Summary
Overview
Work History
Skills
Certification
Timeline
Generic
Sharon Mackie

Sharon Mackie

Restaurant & Guest House General Manager And Junior HR Management
Hartbeespoort,Brits

Summary

Dynamic leader with a proven track record at Salmander Restaurant Franchise, adept in operations management and team leadership. Excelled in enhancing operational efficiency and fostering customer relationships, achieving significant business growth. Skilled in Microsoft Excel and Word, with a talent for mentoring teams to exceed revenue targets while maintaining high satisfaction levels.

Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities. Customer-oriented General Manager with over 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Diligent General Manager with solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills. Dedicated hospitality professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure management position. Ready to help team achieve company goals. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive. Diligent junior HR management with foundational background in human resources management. Gained valuable experience in recruitment, employee relations, and training program development. Demonstrated ability to foster team collaboration and adapt to dynamic work environments.

Overview

7
7
years of professional experience
3
3
Certifications

Work History

General Manager/HR Management Trainee

Salmander Restaurant Franchise
Beestekraal
03.2024 - Current
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Developed and implemented strategies to increase sales and profitability.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Enhanced team collaboration and communication by introducing new project management tools and training, leading to more efficient project completions.
  • Assisted in recruiting, hiring and training of team members.
  • Formulated policies and procedures to streamline operations.
  • Maintain accurate and confidential HR staff files, including contracts, ID copies, qualifications, and disciplinary records.
  • Track and manage employee leave (annual, sick, unpaid) and ensure leave policies are followed.
  • Prepare and update staff rosters and timesheets in line with operational needs.
  • Support staff onboarding, including training, policy orientation, and uniform distribution.
  • Handle minor HR issues such as lateness, absenteeism, or performance discussions.
  • Process and oversee monthly payroll for all three Salmander branches, ensuring accurate salaries, deductions, and timely payments.
  • Maintain and reconcile payroll records, handle staff queries, and coordinate with accounts or external payroll service providers.
  • Ensure compliance with labor regulations (UIF, PAYE, sick leave, etc.) and submit necessary reports.
  • Devised HR policies and payroll for an average of 45 -employee company across all three Salmander branches.

General Manager

Club Cocomo Guest House
Beestekraal
05.2021 - 02.2024
  • Oversee daily operations of the guest house, ensuring cleanliness, comfort, and safety.
  • Manage guest check-ins/outs, handle bookings, and maintain accurate reservation records.
  • Supervise housekeeping, maintenance, and front-of-house staff.
  • Handle guest complaints or special requests promptly and professionally.
  • Prepare staff schedules and manage payroll or timesheets.
  • Maintain inventory and order supplies for rooms and communal areas.
  • Ensure compliance with health and safety regulations.
  • Conduct inspections to uphold quality standards.
  • Manage budgets, control expenses, and optimize profitability.
  • Coordinate with service providers (laundry, maintenance, security, etc.)
  • Assist in marketing the guest house via social media, booking platforms, and local partnerships
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

General Manager

Dockside Cafe
Hartebeespoort
02.2018 - 03.2021
  • Manage day-to-day operations of the restaurant and halfway house (light meal or drinks stop, often at golf courses or lodges).
  • Supervise front-of-house and kitchen staff to ensure smooth service and food safety compliance.
  • Oversee cleanliness, presentation, and readiness of both locations at all times.
  • Monitor stock levels, place orders, and ensure effective inventory control.
  • Open and close operations, handle cash-ups, and reconcile daily sales.
  • Greet and engage with guests to ensure a welcoming and memorable experience.
  • Resolve customer complaints professionally and efficiently.
  • Ensure consistent service standards and staff courtesy at all times.
  • Promote menu specials, local events, or promotions to enhance revenue.
  • Train and schedule waiters, kitchen staff, and bar attendants.
  • Manage uniforms, hygiene standards, and performance evaluations.
  • Handle minor disciplinary issues or performance concerns on site.
  • Oversee daily cash handling, card transactions, and point-of-sale accuracy.
  • Track sales performance, control food and beverage costs, and report on profitability.
  • Support stocktaking, weekly ordering, and vendor relationships.
  • Assist with coordinating functions, group bookings, and special events.
  • Liaise with suppliers, clients, and support staff for smooth execution.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Skills

Operations management

Customer relationship management

Team leadership

Project management

Staff supervision

Team building

Effective leader

Workflow planning

Business administration

Verbal and written communication

Inventory control

Human resources management

Proficient in Microsoft Excell and word

Certification

First Aid

Timeline

General Manager/HR Management Trainee

Salmander Restaurant Franchise
03.2024 - Current

General Manager

Club Cocomo Guest House
05.2021 - 02.2024

General Manager

Dockside Cafe
02.2018 - 03.2021

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Sharon MackieRestaurant & Guest House General Manager And Junior HR Management