Sharon Marais
Business Process Specialist
Summary
Dedicated professional with excellent interpersonal, verbal, and written communication skills. Strong customer-focused approach and flexible attitude for efficient task management and prioritization. Thrives in matrix environments and values teamwork. Proficient in analytics, basic statistics, logic design, and process analysis. Brings strong leadership skills, excels in time management, multitasking, and troubleshooting. Attention to detail and exceptional organizational skills enable independent work and full ownership of tasks. Experienced in Microsoft applications and capable of working globally. Committed to contributing to a dynamic and forward-thinking organization.
Overview
7
7
years of professional experience
1
1
Language
Work History
Business Process Specialist I
Parexel International
10.2023 - 12.2024
- Work with co-workers and stakeholders at all levels in operational units to develop, analyze, document, and continuously improve processes as per standards.
- Play a key role in ensuring that up-to-date Controlled Documents (CDs) and Standard Operating Procedures (SOPs) are always available to employees.
- Support the management of process deviations which includes consultation, publishing, management of deviation lifecycle and archival.
- This includes coordination of CD lifecycle procedures and maintenance of the Controlled Document Library (CDL).
- Updating trackers and managing projects according to specific agreed timelines.
- Support provisioning of external parties / clients to CDs as appropriate.
- Manage projects, tracking progress, and ensuring deadlines are met.
Food & Beverage/ Venue Manager
Monte Bello Estate
10.2020 - 09.2023
- Manage day-to-day operations within budgeted guidelines and costing to the highest standards.
- Forecasts, plans and controls the purchasing of goods and continuously make necessary improvements.
- Planning and coordinating of events and special projects.
- Delegating tasks to and supervising employees.
- Identify customers' needs and preserve excellent levels of internal and external customer service.
- Creating quotations and invoices for clients and ensuring all invoices are accurate.
- Creating and designing of company social media content.
- Problem-solving and troubleshooting daily challenges.
Manager Associate
Monte Bello Estate
03.2020 - 10.2020
- Assisting and supporting manager in workloads by organizing, planning & coordinating day-to-day operations & to ensure quality customer service.
- Handling correspondence (emails, calls, and messages).
- Performing general administrative tasks (filing, invoicing, expense tracking).
- Coordinating communication between different teams and departments.
- Managing client relationships and addressing inquiries or concerns.
Student Beverage Service Assistant
Monte Bello Estate
12.2018 - 02.2020
- Preparing and serving of beverages.
- Providing excellent customer service and handling orders efficiently.
- Processing payments via cash and card machines.
- Following food safety, hygiene, and licensing regulations.
- Monitoring and restocking inventory.
- Handling customer complaints professionally and efficiently.
Childcare Provider
Self Employed
08.2018 - 02.2020
- Managed school drop-offs, pick-ups, and activity schedules, ensuring punctuality.
- Assisted with homework, reading, and age-appropriate educational activities.
Student Sales-Assistant
HDL Jewelers
12.2017 - 09.2018
- Handled customer queries, returns, and exchanges with professionalism and care.
- Processed sales transactions accurately using POS systems.
- Assisted with inventory checks, stock replenishment, and managing inventory levels.
Education
Bachelor of Commerce - Entrepreneurial Management
University of The Free State
Bloemfontein, South Africa 01.2016 - 01.2020
Grade 12 -
C&N Girls' High School
Bloemfontein, South Africa12-2015
Skills
Project coordination
Effective organizational abilities
Relationship building
Effective Communication
Clear communication skills
Proficiency in adjusting to evolving settings
Efficient learner
Collaborative team member
Thorough due diligence
Process efficiency improvement
Workflow visualization
Innovation and creativity
Achievements And Leadership
- Lesotho Outreach Committee, Vice-Chairperson, 2019/2020
- Lesotho Outreach Committee, The Africa Experience (Outreach), 2019
- Lesotho Outreach Committee, 2018/2019, Lesotho Outreach
- Residence Committee, Member, 2017, Attended: Introduction to First Aid
- First Year Committee, Social Committee, 2016, Serenade Sing-off Stagedoor Production
- Council of Learners (RCL), Hostel Representative, 2015
- UCSA Leader, 2015, Completed: Midmar Mile
- ATKV Management, 2014, Completed: Midmar Mile
- ATKV Youth Branch, 2013, Completed: Midmar Mile
- Drama: Free State Arts & Culture, 2011, Group Performance A+
- Drama: Oral Communication Exam, 2011, Honorable Mention
Timeline
Business Process Specialist I
Parexel International
10.2023 - 12.2024
Food & Beverage/ Venue Manager
Monte Bello Estate
10.2020 - 09.2023
Manager Associate
Monte Bello Estate
03.2020 - 10.2020
Student Beverage Service Assistant
Monte Bello Estate
12.2018 - 02.2020
Childcare Provider
Self Employed
08.2018 - 02.2020
Student Sales-Assistant
HDL Jewelers
12.2017 - 09.2018
Bachelor of Commerce - Entrepreneurial Management
University of The Free State
01.2016 - 01.2020
Grade 12 -
C&N Girls' High School