SHARLOTTE NDOU
Rosettenville
Summary
Customer-focused professional with extensive experience in cash handling and medical office operations. Expertise in transaction processing, payment management, and customer resolution enhances operational efficiency. Receptionist skills include appointment scheduling and medical record management, ensuring patient support in healthcare settings. Proven ability to maintain composure under pressure while delivering quality service.
Overview
2016
2016
years of professional experience
Work History
Cashier and Checker
Continental cash & carry
01.2015 - 01.2016
- Processed sales transactions at the point of sale
- Double-checked sales transactions to ensure accuracy in items and pricing
- Managed reversal of cancelled sales transactions
- Authorised voids for other cashiers
Receptionist
Total Care Surgery
01.2010 - 01.2012
- Organised and scheduled appointments to ensure efficient patient flow
- Cleaning the front desk and procedure office
- Update and file medical records and claim medical bills
- Dispensed medications to patients according to prescriptions
- Packed and organised medication supplies for patient care to maintain adequate supply for patient care
- Ensured all sheets were changed regularly to maintain cleanliness and the disposal Bin for used surgical items and used syringes are emptied At regular basis
- Assisted healthcare professionals during medical procedures by conducting tests by conducting tests to support accurate diagnoses
Cashier, Checker
Africa Cash and Carry
01.2005 - 01.2008
- Handled cash and credit payments, ensuring secure and timely transactions
- Processed customer transactions accurately and efficiently
- Addressed and resolved customer complaints, providing guidance and support
Assistant nurse and Receptionist
Dr Timol surgery (south gate)
- Assisted in performing sugar level and pregnancy tests, supporting patient care
- Administered blood pressure and rapid tests to patients
- Conducted tests per doctor’s instructions to ensure accurate diagnosis
- Scheduled patient appointments to optimise clinic flow
- Processed medical bill claims and coordinated medicine orders
Education
Security Course
Elephant Head Security and Training
Johannesburg, GP01-2021
Fitting and Turning -
Ekhurhuleni Artisan and Skills Training College
01-2020
Engineering Related Design - Engineering Technology, Engineering Systems, Engineering Mathematics, English, Life Orientation, Fitting and Turning, Engineering Fundamentals
EWC TVET
01-2017
Medical practice Assistant - Medical Office management, Customer service, Telephone skills, Filling
Oxbridge Academy
01-2009
Computer - introduction to computer, Microsoft word, Excel, Power point
Cida campus
01-2005
Matric attended - English, Afrikaans, Sepedi
Saint Ignitious College
01-2002
Skills
- Transaction processing
- Payment processing
- Cash management
- Data entry and accuracy
- Customer support
- Customer complaint resolution
- Appointment scheduling
- Front desk operations
- Customer interaction
- Multitasking abilities
- Time management skills
- Attention to detail
- Team collaboration and synergy
- Patience and composure under pressure
- Customer engagement strategies
- Microsoft Excel proficiency
Custom
- Continental cash & carry
Ms Mariam (010) 594 2085
- Total Care Surgery,
Ms Fundiswa /Dr Osoare, 0116141355 /0734755418 /074300034
- Timol Surgery
Dr Timol, 0836003084
- Africa cash & carry,
Mr Yusuf Bata, (011) 661 6600
Languages
Sepedi
Personal Information
ID Number: 8105110754081
Timeline
Cashier and Checker
Continental cash & carry
01.2015 - 01.2016
Receptionist
Total Care Surgery
01.2010 - 01.2012
Cashier, Checker
Africa Cash and Carry
01.2005 - 01.2008
Assistant nurse and Receptionist
Dr Timol surgery (south gate)
Security Course
Elephant Head Security and Training
Fitting and Turning -
Ekhurhuleni Artisan and Skills Training College
Engineering Related Design - Engineering Technology, Engineering Systems, Engineering Mathematics, English, Life Orientation, Fitting and Turning, Engineering Fundamentals
EWC TVET
Medical practice Assistant - Medical Office management, Customer service, Telephone skills, Filling
Oxbridge Academy
Computer - introduction to computer, Microsoft word, Excel, Power point
Cida campus
Matric attended - English, Afrikaans, Sepedi
Saint Ignitious College