SHARON N. CHUKWUEKE
Customer Relationship Manager | Business Support Associate | Sales Executive
Fourways
Summary
Sharon is a graduate of Environmental Technology with 2+ years of experience in Business Support Solutions, Customer Relationship Management, and Sales. A proven A+ value enabler with expertise in Organizational Administration and Operations Management. Utilizes human and material resources to drive productivity and positively impact the bottom line. Demonstrated problem-solving skills and sales optimization abilities that have significantly increased profitability. Seeking opportunities in a globally competitive work space that values independence and minimal supervision.
Overview
3
3
years of professional experience
Work History
Customer Service Executive
MIXCELLANEOUS EDU CONSULT
08.2018 - 08.2019
- Successfully facilitated speedy resolution of reported complaints, leading to increased customer satisfaction
- Worked as a telephone support executive, supporting business operations, diagnosed problems and attended to customers' enquiries
- Employed the use of fact finding methodology and questioning to troubleshoot customers' complaints and proffer lasting solutions
- Offered product advisory and educated customers to helped them make informed buying decisions
- Accurately recorded and updated customers' information using CRM and other applications to analyze data, to enable informed decisions
- Collated customers feedbacks and recommended proactive and constructive methods of increasing satisfaction and retention
Business Support Executive/Sales Representative
PASIFIC ENGINEERING LIMITED
09.2016 - 12.2016
- Company Overview: MALAYSIA
- Successfully provided strategic business support solutions which enabled seamless daily business operations
- Effectively managed customer relationship to boost customer loyalty
- Efficiently communicated product and service information to clients, leading to increased patronage and sales
- Supported the marketing manager and other key team members
- Attended regular sales meetings to track progress of all ongoing campaigns and product sell
- Created awareness through product information dissemination, leveraging both online and offline platforms
- Updated the customers and prospect's database for retargeting and upselling
- MALAYSIA
Education
Bachelor of Science - Environmental Technology
SEGI UNIVERSITY
MALAYSIA09-2017
West African Senior Secondary School Certificate Examination (WASSCE) -
ALADURA COMPREHENSIVE HIGH SCHOOL
LAGOS NIGERIA09-2010
Skills
- Business Solutions Development
- Sales Proficiency
- Client Relationship Management
- Strategic Communication Skills
- Administration Efficiency
- Efficiency-Driven Process Management
- Proficient in MS Word
- Excel Proficiency
- Presentation Development
- Internet Applications
- Team Leadership
- Analytical problem solving
- Analytical Thinking
Personal Information
- Gender: Female
- Nationality: Nigerian
Timeline
Customer Service Executive
MIXCELLANEOUS EDU CONSULT
08.2018 - 08.2019
Business Support Executive/Sales Representative
PASIFIC ENGINEERING LIMITED
09.2016 - 12.2016
Bachelor of Science - Environmental Technology
SEGI UNIVERSITY
West African Senior Secondary School Certificate Examination (WASSCE) -
ALADURA COMPREHENSIVE HIGH SCHOOL
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