, promoting collaboration on similar cases and exchanging valuable information. Committed to maintaining client confidentiality and safeguarding sensitive matters and witnesses.

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

8
8
years of professional experience

Work History

LEGAL OFFICE MANAGER

MOSEBEDI ATTORNEYS
12.2022 - 12.2023
  • Implemented a digital filing system, cutting retrieval time by half
  • Deceased estate administrator
  • Pioneered a compliance protocol that mitigated legal risks.
  • Served as the primary point of contact for clients seeking assistance or information regarding their cases or appointments.
  • Led regular staff meetings to address concerns, share information, and promote team unity.
  • Assisted attorneys in preparing for trials, contributing to successful case outcomes.

Appointment Setter

Bliss Drive
11.2018 - 08.2022
  • Set appointments with salespeople and potential customers.
  • Enhanced customer relationships through timely and professional follow-ups with prospective clients.
  • Developed strong rapport-building skills through daily interaction with diverse clientele over the phone.
  • Acted as first point of contact and set appointments for prospective clients.
  • Reduced appointment cancellations by consistently confirming dates and times with clients via phone calls and emails.

CALL CENTRE AGENT

OKEEFEANDSWARTZ
11.2017 - 06.2018
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.

CASHIER

SAMOOSA DEN
07.2017 - 09.2017
  • Delivered exceptional customer service by warmly greeting patrons and efficiently responding to inquiries
  • Expertly managed the checkout process, including accurate scanning and bagging of groceries
  • Ensured transaction accuracy through meticulous item reconciliation.

SECRETARY

KOMANE ATTORNEYS
04.2016 - 03.2017
  • Expertly crafted and dispatched professional correspondence, including letters and emails
  • Efficiently managed document control through meticulous copying and filing procedures
  • Diligently prepared and maintained player sheets with up-to-date information
  • Represented the team in meetings, ensuring seamless communication and representation
  • Monitored email communications, effectively handling the team's correspondence
  • Organized and tracked critical event dates, ensuring flawless event coordination
  • Oversaw financial transactions, maintaining accurate records of team's bank account activities
  • Contributed to the organization through dedicated voluntary work until contract completion.

SPUR- WAITRESS

SPUR
01.2016 - 03.2016
  • Delivered exceptional waitress service to guarantee customer satisfaction
  • Efficiently took customer orders and served food and beverages promptly
  • Provided knowledgeable menu recommendations and answered queries to enhance dining experiences
  • Maintained up-to-date personal details of clients and offered daily assistance
  • Addressed and resolved customer inquiries with professionalism
  • Committed to performing at the highest level within the role and seeking opportunities for growth and stability within a reputable company.

Education

BACHELOR OF ARTS - PSYCHOLOGY

UNIVERSITY OF SOUTH AFRICA
04.2026

TEFL - Teaching English As A Second Language (ESL)

TEACHERS RECORD
ONLINE

HIGHER NATIONAL CERTIFICATE - BANKING

UNIVERSITY OF SOUTH AFRICA

MATRIC - undefined

Ebenezer Maranatha Institute

SOME COLLEGE (NO DEGREE) - undefined

MANCOSA

Skills

    Office Administration

    Legal Document Preparation

    Deadline Management

    Budget Planning

    Legal Compliance Expertise

    Setting appointments

    Customer Service

    Positive Attitude

    Incoming Call Reception

    Telephone Etiquette

Personal Information

  • Date of Birth: 11/04/98
  • Nationality: SOUTH AFRICAN
  • Marital Status: SINGLE

Languages

English
isizulu
Afrikaans
isixhosa

References

  • LINDA MNGUNU, MOSEBEDI AGTTORNEYS, 071 834 5411, raf@mdmattorneys.co.za
  • SANDRA WHITE, OKEEFE AND SWARTZ, 0610101809, sandramanda46@gmail.com

Timeline

LEGAL OFFICE MANAGER

MOSEBEDI ATTORNEYS
12.2022 - 12.2023

Appointment Setter

Bliss Drive
11.2018 - 08.2022

CALL CENTRE AGENT

OKEEFEANDSWARTZ
11.2017 - 06.2018

CASHIER

SAMOOSA DEN
07.2017 - 09.2017

SECRETARY

KOMANE ATTORNEYS
04.2016 - 03.2017

SPUR- WAITRESS

SPUR
01.2016 - 03.2016

BACHELOR OF ARTS - PSYCHOLOGY

UNIVERSITY OF SOUTH AFRICA

TEFL - Teaching English As A Second Language (ESL)

TEACHERS RECORD

HIGHER NATIONAL CERTIFICATE - BANKING

UNIVERSITY OF SOUTH AFRICA

MATRIC - undefined

Ebenezer Maranatha Institute

SOME COLLEGE (NO DEGREE) - undefined

MANCOSA

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