Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Sharon Gain

Sharon Gain

Teacher
Cape Town

Summary

Dynamic professional with a proven track record in customer service and education, notably at Absa Bank and WCED. Excelled in resolving complex customer issues, enhancing customer experience, and imparting knowledge across various subjects. Skilled in decision-making and effective communication, adept at transforming challenges into solutions and fostering positive outcomes.

Overview

41
41
years of professional experience

Work History

Customer Service Representative

Absa Bank
07.2001 - 12.2021

1.Customer service

.Providing customer support

.Resolving complaints

. Product knowledge

.Updating customer accounts.

.Fica

Follow communication procedures,guidelines and policies.

.Timeously providing feedback.

.Ensuring a seamless customer experience.

2.Reception and Admin

.Maintaining reception area.

.Greeting clients and directing them to appropriate departments.

.Collating sales figures throughout the day and end of day reporting.

.Send daily, weekly and monthly reports.

.Answer calls.

. Providing product knowledge.

.Assist clients with online banking.






Teacher

WCED
01.1981 - 09.2000

Taught from Grade 1 to Grade 7.All subjects.

Assisted with fundraising,especially with last school which was affected by the Tornado in Mannenberg.

Assisted with extra mural activities.

Education

DE 2..Diploma Of Education 2nd Year - Middle School Teaching

Hewat Training College
Cape Town
12.1995

Junior Primary Teacher's Certificate - Middle School Teaching

Wesley Training College
Cape Town
12.1980

Skills

1Decision making

Timeline

Customer Service Representative

Absa Bank
07.2001 - 12.2021

Teacher

WCED
01.1981 - 09.2000

DE 2..Diploma Of Education 2nd Year - Middle School Teaching

Hewat Training College

Junior Primary Teacher's Certificate - Middle School Teaching

Wesley Training College
Sharon GainTeacher