Sharika Behari Harripersad
Product Manager
Ngodwana
Summary
Experienced professional in the Pulp and Paper industry for nearly 22 years, specializing in office, tissue, packaging, and container board. Dedicated to delivering high-quality results and ensuring customer satisfaction through expertise in product management, development, trials, and client engagement. Possessing a unique blend of technical and analytical skills, thrives in dynamic environments, embracing challenges with flexibility and a collaborative spirit that enables effective teamwork across all organizational levels.
Overview
20
20
years of professional experience
2018
2018
years of post-secondary education
Work History
Product Manager
Sappi RHO
Ngodwana , Mpumalanga
07.2024 - Current
- Overall responsibility for Kraft liner, PPU and Newsprint grades made at Ngodwana Mill.
- Consistently monitor Quality and customer feedback relating to products and provide regular feedback to mill.
- Product development to meet current and future market demands.
- Provide Business and Sales Managers with necessary product and marketing tools.
- Visit customers with sales representatives.
- Responsible, coordinate and ensure that regular business team meetings take place at the mill between sales, business management, mill personnel and product manager to enable product management function.
- Conduct complaint and CSR investigations together with mill production teams and provide feedback.
Quality Liaison Superintendent
Sappi Paper and Paper Packaging
Stanger , KZN
03.2022 - 06.2024
- Manages, trains and develops employees so that each individual performs to their best capability, by coaching and training.
- Maintains and improves the quality management system by: (a) Visible involvement in leading quality management (b) Creating a consistent total quality culture within the mill. (c) Recognition and appreciation of the efforts and successes of individuals and teams. (d) Supporting total quality by provision of appropriate guidance and assistance (e) Involvement with customers and suppliers (f) Active promotion of quality management inside and outside the organization.
- Ensures that product quality remains at an accepted performance standard by: (a) Monitoring deviants of process control for uniformity and compliance to quality requirements. (b) Ensuring the best methods, equipment and materials are used and adhered to as per documented system. (c) Assisting with any problem solving and identification productivity/quality and technical problems, make recommendations for corrective action.
- Manage and track mill Laboratory budget (overtime, equipment expenditure)
- Responsible for laboratory capital expenditure input. (capex preparation)
- Audits all quality systems in operation. (internal and intramill audits as per schedule and ensure that corrective and preventative measures are implemented to address audit findings)
- Responsible for achieving and maintaining Sappi 25 certification (as ISO 17025)
- Responsible for management and maintenance of all product specifications.
- Supports marketing and sales by providing technical information and training.
- Responsible for all BMF product testing (Laboratory analysis as well as AQL testing. This facility manufactures food packaging and operates as per food safety standards).
- Custodian for the Mill Hazchem system.
- Responsible for contractor management of Millwide Cleaning, Hygiene and pest Contractors.
SHEQ Superintendent
Sappi Paper and Paper Packaging
Stanger, KZN
01.2019 - 12.2022
- Responsible for the Quality of products exiting the mill.
- Manages and ensure effective and efficient operations of the Main Lab, Quality Lab and Pulp Lab (including equipment and inventory).
- Investigates Customer complaints and compiles feedback to customers.
- Manages, trains and develops employees in the lab environment.
- Conducts inspections to ensure that process standards, work instructions, procedures and quality policies are implemented.
- Assist with problem solving, root cause analysis and make recommendations.
- Prepares and monitors budgets.
- Contract Management.
- Custodian for the Hazchem System at Stanger Mill.
- Assist the mill in completing risk assessments and implementing mitigation measures as close out.
- Attend to dust and Odour complaints in the vicinity of the mill.
- Ensure spillages are addressed in the correct manner.
Lab Analyst / Technician
Sappi Paper and Paper Packaging
Stanger, KZN
01.2005 - 12.2019
- Plan activities in the laboratory including the development of analytical methods and the procurement of equipment to enhance productivity and to improve the quality of results.
- Manage QA system within the laboratory areas, including SOP reviews and development on an ongoing basis.
- Ensure that all relevant data is processed in such a way that the data is readily accessible when required, utilizing the necessary computer equipment daily.
- Participate on Proficiency Testing Schemes on a quarterly basis.
- Provide analytical service to the Environmental, Quality, Utilities and Pulp Department by analyzing and reporting on surface and ground water quality.
- Investigate customer complaints, queries and analysis requirements.
- Ensures that standard test procedures are correctly utilized, documented and updated with accordance to ISO 9001.
- Coordinate the implementation of corrective actions for all the non-conformances identified during internal and external audits.
- Knowledgeable in sampling and sampling preparation, as well as statistical analysis techniques.
- Monitor all routine analytical activities within designated area and identify, troubleshoot, rectify any problems and provide feedback to the SHEQ Manager.
- Supervises the performance, training and development and conduct of trainee technicians.
- Responsible for maintenance and calibration of all laboratory equipment.
- Familiar with ISO 17025 technical aspects
- Involved with research and development projects.
Education
High school - Matric
01.1993 - 01.1997
Subjects Passed: English, Afrikaans, Mathematics, Physical Science, Accounting, Biology
National Diploma - Analytical Chemistry, Organic Chemistry, Inorganic Chemistry, Physical Chemistry
01.2025 - 01.2011
BTech - Quality Management, Continuous Improvement, Statistical Techniques 3 & 4, Planning and Implementation 4, Research Methodology (Project)
ISO/IEC 17025 - Laboratory Quality Management System Training
04.2001 - 01.2016
Hazard Analysis Critical Control Points (HACCP) - undefined
Advanced Diploma - Pulp & Paper
Skills
Strategic organization
Strong written and verbal communication
Critical analysis skills
Proficient in computer applications
Quality assurance oversight
Product troubleshooting expertise
Customer-centric approach
Product validation
Competitive analysis
Research and trend analysis
Prioritization and execution
Teamwork and collaboration
Awards
- Sappi Bronze Award (PM10 monitoring)
- Sappi Bronze Award (Testing and commissioning of the raw material system)
Personal Information
- Citizenship: South African
- Date of Birth: 03/15/80
- Gender: Female
- Marital Status: Married
Accomplishments
Co developer of shade on PPB packaging grade
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Durban University of Technology - National Diploma, Analytical Chemistry, Organic Chemistry, Inorganic Chemistry, Physical Chemistry
01.2025 - 01.2011
Product Manager - Sappi RHO
07.2024 - Current
Quality Liaison Superintendent - Sappi Paper and Paper Packaging
03.2022 - 06.2024
SHEQ Superintendent - Sappi Paper and Paper Packaging
01.2019 - 12.2022
Lab Analyst / Technician - Sappi Paper and Paper Packaging
01.2005 - 12.2019
MiChem Dynamics (Pty) Ltd - ISO/IEC 17025, Laboratory Quality Management System Training
04.2001 - 01.2016
Glenhaven Secondary - High school, Matric
01.1993 - 01.1997
BRCGS - Hazard Analysis Critical Control Points (HACCP),
Durban University of Technology - Advanced Diploma, Pulp & Paper
Durban University of Technology - BTech, Quality Management, Continuous Improvement, Statistical Techniques 3 & 4, Planning and Implementation 4, Research Methodology (Project)