Sharleen Kruger
Manager
George,WC
Summary
Dynamic manager with a proven track record at Vida E Caffe, excelling in team leadership and operations management. Enhanced customer satisfaction through effective conflict resolution and strategic planning, while maintaining budgetary control. Recognized for fostering a productive work environment and driving business growth through strong relationship building and decision-making skills.
Overview
13
13
years of professional experience
1
1
Language
Work History
Manager
Vida E Caffe Garden Route Mall
11.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Assistant
Riptide Motors
12.2012 - 01.2013
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Assisted manager in all aspects of business operations.
Education
Diploma - Business Administration And Management
UCT
Cape Town, South Africa 04.2001 -
High School Diploma -
Glenwood House College
George, South Africa 04.2001 -
Skills
Team leadership
Operations management
Strategic planning
Decision-making
Time management
Customer service
Marketing
Business administration
Relationship building
Organized
Timeline
Manager
Vida E Caffe Garden Route Mall
11.2022 - Current
Assistant
Riptide Motors
12.2012 - 01.2013
Diploma - Business Administration And Management
UCT
04.2001 -
High School Diploma -
Glenwood House College
04.2001 -