Hi, I’m
Sharon Ackermann
Administrative / Office Manager
Sandton,Gauteng
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
years of professional experience
5
years of post-secondary education
1
Certificate
2
Languages
Work History
Holborn Management Services Pty LTDJohannesburg
Office Manager
02.2022 - Current
Job overview
- Evaluated employee records and productivity.
- Arranging and hosting monthly office staff team building events.
- Managed office operations while scheduling appointments for financial advisors and senior partners.
- Yearly collation of advisor CPD points.
- Managed staff duties and responsibilities. (Receptionist and cleaning staff)
- Established workflow processes and implemented modifications to improve overall performance of personnel.
- Updated reports, managed accounts, and generated reports for company database.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients and suppliers through email, telephone, and other communication methods.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved employee problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Handled assignments independently with good judgement and critical thinking skills.
- Addressed problems with accounting, billing, and service delivery with suppliers.
- Liaised with marketing and sales teams to develop targeted campaigns.
- Applied effective time management techniques to meet tight deadlines.
Holborn Management Services PTY LtdJohannesburg
Operations / HR Administrator
02.2022 - Current
Job overview
- Developed meeting attendance register application for company through an independent software engineer. (Personal project)
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Updated HR database with new employee information, changes in benefits, and other details.
- Prepared new hire letters, employee contracts, and corporate policies.
- Managing Operations manager's schedule and dealing with client or supplier queries.
- Opening and maintaining broker codes with local providers for advisors and arranging adding and removal of advisors from relevant provider online portals.
- Establishing terms of business with local providers.
- Liaising with compliance department for compliance related tasks and queries.
- Booking and arranging company mandated events and training programs. (Flights, accommodation, venues etc.)
- Managing company's telecommunications account.
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- Managed benefits enrollment by answering questions and aiding employees with login details.
- Organized company-wide events designed to boost employee morale.
- Advised executives on best practices for employee growth and productivity goals.
- Coordinated technical training and personal development classes for staff members.
- Developed and implemented HR policies and procedures to promote clear and consistent approach to managing employees.
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Negotiated HR-related vendor contracts to maintain agreements with necessary vendors to support HR operations.
Holborn Management Services PTY LtdJohannesburg
Receptionist
11.2021 - 01.2022
Job overview
- Arranging certification for client documentation.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone and other communication methods.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding clients and company.
- Kept reception area clean and neat to give visitors positive first impression.
- Successfully managed the end-to-end process of booking, tracking, and ensuring the secure delivery of packages.
- Organized, maintained and updated information in computer databases.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Hammond Pole AttorneysJohannesburg
Data Capturer
02.2021 - 10.2021
Job overview
- Entered client information into databases quickly and with minimal errors.
- Maintained files, records and chronologies of entry activities.
- Produced monthly reports with advanced Excel spreadsheet functions.
- Achieved performance goals on consistent basis.
- Collaborated with other departments to verify customer compliance with payment plans.
- Entered client details and notes into system for interdepartmental access and review.
- Processed debtor payments and updated accounts to reflect new balance.
Young Nails by SharonJohannesburg
Business Owner
04.2020 - 02.2021
Job overview
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Consulted with customers to assess needs and propose optimal solutions.
- Oversaw business budget planning and administration, accounting functions and purchasing.
- Prepared bank deposits and handled business sales, returns and transaction reports.
Young Nails by SharonJohannesburg
Nail Technician
04.2020 - 02.2021
Job overview
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Responded to customer requests and concerns about gel application and nail art designs.
- Oversaw schedule to manage appointments of new and existing clients.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
Exley Financial SolutionsJohannesburg
Administrator
06.2019 - 03.2020
Job overview
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Collected, validated, and distributed information to employees.
- Entered and maintained departmental records in company database.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
PACS Pty LtdJohannesburg
Personal Assistant
01.2015 - 06.2019
Job overview
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Managed and oversaw the duties of cleaning staff.
Education
Hoërskool Gerrit MaritzPretoria
High School Diploma
01.2010 - 12.2014
Skills
MS Office (Excel, Outlook, Word, Teams, PowerPoint)
undefinedCertification
Advanced PA's and Secretaries Program - Seven 7 Training
Timeline
Advanced PA's and Secretaries Program - Seven 7 Training
10-2022
Office Manager
Holborn Management Services Pty LTD
02.2022 - Current
Operations / HR Administrator
Holborn Management Services PTY Ltd
02.2022 - Current
Receptionist
Holborn Management Services PTY Ltd
11.2021 - 01.2022
Data Capturer
Hammond Pole Attorneys
02.2021 - 10.2021
Business Owner
Young Nails by Sharon
04.2020 - 02.2021
Nail Technician
Young Nails by Sharon
04.2020 - 02.2021
Administrator
Exley Financial Solutions
06.2019 - 03.2020
Personal Assistant
PACS Pty Ltd
01.2015 - 06.2019
Hoërskool Gerrit Maritz
High School Diploma
01.2010 - 12.2014
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