Sharon Monteiro
Store Manager
Pretoria
Summary
Knowledgeable about retail operations with strong focus on customer service and team leadership. Skilled in inventory management, Retail sales and conflict resolution. Ready to use and develop communication, organizational, and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Store manager
Pep
Pretoria
09.2021 - Current
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement. Conduct/Plan Team Coaching.
- Implemented promotional displays to increase product visibility and sales.
- Increase sales by focusing on customer service and world-class store standards, maintenance of store Image, Stock management and promotional implementation.
- Maintain general health, safety and housekeeping standards.
- Manage cost according to company standards by driving efficiencies.
- Completing Administrative duties according to company standards.
- Assisting customers with store related issues.
- Maintained an organized stock room for easy accessibility of goods.
Assistant manager
Quicksilver Menlyn
Pretoria
02.2020 - 02.2021
- Maintained high standards of store cleanliness, enhancing shopping experience for customers.
- Providing support to manager with store responsibilities and team management.
- Conducting store administrative duties.
- Managed daily operations to ensure smooth running of the shop floor.
- Handled stock control duties diligently preventing overstocking or shortages.
- Managing cash registers accurately.
- Handled customer queries.
Assistant manager
Pastelaria Bom Pao Angola
Luanda
02.2010 - 03.2019
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
- Created a positive work environment, resulting in higher employee morale.
- Streamlined store operations with efficient scheduling of Rosters.
- Bookkeeping of store.
- Handled stock control duties diligently preventing overstocking or shortages.
- Handled customer queries.
- Supporting Store manager.
Admin Guru
Hilton Weiner Brooklyn
Brooklyn
10.2009 - 01.2010
- Created and maintained displays and signs.
- Taking over manager duties.
- Served customers to drive sales and deliver top-quality experiences.
- Conduct stock taking.
Education
Inbound and Outbound calling. - Call Centre
Cornerstone
Pretoria, GautengMatric - Grade 12
Iona Convent
Pretoria, GautengSkills
Health and Safety regulations
Budget oversight
Staff mentoring
Performance monitoring
Financial reporting
Stock control systems
Security procedures
Operational optimisation
Visual merchandising insight
Employee motivation techniques
Languages
English
Fluent
Portuguese
Fluent
Isindebele
Fluent
Setswana
Fluent
Timeline
Store manager
Pep
09.2021 - Current
Assistant manager
Quicksilver Menlyn
02.2020 - 02.2021
Assistant manager
Pastelaria Bom Pao Angola
02.2010 - 03.2019
Admin Guru
Hilton Weiner Brooklyn
10.2009 - 01.2010
Inbound and Outbound calling. - Call Centre
Cornerstone
Matric - Grade 12
Iona Convent