Sharmaine Dhawnarain

Work History

Dentsply Sirona

10.2023 - 09.2025

Maintained relationships with established accounts and prospected new retailers by calling on customers and engaging prospects in person.
Proactively sought out and capitalized on new business opportunities to broaden the customer base in the designated territory.
Represented the company at trade shows and networking events, enhancing brand visibility and lead acquisition.
Enhanced comprehensive post sales support , diligently resolving any customer problems to ensure ongoing satisfaction.
Transitioned from the role following company restructuring under section 189.

Curaden

11.2020 - 09.2023

Managed channel relationships with a primary focus on engaging healthcare professionals to enhance product knowledge and sales.
Conducted accredited training sessions for healthcare professionals to support their continuing professional development in oral care.
Spearheaded a training initiative that directly contributed to a 25% increase in oral care product sales within the first year.
Facilitated knowledge sharing workshops, empowering healthcare professions with the skills to recommend appropriate oral care solutions effectively.

Ormco

10.2014 - 05.2020

Doubled key account portfolio by expanding customer base from 60 to 120 within a two-year period and retained key accounts through diligent relationship management, understanding client needs and ensuring timely delivery of services.
Successfully turned around sales trajectory, achieving over 175% growth in revenue over five years.
Consistently met or exceeded annual sales targets, with the exception of 2020 due to the impact of Covid on healthcare professionals.
Spearheaded new product launches following comprehensive international training, effectively implementing strategies on a local level.
Awarded the Iron Woman Award in 2018, recognizing exceptional achievement within the EMEIA region.
Recipient of the Presidents Club Award in 2017 and 2018 for sustained sales excellence.
Achieved the 100% Achiever Award for three consecutive years (2016, 2017, 2018) for meeting all sales goals.
Honored with the Rookie Rep Award in 2016 for outstanding performance as a new representative.
Departed role due to retrenchment (Section 189) as a result of organizational restructuring during the Covid pandemic.

GlaxoSmithKline Consumer Healthcare (GSK)

09.2004 - 09.2014

Initiated and led the establishment of dental detailing operations for GlaxosmithKline im the KZN region, successfully expanding the company's market presence.
Consistently adhered to GSK's Sales Force Excellence principles, securing a high detailing evaluation rating through sustained high performance.
Crafted and presented compelling sales pitches to dental healthcare professionals and academic institutions significantly enhancing product visibility.
Responded to scientific queries and countered objections with precision ensuring the dissemination of accurate and reliable information.
Collected and analyzed client feedback providing valuable insights for product development and continuous improvement initiatives.