Sharmila De La Rosa

FREELANCE - REMOTE

As a TEFL/ESL Teacher, I leveraged my dynamic approach in teaching Chinese Students. I utilized the knowledge gained from my studies and together with my great administrative, lesson planning and coordination skills I increased my success in guiding students and encouraging them to learn and participate in constructive and motivating programs as a Teacher.
I have completed and passed my Level 5 180Hr TEFL course (July 2019).

In addition, I have completed the 20HR GA Level 3 Certificate TEFL Practical Course ((24 January 2022) which included -

• Drafting of lease agreements and addendums for over 20 commercial and industrial Tenants of 15 Commercial sites, including terms and conditions negotiated, including but not limited to construction requirements/special conditions, installation costs, turnover rentals.
• Working closely with Portfolio Manager, Marketing Department, Billing Departments.
• Proofreading and editing lease agreements ensuring compliance with legal regulations and undertaking due diligences
• Loading lease information (Rentals, Escalations, Tenant details, municipal costs, rates and taxes accurately and timeously on Nicor Property Management System, keeping process flow updated at all times using excel
• Managing and effectively solving complex queries from Tenants and Property Administrator to Portfolio Manager ensuring deadlines are met.
• Managing systems and proccess flow to effectively solving queries from Tenants and relevant Stakeholders;

Key Functions & Responsibilities:

• Acting as first point of contact for Director and Property Managers: Filtering and directing phone calls and emails to relevant staff, attending to queries ensuring that all queries and requests are dealt with timeously.
• Diary management for Director and Portfolio Manager (bookings of meetings, site visits, AGM's, preparing Agendas, recording minutes etc.). Booking of flights (utilizing Voyager Miles), accommodation, venues, conferences.
• Maintaining good relationships with Property Management Companies, Body Corporate (Trustees), Banks and other relevant stakeholders, and contractors.
• Administered operations to handle needs of more than 300 tenants across 7 Sectional Title property units
• Gained extensive knowledge in data entry, analysis and reporting.
• Handling of maintenance issues, hiring and sourcing of contractors, services providers to deal with various issues including but not limited to special requests.
• Receiving checking and sending of invoices to property managing companies and trustees for payment, providing and calculating meter readings usage, and keeping accurate data records.
• Assisted with property finance loans, keeping accurate records from Bond applications to Registration.
• Liaising with Conveyancing Attorneys on the progress of loan approval and enabling a smooth process flow from Bond application to Registration.
• Monitoring compliance checklists are completed and signed ensuring terms and conditions of lease, and Conduct Rules are met.
• Inputting Data ensuring information is accurately recorded on the company's various systems. Verify Accuracy.
• Records of maintenance issues, invoices, meter readings); Check and verify data for mistakes, keeping data safe.
• Strict adherence to confidentiality rules, updating work flow and processes on Google Workspace and Dropbox; Keeping track and follow ups on outstanding matters ensuring timeous solving of queries and issues; Regular meetings and updates with Estate Director, Body Corporates and Property Management Companies via Teams and Zoom
• Regular meetings and updates with Estate Director.
• Self-motivated, with a strong sense of personal responsibility, excellent communication skills, both verbal and written.
• Worked flexible hours across night, weekend, and holiday shifts.
• Strengthened communication skills through regular interactions with others.
• Organized, detail-oriented and accurate with a strong work ethic.
• Resolved problems, improved operations and provided exceptional service. Successful working within tight deadlines and a fast-paced environment.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Streamlined the ticketing system by consistently updating tickets with detailed information, allowing for quicker resolution times.

• Management of rental properties, drafting all lease agreements, Addenda, resolutions, including Annexures, suspensive and special conditions paying attention to detail and accuracy
• Arranging meetings for Director in all relevant matters taking of Minutes and drafting Agendas.
• Invoicing monthly rentals on QuickBooks and calculating, turnover rental and municipal costs for 15 retail and Commercial Tenants.
• Monitoring of prepaid meters; Handling queries and requests around +- 8 Tenants and +- 7 contractors involved in the maintenance of premises.
• Managing arrear rentals, letters of demand and eviction notices.
• Established a timeous a smooth flow of leases from inspection to finalization.
• Assisted with property finance loans, keeping accurate records from Bond applications to Registration. Liaising with Conveyancing Attorneys on the progress of loan approval and enabling a smooth process flow.
• Performing increased accurate records, of process flow via Google Sheets and Dropbox.

• Acting as First Point of Contact,
• Managing over 50 Customer calls and Emails per day.
• Prepared and drafted correspondence legal forms/complex Legal Contracts and Agreements, to maintain smooth communication.
• Analyzing, reviewing and scrutinizing Negotiation of Sale, Offer to Purchase and Lease Agreements for Tenants.
• Liaising with Conveyancing Attorneys on the progress of loan approval and enabling a smooth process flow from Bond application to Registration.
• Solving queries from Clients and Tenants, with Property Owning and Management Companies in terms of risk and compliance with respective parties of company Divisions.
• Scrutinizing, amending where necessary and liaising with Company Secretarial on drafting of various resolutions and obtaining documents required by banks for granting of property finance.
• Assisting Legal Director with litigation matters and procedure, research, liaising with external attorneys and drafting reports and recording updates.
• Loading and recording of legal data on Excel, archiving on manual and electronic systems.
• Arranging Board Meetings, Agendas, Minutes with internal and External Stakeholders. Arranging flights and itinerary.
• Solving complex queries from Clients and Tenants, Property Owning and Management Companies, in terms of risk and compliance with Stakeholders of various Divisions.
• Organized documents to manage paper and electronic filing systems..
• Prepared and drafted correspondence and legal forms to maintain smooth communications.
• Organized documents to manage paper and electronic filing systems of clients..
• Managed high-volume workload while maintaining strict attention to detail on every task.
• Improved document organization by implementing comprehensive file management system's for easy access to essential materials.

• Acting as first point of Contact to Head of Legal.
• Drafting approximately 10 Property finance loan documents and contracts per day, including collateral documents suretyships, cessions, and all other documents, as per Credit Sanction.
• Vetting lease agreements of Borrowers, ensuring legality, rentals, escalations, suspensive and special conditions, installation costs, turnover rental, lease renewals, and other terms and conditions that may be onerous to the Borrower, in order to ensure that the Borrower's risk is minimized, in terms of payability of Loans.
• Liaising with Conveyancing Attorneys on the progress of loan approval and enabling a smooth process flow from Bond application to Registration.
• Keeping accurate records of all process documentation for ease of reference.d assisting with possible remedies.
• Assisting legal head with research on regulations.
• Recording of workflow and legal documentation, on SharePoint/SAP/DMS data base's, ensuring that deadlines are met following up on action lists and preparing reports to Legal Head.
• Ensuring amendments are made to standard agreements, establishing compliance therein, Regular meetings updating Legal Head, relationship managers, bond admin, FICA, and Credit.
• Assisting Legal Head and Senior Legal Managers with ad -hoc tasks.

Duties related to Branch Banking:

Ledger Supervisor.

Balancing and reconciliation Clerk.

Forex Supervisor.

• Maintained database systems to track and analyze operational data.