SHARON Machapunana
Housekeeper
Capetown
Summary
Proven expertise in maintaining impeccable cleanliness and comfort at Brian Mike, enhancing guest satisfaction through detailed inspections and efficient problem-solving. Skilled in advanced cleaning techniques and fostering teamwork, significantly contributing to the hotel's esteemed reputation for excellence.
Overview
1
1
year of professional experience
Work History
Hotel Housekeeper
Brian Mike
Cape Town
11.2023 - Current
- Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
- Responded to customer inquiries and resolved complaints to increase satisfaction.
- Improved guest satisfaction ratings through meticulous attention to detail when performing inspections of completed rooms before checkin.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
Education
No Degree -
Zvemukonde High School
Zimbabwe Skills
Vacuuming
Cleaning techniques
Cleaning bathrooms
Ceiling fans
Dusting furniture
Mopping and sweeping
Window cleaning
Sorting and washing laundry
Problem-Solving
Teamwork and Collaboration
Languages
English
Advanced (C1)
Interests
Baking
Timeline
Hotel Housekeeper
Brian Mike
11.2023 - Current
No Degree -
Zvemukonde High School