Dynamic professional with a proven track record in customer service and education, notably at Absa Bank and WCED. Excelled in resolving complex customer issues, enhancing customer experience, and imparting knowledge across various subjects. Skilled in decision-making and effective communication, adept at transforming challenges into solutions and fostering positive outcomes.
1.Customer service
.Providing customer support
.Resolving complaints
. Product knowledge
.Updating customer accounts.
.Fica
Follow communication procedures,guidelines and policies.
.Timeously providing feedback.
.Ensuring a seamless customer experience.
2.Reception and Admin
.Maintaining reception area.
.Greeting clients and directing them to appropriate departments.
.Collating sales figures throughout the day and end of day reporting.
.Send daily, weekly and monthly reports.
.Answer calls.
. Providing product knowledge.
.Assist clients with online banking.
Taught from Grade 1 to Grade 7.All subjects.
Assisted with fundraising,especially with last school which was affected by the Tornado in Mannenberg.
Assisted with extra mural activities.
1Decision making