Hi, I’m
Sharon Ackermann
Administrative / Office Manager
Sandton,Gauteng
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
years of professional experience
5
years of post-secondary education
1
Certificate
2
Languages
Work History
Holborn Management Services Pty LTDJohannesburg
Office Manager
02.2022 - Current
Job overview
- Evaluated employee records and productivity.
- Arranging and hosting monthly office staff team building events.
- Managed office operations while scheduling appointments for financial advisors and senior partners.
- Yearly collation of advisor CPD points.
- Managed staff duties and responsibilities. (Receptionist and cleaning staff)
- Established workflow processes and implemented modifications to improve overall performance of personnel.
- Updated reports, managed accounts, and generated reports for company database.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients and suppliers through email, telephone, and other communication methods.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved employee problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Handled assignments independently with good judgement and critical thinking skills.
- Addressed problems with accounting, billing, and service delivery with suppliers.
- Liaised with marketing and sales teams to develop targeted campaigns.
- Applied effective time management techniques to meet tight deadlines.
Holborn Management Services PTY LtdJohannesburg
Operations / HR Administrator
02.2022 - Current
Job overview
- Developed meeting attendance register application for company through an independent software engineer. (Personal project)
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Updated HR database with new employee information, changes in benefits, and other details.
- Prepared new hire letters, employee contracts, and corporate policies.
- Managing Operations manager's schedule and dealing with client or supplier queries.
- Opening and maintaining broker codes with local providers for advisors and arranging adding and removal of advisors from relevant provider online portals.
- Establishing terms of business with local providers.
- Liaising with compliance department for compliance related tasks and queries.
- Booking and arranging company mandated events and training programs. (Flights, accommodation, venues etc.)
- Managing company's telecommunications account.
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- Managed benefits enrollment by answering questions and aiding employees with login details.
- Organized company-wide events designed to boost employee morale.
- Advised executives on best practices for employee growth and productivity goals.
- Coordinated technical training and personal development classes for staff members.
- Developed and implemented HR policies and procedures to promote clear and consistent approach to managing employees.
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Negotiated HR-related vendor contracts to maintain agreements with necessary vendors to support HR operations.
Holborn Management Services PTY LtdJohannesburg
Receptionist
11.2021 - 01.2022
Job overview
- Arranging certification for client documentation.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone and other communication methods.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding clients and company.
- Kept reception area clean and neat to give visitors positive first impression.
- Successfully managed the end-to-end process of booking, tracking, and ensuring the secure delivery of packages.
- Organized, maintained and updated information in computer databases.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Hammond Pole AttorneysJohannesburg
Data Capturer
02.2021 - 10.2021
Job overview
- Entered client information into databases quickly and with minimal errors.
- Maintained files, records and chronologies of entry activities.
- Produced monthly reports with advanced Excel spreadsheet functions.
- Achieved performance goals on consistent basis.
- Collaborated with other departments to verify customer compliance with payment plans.
- Entered client details and notes into system for interdepartmental access and review.
- Processed debtor payments and updated accounts to reflect new balance.
Young Nails by SharonJohannesburg
Business Owner
04.2020 - 02.2021
Job overview
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Consulted with customers to assess needs and propose optimal solutions.
- Oversaw business budget planning and administration, accounting functions and purchasing.
- Prepared bank deposits and handled business sales, returns and transaction reports.
Young Nails by SharonJohannesburg
Nail Technician
04.2020 - 02.2021
Job overview
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Responded to customer requests and concerns about gel application and nail art designs.
- Oversaw schedule to manage appointments of new and existing clients.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
Exley Financial SolutionsJohannesburg
Administrator
06.2019 - 03.2020
Job overview
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Collected, validated, and distributed information to employees.
- Entered and maintained departmental records in company database.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
PACS Pty LtdJohannesburg
Personal Assistant
01.2015 - 06.2019
Job overview
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Managed and oversaw the duties of cleaning staff.
Education
Hoërskool Gerrit MaritzPretoria
High School Diploma
01.2010 - 12.2014
Skills
MS Office (Excel, Outlook, Word, Teams, PowerPoint)
Record keeping
Interpersonal Communication
Clear oral/written communication
Administrative support
Strategic planning
Office administration
Account Reconciliation
Business administration
Scheduling
Contract negotiations
Relationship building
Expense reporting
Budgeting
Organizational skills
Staff Management
Project Management
Workflow planning
Travel coordination
Clerical support
Presentation design
Policy and procedure modification
Documentation skills
Certification
Advanced PA's and Secretaries Program - Seven 7 Training
Timeline
Advanced PA's and Secretaries Program - Seven 7 Training
10-2022
Office Manager
Holborn Management Services Pty LTD
02.2022 - Current
Operations / HR Administrator
Holborn Management Services PTY Ltd
02.2022 - Current
Receptionist
Holborn Management Services PTY Ltd
11.2021 - 01.2022
Data Capturer
Hammond Pole Attorneys
02.2021 - 10.2021
Business Owner
Young Nails by Sharon
04.2020 - 02.2021
Nail Technician
Young Nails by Sharon
04.2020 - 02.2021
Administrator
Exley Financial Solutions
06.2019 - 03.2020
Personal Assistant
PACS Pty Ltd
01.2015 - 06.2019
Hoërskool Gerrit Maritz
High School Diploma
01.2010 - 12.2014