Sharon Lekalakala

• Handling all outgoing and incoming calls
• Ensuring switchboard and telephone equipment is working
• Handling telecom system
• Capturing district telephone bills
• Directing visitors
• Taking minutes during unit meetings
• Filling documentation and records
• Keeping and maintaining telephone register
• Supervising office telephones
• Administering claims and sundry payments of cellular phones.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
• Assisted with onboarding new clients and securing paperwork completion during admissions
• Provided clerical support to company employees by copying, faxing, and filing documents
• Maintained confidentiality of information regarding clients and district office
• Answered central telephone system and directed calls accordingly

TRACING

• Enrolling newly diagnosed TB and HIV co-infected patients into care
• Linking TB/HIV co-infected patients to ART
• Linking presumptive and confirmed TB patients to HIV testing services
• Tracing and linking presumptive TB patients to treatment
• Reminding patients about appointments
• Tracing patients who missed appointments
• Conducting physical tracing of patients
• Tracing transferred patients
• Referring clients to multi-disciplinary teams
• Tracing patients due for follow-up sputa
• Compiling reports
• Filing patient documents
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CAPTURING

• Capturing patient data accurately
• Performing data backups
• Entered numerical data into databases with speed and accuracy using 10-key pad
• Verified accuracy and validity of data entered in databases
• Scanned documents and saved in database to keep records of essential organizational information
• Conducted surveys and documented all responses
• Entered client information into databases quickly and with minimal errors
• Maintained files, records, and chronologies of entry activities
• Built and maintained tracking databases for variety of measuring aspects
• Evaluated source documents to locate needed information
• Kept optimal quality levels to prevent critical errors and support team performance targets
• Obtained scanned records and uploaded into database
• Produced monthly reports with advanced Excel spreadsheet functions
• Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports

BOOKSHOP-ULTISALES SYSTEM

• Selling stationery and textbooks
• Balancing cash and debtor's sales
• Creating receipts and invoices, e-ordering stock
• Handling petty cash, generating monthly stock list
• Verifying missing data and errors
• Reviewing and validating data
• Organizing daily running of bookshop
• Coping and scanning invoices
• Updating stationary registers
• Assisting with auditing
• Distributing notices, handling stock taking, keeping records.
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LIBRARY COLTECH

• Edit and proofread student application form for accuracy and completeness
• Answered students questions in-person or by phone regarding library services and resources
• Set up computer and digital device access, providing assistance with use and operation
• Compiled and submitted library activity and performance reports for improved insight
• Collected and processed fines on overdue library materials
• Stayed up-to-date on library policies and procedures to smoothly enforce standards
• Organized library shelves, materials and equipment in clear, alphabetized order
• Assisted students with printing and copying according to personalized requirements
• Maintaining accurate records and confidentiality of library book and periodical inventory